FFD Commercial Refrigeration have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
I was a bit dubious to order as hadn’t heard of this company, but it was a good price for the display fridge -freezer we wanted, and so we went for it. We had excellent service.
We received a call shortly after ordering, talking us through the delivery process and what to expect on delivery with regards to unwrapping and checking the product over. The delivery arrived on time and we are happy with the product.
”
- Play Nooks Ltd
“
Easy to order. Good price. Great communication from the sales team and delivery driver. Received fridge in good time into Central London. Took away and Recycled our broken fridge for £82. Recommended.
”
- 3i Plc
“
Great service from ordering to delivery. Great price too
”
- Anonymous
“
Great customer service as the company called me about the order and telling me the best way about the delivery service and pre warned me if missed then you would have to pay for another but the delivery time couldn't be any better then expected.
”
- Smb 2 Ltd
“
I was a bit dubious to order as hadn’t heard of this company, but it was a good price for the display fridge -freezer we wanted, and so we went for it. We had excellent service.
We received a call shortly after ordering, talking us through the delivery process and what to expect on delivery with regards to unwrapping and checking the product over. The delivery arrived on time and we are happy with the product.
”
- Play Nooks Ltd
“
I recently purchased a flower fridge from Fridge Freezer Direct, and I couldn’t be happier with my experience! The ordering process was smooth, delivery was on time, and the fridge itself is of excellent quality. It keeps my flowers fresh for a long time, which is crucial for my business. Customer service was also very helpful and professional. Highly recommend this company!”
”
- Olga Kyrylenko
“
Before buying for this place double check because if u want to return or refund it they will refuse to take it back and also I'm still waiting from them to see why the wheels not locking
”
- Camberwell Grill Ltd
“
PAID FOR TIME SLOT BETWEEN 1 AND 3 PM - CAME AT 11.30 AM
update - have just queried this and have received a refund - impressed with their customer service
thanks for your help
”
- Willows Club
“
After thinking it all over following the phone call the same day I didn't feel I had been treated professionally so called back to cancel the order but their office had just closed, so sent an email instruction to cancel and refund request.
”
- Gail Renshaw
“
Great customer service as the company called me about the order and telling me the best way about the delivery service and pre warned me if missed then you would have to pay for another but the delivery time couldn't be any better then expected.
”
- Smb 2 Ltd
“
I was a bit dubious to order as hadn’t heard of this company, but it was a good price for the display fridge -freezer we wanted, and so we went for it. We had excellent service.
We received a call shortly after ordering, talking us through the delivery process and what to expect on delivery with regards to unwrapping and checking the product over. The delivery arrived on time and we are happy with the product.
”
- Play Nooks Ltd
“
I recently purchased a flower fridge from Fridge Freezer Direct, and I couldn’t be happier with my experience! The ordering process was smooth, delivery was on time, and the fridge itself is of excellent quality. It keeps my flowers fresh for a long time, which is crucial for my business. Customer service was also very helpful and professional. Highly recommend this company!”
”
- Olga Kyrylenko