FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.72

4.7 Rating 1,557 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

FFD Commercial Refrigeration 5 star review on 20th June 2024

Anonymous

FFD Commercial Refrigeration 5 star review on 14th June 2024

Espresso Parkway - Coffee Shop

FFD Commercial Refrigeration 5 star review on 20th December 2023

Carl Massa

FFD Commercial Refrigeration 5 star review on 4th July 2023

The Corner Shop

FFD Commercial Refrigeration 5 star review on 14th June 2023

Anonymous

FFD Commercial Refrigeration 5 star review on 18th March 2023

St.Anne's Community Centre

Anonymous

Anonymous // 01/01/2019

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“Good service overall.”

Helpful Report

Posted 3 years ago

Thanks for your feedback. We aim to deliver excellent service to every customer and so we're pleased to hear that you're happy with your experience. If there are any areas where you feel we could improve please let us know so that we can continue to refine our customer service.

Posted 3 years ago

“Product excellent Good communication Delivery excellent”

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Posted 3 years ago

Thank you Peter for your 5 star review. We love to get feedback from our customers and we're delighted you were happy with the service you received. Please get in touch if we can help with anything in the future.

Posted 3 years ago

“order was exactly what we needed service was great and delivered on time”

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Posted 3 years ago

Thank you for your 5 star review. We pleased to hear you're happy with the service you received from FFD and if we can help with anything in the future, we'd love to hear from you.

Posted 3 years ago

“Prompt service and efficient delivery with good value.”

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Posted 3 years ago

Thanks for your 4 star review. We're happy we could help!

Posted 3 years ago

“The team were very helpful with my order and I was kept up to date about my delivery. I'm very happy with my new multideck display fridge.”

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Posted 3 years ago

Thank you for taking the time to leave us a lovely review. Good customer service is a priority for us and so we delighted to hear that you're happy with your experience shopping with FFD. We hope to be able to help again in the future.

Posted 3 years ago

“Quick and fast delivery”

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Posted 3 years ago

Thanks for your 5 star review. We love to hear from happy customers!

Posted 3 years ago

“really good company to deal with, polite helpful and delever on time”

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Posted 3 years ago

Thank you for your lovely review Lesley. We're delighted we could help and please get in touch if you need anything further, we'd love to hear from you.

Posted 3 years ago

“Good product and received within 2 days of ordering which was important to us .”

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Posted 3 years ago

Thanks for leaving us a 5 star review John. Good service is a priority for us and we're pleased we could get your order to you quickly. If you need anything in the future please get in touch, we'd be happy to help.

Posted 3 years ago

“Very helpful and very good display fridge we bought. Will use them again if we need to in the future.”

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Posted 3 years ago

Thanks for your 5 star review. We appreciate all feedback from our customers. Please get in touch in the future should you need anything further, we'd be happy to help.

Posted 3 years ago

“Very good price. Great worktop fridge. Best customer care and service.”

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Posted 3 years ago

Thanks for your 5 star review! We're delighted you're happy with the service you received and if you need anything further in the future, please get in touch we'd be happy to help.

Posted 3 years ago

“website easy to use and compare prices and sizes as being an old shop my ceiling is a bit low and only a single door. Picked up my old fridge as well as dropping off new one bit of close fit with packaging but all done in few minutes Sadly a fee for picking up old one at least all sorted.”

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Posted 3 years ago

We appreciate you taking the time to leave your 5 star review Nick. We aim to make the whole shopping experience as easy and smooth as possible and we're pleased to hear that we achieved this for you.

Posted 3 years ago

“very easy to deal with”

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Posted 3 years ago

Thanks for your 5 star review. We love to hear feedback from happy customers!

Posted 3 years ago

“Overall we found FFD a very responsive supplier. There were problems with the delivered commercial fridge unit we purchased in that extra shelves were ordered but the shelf rails did not come and were eventually delivered at an extra cost. Also on delivery, the unit was not holding temperature and an engineer was arranged to fix the problem. This was duly carried out. However, the customer service from FFD in sorting these problems was first rate. Its pity the problems rose but the response was good and the issues were sorted. Overall 7/10”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We apologise that you experienced problems with your purchase, we do try to correct any issues should they arise, as soon as possible to minimise inconvenience. We aim to make excellent customer service a priority and we're pleased we could help to rectify this matter for you. If you need anything in the future please get in touch, the team would be happy to help.

Posted 3 years ago

“Delivered really quickly. Slight scuff on the cabinet.”

Helpful Report

Posted 3 years ago

We appreciate you taking the time to leave us your feedback. We are sorry to hear that there was a scuff to your cabinet. Should you have reported this within 24 hours of delivery we would have happily sorted this for you. If we can help with anything in future please get in touch and we would happily look into applying a small discount as a gesture of good will. We hope to hear from you soon.

Posted 3 years ago

“Great company, super fast delivery, brilliant!”

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Posted 3 years ago

Hi. thanks for your great 5 star feedback. We pride ourselves on a high level of customer service and so we're delighted to hear that you're happy with the experience you received. If you need anything further in the future please get in touch, we'd be happy to help.

Posted 3 years ago

“Product was delivered promptly, and came well packaged. It performs exactly as described and is really good kit. However, I had a minor query about the product which I asked by email several weeks ago - still waiting for an answer. Incidentally, the product I bought is not that shown towards the end of this review.”

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Posted 3 years ago

Thank you for your feedback Charles. We have checked our records and we responded to your email on the same day. Have you checked your spam folder to see if it's in there? If you require us to resend our reply please let us know and we'll happily get that across to you.

Posted 3 years ago

“Really quick service, with most queries responded to in a timely manner. Support staff weren’t overly helpful, answering questions but not practically providing guidance (other companies were better). Delivery drivers quite rude and again not overly helpful (you’ve not paid for us to put it inside). Product is nice, although doesn’t seem to get to the temperatures promised (currently 40% full and achieving 10 vs 2 advertised)”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We aim to provide a high level of customer service and we apologise that you felt our guidance could be better. We have had an influx of new workers due to recent events and while they are undergoing training, some have not yet completed all areas of this. If you do require guidance in the future please get in touch and ask to speak to one of our more experienced team members. Deliveries are made by a third party company however we will pass on your comments. Should you need anything in the future please get in touch and we would be happy to help.

Posted 3 years ago

“good customer service and delivery times and prices. cant fault.”

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Posted 3 years ago

Thank you for your 5 star review. We aim to provide an excellent all round shopping experience for our customers and we're delighted to hear that we delivered on this.

Posted 3 years ago

“excellent service good price and delivery”

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Posted 3 years ago

Thanks for your 5 star review! We love to hear feedback from our customers.

Posted 3 years ago

“Very good fridge,let down by poor delivery,I offered to collect with my own van as we were desperate for the fridge,permission was denied.In these difficult times we should be helping each other!”

Helpful Report

Posted 3 years ago

Thank you for your 4 star review Richard. We're pleased you are happy with your purchase. With regards to delivery, while some manufacturers do allow pick up of equipment others have a strict 'delivery only' policy and do not allow customers on site. Unfortunately the fridge that you ordered was from a company that does not allow access to customers and as we do not hold this product in stock we were unable to arrange for you to collect in your own vehicle. We hope this helps to explain the situation and should you need anything in the future please get in touch and we'd love to help.

Posted 3 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,557 reviews