FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.72

4.7 Rating 1,543 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,543 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

FFD Commercial Refrigeration 5 star review on 20th June 2024

Anonymous

FFD Commercial Refrigeration 5 star review on 14th June 2024

Espresso Parkway - Coffee Shop

FFD Commercial Refrigeration 5 star review on 20th December 2023

Carl Massa

FFD Commercial Refrigeration 5 star review on 4th July 2023

The Corner Shop

FFD Commercial Refrigeration 5 star review on 14th June 2023

Anonymous

FFD Commercial Refrigeration 5 star review on 18th March 2023

St.Anne's Community Centre

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company, super fast delivery, brilliant!”

Helpful Report

Posted 3 years ago

Hi. thanks for your great 5 star feedback. We pride ourselves on a high level of customer service and so we're delighted to hear that you're happy with the experience you received. If you need anything further in the future please get in touch, we'd be happy to help.

Posted 3 years ago

“Product was delivered promptly, and came well packaged. It performs exactly as described and is really good kit. However, I had a minor query about the product which I asked by email several weeks ago - still waiting for an answer. Incidentally, the product I bought is not that shown towards the end of this review.”

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Posted 3 years ago

Thank you for your feedback Charles. We have checked our records and we responded to your email on the same day. Have you checked your spam folder to see if it's in there? If you require us to resend our reply please let us know and we'll happily get that across to you.

Posted 3 years ago

“Really quick service, with most queries responded to in a timely manner. Support staff weren’t overly helpful, answering questions but not practically providing guidance (other companies were better). Delivery drivers quite rude and again not overly helpful (you’ve not paid for us to put it inside). Product is nice, although doesn’t seem to get to the temperatures promised (currently 40% full and achieving 10 vs 2 advertised)”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We aim to provide a high level of customer service and we apologise that you felt our guidance could be better. We have had an influx of new workers due to recent events and while they are undergoing training, some have not yet completed all areas of this. If you do require guidance in the future please get in touch and ask to speak to one of our more experienced team members. Deliveries are made by a third party company however we will pass on your comments. Should you need anything in the future please get in touch and we would be happy to help.

Posted 3 years ago

“good customer service and delivery times and prices. cant fault.”

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Posted 3 years ago

Thank you for your 5 star review. We aim to provide an excellent all round shopping experience for our customers and we're delighted to hear that we delivered on this.

Posted 3 years ago

“excellent service good price and delivery”

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Posted 3 years ago

Thanks for your 5 star review! We love to hear feedback from our customers.

Posted 3 years ago

“Very good fridge,let down by poor delivery,I offered to collect with my own van as we were desperate for the fridge,permission was denied.In these difficult times we should be helping each other!”

Helpful Report

Posted 3 years ago

Thank you for your 4 star review Richard. We're pleased you are happy with your purchase. With regards to delivery, while some manufacturers do allow pick up of equipment others have a strict 'delivery only' policy and do not allow customers on site. Unfortunately the fridge that you ordered was from a company that does not allow access to customers and as we do not hold this product in stock we were unable to arrange for you to collect in your own vehicle. We hope this helps to explain the situation and should you need anything in the future please get in touch and we'd love to help.

Posted 3 years ago

“Very pleased (so far !) with quality and performance of the Tefcold CEV425 bottle chiller cabinet I ordered in May. Product arrived on time and was unloaded and positioned as requested by the very friendly and helpful delivery driver. The only complaint I can make is that the door lock on the cabinet is too flimsy and badly positioned (top centre of door frame) - a forceful tug on the door handle would easily break lock so I have not felt able to lock the cabinet - not a major problem for me but may be for commercial use.”

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Posted 3 years ago

Thanks for your 5 star review John. We love to hear feedback from our customers! We'll pass your comments onto the manufacturer for their future designs however if you have any problems in future please get in touch and we'll happily address those for you.

