FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.73

4.7 Rating 1,553 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,553 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

FFD Commercial Refrigeration 5 star review on 20th June 2024

Anonymous

FFD Commercial Refrigeration 5 star review on 14th June 2024

Espresso Parkway - Coffee Shop

FFD Commercial Refrigeration 5 star review on 20th December 2023

Carl Massa

FFD Commercial Refrigeration 5 star review on 4th July 2023

The Corner Shop

FFD Commercial Refrigeration 5 star review on 14th June 2023

Anonymous

FFD Commercial Refrigeration 5 star review on 18th March 2023

St.Anne's Community Centre

Anonymous

Anonymous // 01/01/2019

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“super fast delivery! great freezer, faultless thank you”

Helpful Report

Posted 11 months ago

We're happy we could help! Thank you for your great review and 5 stars. If we can help with anything in the future we'd love to hear from you.

Posted 11 months ago

“Easy service good choices excellent delivery team went above and beyond will definitely use them again”

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Posted 11 months ago

Thank you for your great review Kate. We're delighted we could help and would love to hear from you if you need anything in the future.

Posted 11 months ago

“I was impressed by FFD. They were polite and easy to deal with and when a problem arose it was dealt with quickly and efficiently. I will use them again”

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Posted 11 months ago

Thank you for your lovely review. We place a high priority on giving all of our customers a great service, when things run smoothly and if little hiccups arise, and so we're happy to hear we could deliver on this. We're delighted we could help with your purchase and hope to hear from you in the future if you need any further assistance.

Posted 11 months ago

“Very efficient company.”

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Posted 1 year ago

Thank you for your review. We're pleased we could help!

Posted 1 year ago

“Website was great for comparing options and placing the order. I got a ring back from a human the next day to confirm the order (I’d chose an option that wasn’t available so they flagged that and initiated a refund) and to let me know when to expect delivery. Delivery company subsequently contacted to confirm delivery date and on the day the driver gave me a ring in advance. He also helped me get into the property which he was not obligated to do, which was greatly appreciated! It was all transparent and quick. I will definitely buy from FFD again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave feedback on your experience with FFD. It allows us to continually improve our service. We're delighted to hear that you're happy with the service you received; comprehensive customer service is a key area that the team prides itself on. If you need anything in the future, please get in touch and we'd be happy to help.

Posted 1 year ago

“Very happy with the fridge”

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Posted 1 year ago

Thank you for your 5 star review. We're happy we could help!

Posted 1 year ago

“Great company to work with!”

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Posted 1 year ago

Thank you for your 5 stars, we really appreciate your feedback.

Posted 1 year ago

“Website was well laid out. Laura in sales was very helpful and pro-active with information to advise us of our request (saying delivery may be longer due to our location, etc.) We were called in advance of the delivery and the units arrived on time. They were installed efficiently. Bottom line, good service all round. very pleased.”

Helpful Report

Posted 1 year ago

Thanks for your great review, we appreciate all feedback from customers. We place a high premium on quality customer service and so we're delighted to hear that you're happy with your experience. We'll pass your kind words on to Laura and if you need anything in the future, we'd love to help.

Posted 1 year ago

“perfect order and delivery thank you”

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Posted 1 year ago

Thank you for your great review. We're happy we could help!

Posted 1 year ago

“Excellent fast delivery”

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Posted 1 year ago

We're pleased we could help and thank you for your 5 star review.

Posted 1 year ago

“Delivered on time and professionally handled.”

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Posted 1 year ago

Thank you for your 5 star review. We're pleased we could help!

Posted 1 year ago

“Good service. Kept us well informed throughout. Arrived at the promised time. Friendly driver. A smooth operation.”

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Posted 1 year ago

Thank you for your great review. We try to make the browsing, buying and delivery process as smooth as possible for our customers and so we're delighted to hear that you're happy with the service you received. If we can help with anything in the future, we'd love to hear from you.

Posted 1 year ago

“Very good service, the driver was excellent and the delivery was without issue. He earnt his cup of tea for sure. Will definitely be buying from FFD in future!”

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Posted 1 year ago

Thank you so much for your great review. We're delighted we could help and hope to hear rom you in the future.

Posted 1 year ago

“Before buying for this place double check because if u want to return or refund it they will refuse to take it back and also I'm still waiting from them to see why the wheels not locking”

Helpful Report

Posted 1 year ago

Thank you for your feedback. In contrast to what you have said in your review, we do accept returns and issue refunds in certain situations, such as when equipment is delivered faulty and it cannot be repaired by the manufacturer. Unfortunately, as is clearly stated in multiple places on our website, user error during ordering is not accepted as grounds for return or refund. As is detailed on the product page, the unit you ordered has a hinged lid not sliding and the castors are non-lockable; this has been explained to you previously. We strongly urge all of our customers to check the specifications of the product they are buying prior to order to ensure that it is suitable for their needs. If customers have any queries, need further clarification on specifications or wish to check that the equipment is what they need before placing an online order, we encourage them to contact our sales team by phone, email, WhatsApp or live chat, who can then make sure that the intended product is a suitable choice for their needs. If you wish to discuss this further please contact our team who will happily explain our policies to you. The FFD Team

Posted 1 year ago

“Good product apart from delivery - only one man sent with the item and they would not bring it in the premises, our son had to lift it in on his own!!”

Helpful Report

Posted 1 year ago

Thank you for your review Stuart. We're pleased we could help you get the equipment you needed. Unfortunately, commercial deliveries are to kerbside only, however if you need more equipment in the future, we can try to arrange an additional unpack and position service where it will be brought into the building for you. Once again, thank you for your 4 stars.

Posted 1 year ago

“The whole thing from start to finish was great and lovely people happy to help”

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Posted 1 year ago

Thanks for your lovely review Marilyn. We're pleased we could help.

Posted 1 year ago

“Quick delivery time. The boys lifted it to exactly where I needed it. Looks the part, all arrived fully functional. Would recommend.”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave us some great feedback. We're pleased we could help you find the equipment you were looking for and if you need anything in the future, please get in touch, we'd love to help.

Posted 1 year ago

“Arrived quickly. Throughout the process, the staff were very friendly and helpful I would recommend them to anyone looking for a commercial fridge”

Helpful Report

Posted 1 year ago

Thanks for your lovely review. We appreciate hearing feedback from our customers. Great customer service is important to us and so we're delighted with your comments. If you need any equipment in the future, we'd love to help.

Posted 1 year ago

“Great service from booking to delivery. Kayleigh was v helpful.”

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Posted 1 year ago

Thank you for the great review. We're so pleased to hear you're happy with the service you received, and we'll pass on your kind words to Kayleigh. If we can help with anything in the future, please get in touch, we'd love to hear from you.

Posted 1 year ago

“Ordering was simple and straight forward, followed up by a courtesy phone call and question asked where answered promptly, I have also delayed my delivery until January 2024”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us some great feedback. We're delighted to hear you're happy with the service you received and that you found ordering with us simple. If you have any questions or need further assistance prior to or after your delivery in the New Year, please get in touch.

Posted 1 year ago

FFD Commercial Refrigeration is rated 4.7 based on 1,553 reviews