FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.73

4.7 Rating 1,553 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,553 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

FFD Commercial Refrigeration 5 star review on 20th June 2024

Anonymous

FFD Commercial Refrigeration 5 star review on 14th June 2024

Espresso Parkway - Coffee Shop

FFD Commercial Refrigeration 5 star review on 20th December 2023

Carl Massa

FFD Commercial Refrigeration 5 star review on 4th July 2023

The Corner Shop

FFD Commercial Refrigeration 5 star review on 14th June 2023

Anonymous

FFD Commercial Refrigeration 5 star review on 18th March 2023

St.Anne's Community Centre

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service”

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Posted 8 months ago

Thanks for taking the time to leave us a review and for your 5 stars! We aim to provide superb customer service with every transaction and so we're delighted to hear that you're happy with your experience. If we can help with anything in the future, we'd love to hear from you.

Posted 8 months ago

“Really good service from the sales staff and delivery on time. I would use FFD again thank you”

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Posted 8 months ago

Thanks for your great 5 star review. We're happy we could help and if you need anything in the future, we'd love to hear from you.

Posted 8 months ago

“Delivery made on time by friendly staff to clubhouse”

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Posted 8 months ago

Thank you for taking the time to leave a great review. We always love to hear when customers are happy with the service.

Posted 8 months ago

“Quick reliant service. Very helpful. Thank you”

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Posted 8 months ago

Thank you for taking the time to leave us feedback. We aim to deliver a comprehensive service to every customer and so we're delighted to hear that you're happy with your experience using FFD.

Posted 8 months ago

“Fantastic service”

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Posted 8 months ago

Thanks for your lovely review Paul. We're delighted we could help!

Posted 8 months ago

“Not Helpful, not recommended.”

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Posted 8 months ago

We're sorry to hear that you weren't happy with your experience using FFD. We have contacted you multiple times since we received this review and can confirm that the unpack and position service, which was carried out by one man due to staff sickness, instead of the standard two man crew, has now had 50% of the charge refunded. Although it clearly states on our website that the product you ordered does not include baskets, as a gesture of good we have dispatched 2 complimentary baskets. We understand you were unhappy with paying using a credit pay by link, preferring an over the phone payment. We do this for our customers security. We apologise again and appreciate you amending your 1 star review to 2 stars in reflection of our after sales service in response to your concerns.

Posted 8 months ago

“Great communication Fast responses Perfect delivery 100% perfect”

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Posted 9 months ago

Thank you for your review James. We're delighted to hear you're happy with the service you received. If you need anything in the future, we'd be happy to help.

Posted 8 months ago

“Very good communication, very good service, very good delivery,very nice man! And took all the rubbish. Happy all round thank you.”

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Posted 9 months ago

Thank you for your great review. We aim to deliver a professional, first class service for customers throughout every aspect of the shopping process and so we're delighted to hear your feedback. We pleased we could help!

Posted 9 months ago

“Great company, fast efficient service with good delivery company.”

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Posted 9 months ago

Thank you for taking the time to leave a review, we love to get feedback from our customers. We always aim to give every customer a first class service and we're happy that we succeeded in this. If we can help with anything in the future, we'd love to hear from you.

Posted 9 months ago

“We had a pretty horrid experience with an ice machine we purchasef from FFD but Laura who was our point of contact and she was superb dealing with this very unfortunate situation, as a cocktail bar, ice is the one ingredient you cannot do without. She guided us through the process and helped us upgrade to a better machine whilst being very responsive. thank you”

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Posted 9 months ago

Thank you so much for your 5 star review. We try our best to help every customer to find the best equipment for their requirements, and while there may sometimes be unforeseen challenges, we always do everything we can to make sure that our customers are happy. We'll pass your kind comments on to Laura, and if we can help with anything in the future, please get in touch.

Posted 9 months ago

“Not used before but quick and easy website, delivery info clear and fridge arrived om time. V happy.”

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Posted 9 months ago

Thanks for taking the time to leave a review Neil. We're happy we could help and would love to hear from you if you need anything in the future.

Posted 9 months ago

“I recently ordered a 4 door bench freezer from FFD Commercial, the price for the freezer was the best price I found when looking the service was great and the delivery was great arrived soon after I ordered and the delivery guys communicated when myself on when they would be arriving.”

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Posted 9 months ago

Thank you for your great review Michael. Our aim is to offer quality products, at the best possible price and backed with a first class customer service, and so we're delighted that you're happy with your experience with FFD. If we can help with anything in the future we'd love to hear from you.

Posted 9 months ago

“Very good service and quick delivery. Thank you!”

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Posted 9 months ago

Thanks for your lovely review Nicholas. We're pleased we could help!

Posted 9 months ago

“I recommend everyone has a fast food with a restaurant to use a cool room with a freezer”

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Posted 9 months ago

Thanks for taking the time to leave a review. We're pleased to hear you're happy with your new walk-in freezer room. If you have questions about your new equipment please give the team a call and they'll be happy to help.

Posted 9 months ago

“Very good service and delivery 10 out of 10”

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Posted 9 months ago

Thank you for your 10/10 rating and 5 stars Gwyn. We're happy we could help!

Posted 9 months ago

“Outstanding service, great product and fast delivery”

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Posted 9 months ago

Thank you for your great review, we appreciate all feedback. We aim to ensure that every customer receives a great service and so we're delighted to hear your comments. If we can help with anything in the future, we'd love to hear from you.

Posted 9 months ago

“Quick service and a great product”

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Posted 9 months ago

Thanks for taking the time to leave a review. We love to hear from happy customers!

Posted 9 months ago

“Very efficient arrived on time Thankyou to all office and transport driver”

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Posted 9 months ago

Thanks for your 5 star feedback. We'll be sure to pass your kind words on to the team. If you need any equipment or advice in the future, please get in touch and we'd be happy to help.

Posted 9 months ago

“Excellent service. Good communication.”

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Posted 9 months ago

Thank you for your great review. We always aim to deliver a comprehensive service to our customers from pre-sale to aftercare. If you need any further help please get in touch, the team will be happy to assist.

Posted 9 months ago

“Will recommend”

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Posted 10 months ago

Thanks for your recommendation. If we can help with anything in the future please get in touch, we'd love to hear from you.

Posted 10 months ago

FFD Commercial Refrigeration is rated 4.7 based on 1,553 reviews