Posted 3 years ago

“Totally outstanding company to deal with, delivery was perfect and service was fab. Thank you FFD for all your help.”

FFD Commercial Refrigeration 5 star review on 1st September 2021

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Posted 3 years ago

Thanks for your great review. The ice cream display freezer looks great (and so does the ice cream inside)! We love to hear from happy customers and we're delighted we could help.

Posted 3 years ago

“Very happy with the service provided and the appliance supplied. Also cannot fault the after sales service either 10 out of 10”

Helpful Report

Posted 3 years ago

Thank you for your lovely 5 star review! We make excellent customer service a priority and so we're delighted to receive your feedback. If you need anything in the future please get in touch, we'd be happy to help.

Posted 3 years ago

“Excellent service during very difficult time. Fridge delivered within 48 hours!”

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Posted 3 years ago

Thank you for taking the time to leave a lovely 5 star review. We delighted we could help and if we can you need anything in the future please get in touch, we'd love to hear from you!

Posted 3 years ago

“Great fridge. Good service. Thanks”

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Posted 3 years ago

Thanks for your great 5 star review. We always aim to provide a great customer experience and we're happy we could help.

Posted 3 years ago

“The freezer and fridge are nice but they only do partly warranty if you want full you have to pay. I find that is a bit unacceptable.”

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Posted 3 years ago

Thank you for taking the time to leave feedback. We aim to give our customers as much choice as possible and so advertise some of products with a parts only warranty. We find that this gives customers the opportunity to keep costs down when they have access to their own engineers and a full parts & labour isn't required. The price we charge for a full warranty is the same as you would find the product available for with other suppliers offering the same level of cover. We hope this helps to clarify why we advertise in this way. If we can help with anything in the future we'd love to hear from you.

Posted 3 years ago

“Carol and FFD have been amazing. I gave bought a 3 door bottle fridge from them and even through I am having problems with it. This is not there fault as they only a distributor for various companies. They have been good so far about going back to the company and getting back to me.Still on going but FFD very good.”

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Posted 3 years ago

Thanks for your great review. We always aim to deliver excellent service to our customers and strive to resolve any issues should they arise. We appreciate your understanding and will continue to follow up on this for you.

Posted 3 years ago

“Came on time ..really good cooler for home bar 👍👍”

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Posted 3 years ago

Thanks for your great 5 star review. We're happy we could help!

Posted 3 years ago

“Good prices and fast delivery thank you”

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Posted 3 years ago

Thanks for your 5 star review! We're happy we could help. Get in touch if there's anything we can do for you in the future, we'd love to hear from you.

Posted 3 years ago

“Good customer service, prompt delivery and product easy to set up and install.”

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Posted 3 years ago

Thank you for taking the time to leave your 4 star review. We appreciate feedback from all of our customers so that we can continually improve the service we provide. If you have any suggestions on areas where you think we could do better please let us know, we'd love to hear from you.

Posted 3 years ago

“Been using these guys for around 5 years now, always get 100% great customer service would highly recommend them.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave a lovely 5 star review. Excellent customer service is a high priority for us and so we're delighted to hear you comments. If you need anything in the future please get in touch with the team, we'd love to help.

Posted 3 years ago

“excellent service”

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Posted 3 years ago

Thanks for your 5 star review. We love to hear from happy customers.

Posted 3 years ago

“Good communication .Item arruved on time in good condition.”

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Posted 3 years ago

Thank you for your 4 star review. We appreciate feedback from all of our customers and look to continually improve where possible to guarantee a consistent high level of customer service. If you feel there is anywhere where we could improve our service we'd love to hear about it. If you need anything in the future please get in touch, we'd be happy to help.

Posted 3 years ago

“The ordering and payment process was straight forward and delivery happened when promised”

Helpful Report

Posted 3 years ago

Thank you for your 4 star review. We're pleased we could help and if there's anywhere you think we could improve on, we'd love to hear your feedback.

Posted 3 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,543 reviews