FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.72

4.7 Rating 1,544 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,544 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

FFD Commercial Refrigeration 5 star review on 20th June 2024

Anonymous

FFD Commercial Refrigeration 5 star review on 14th June 2024

Espresso Parkway - Coffee Shop

FFD Commercial Refrigeration 5 star review on 20th December 2023

Carl Massa

FFD Commercial Refrigeration 5 star review on 4th July 2023

The Corner Shop

FFD Commercial Refrigeration 5 star review on 14th June 2023

Anonymous

FFD Commercial Refrigeration 5 star review on 18th March 2023

St.Anne's Community Centre

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant helpful Company, they went over and above on their obligations when we had a faulty fridge that they sourced for us, their supplier did not want to know so they replaced our fridge personally and took the faulty one away. Thank you so much for your help Tracey.”

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Posted 5 years ago

Thank you for your 5 star review. Good customer service is a main priority for our business and we are pleased we could help in this instance. All of our manufacturers' and suppliers are highly reputable and are always willing to cover issues under warranty, however, on this occasion, the particular supplier in question fell short of the mark and as such we no longer sell their products. Please give us a call if we can help with anything in the future.

Posted 5 years ago

“Good quality ! And a quick delivery!!”

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Posted 5 years ago

Thanks for your 5 star review. We love hearing from satisfied customers!

Posted 5 years ago

“We always get excellent customer service from Steve Collinson with whom we deal with on a regular basis. We are satisfied clients and will continue to work with Fridge Freezer”

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Posted 5 years ago

Thank you very much for your positive feedback! We'll be sure to pass on your kind words to Steve. If we can help with anything in the future please don't hesitate to get in touch.

Posted 5 years ago

“F,F,D Were extremely helpful, knowledgeable and a easy to deal with.”

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Posted 5 years ago

We're delighted to hear you're happy with the service you received. Thank you for the 5 star review!

Posted 5 years ago

“Excellent advice and assistance received. Prompt and efficient delivery received Look forward to completing more business in future Thanks for your kind business”

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Posted 5 years ago

Thank you for your positive review, we're happy we could help!

Posted 5 years ago

“Very good very pleased with the product delivery on time no problems”

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Posted 5 years ago

Thank you for your positive review. We're pleased we could help.

Posted 5 years ago

“Brilliant. Delivery as promised next day. Good price on upright fridge”

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Posted 5 years ago

Thanks for your positive feedback, we're happy you are pleased with your purchase!

Posted 5 years ago

“Great customer service”

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Posted 5 years ago

Thanks for your great feedback, we aim to please!

Posted 5 years ago

“Steve at ffd gave me great advice and help throughout.. highly recommended”

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Posted 5 years ago

Thanks for your positive review, we're glad we could help. We'll pass on your kind comments to Steve.

Posted 5 years ago

“The company service is remarkable, the fridge I ordered is fantastic and delivery was super, driver was very helpful, friendly guy. My fridge working great! Thank you so much for fabulous service and wishing you all wonderful week ahead! Kind Regards, Angel MacKenzie”

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Posted 5 years ago

Thank you for your kind review, we aim to please and make customer service our number 1 priority. Anything we can help you with in the future, just give us a call.

Posted 5 years ago

“Absolutely loved the appliance”

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Posted 5 years ago

We're glad you are happy with your order. Please get in touch if we can help you with anything in the future.

Posted 5 years ago

“Exceptional service as always; can't recommend highly enough.”

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Posted 5 years ago

Thank you for your kind response. We aim to please.

Posted 5 years ago

“Very easy to order, with helpful staff. Kept informed re delivery every step of the way”

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Posted 5 years ago

Thanks for the positive feedback. We love happy customers!

Posted 5 years ago

“Simple , truthful and delivered . Excellent”

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Posted 5 years ago

Thank you for your great feedback. Customer service is our number 1 priority. We're pleased we could help!

Posted 5 years ago

“Great service, prompt delivery, great price and products!”

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Posted 5 years ago

Thank you for your positive feedback. We aim to please!

Posted 5 years ago

“We ordered a fridge, which arrived on time and runs perfectly. We had issues regarding collection of a fridge - the collection company gave us a smaller time window than FFD so we missed it. Not the company's fault, however when I addressed this issue, the woman on the phone was short, rude and condescending. This was eventually refunded so they get credit for this, however the customer service and the loops I had to jump through to get this left a bad taste in my mouth.”

Helpful Report

Posted 5 years ago

Thank you for your review. We're pleased you were happy with your purchase however we are sorry to hear that your fridge collection didn't run smoothly. Your arrangements were made regarding collection directly with a third party transit company and as such we were not privy to specific time frames. We always advise that any collection will take place up to 5 working days from receipt of payment, a service that we did honour. We believe that there may have been confusion in communications between you, ourselves and the transit company, confusion which our customer services team tried to explain at the time. We were not obliged to issue a refund however did so as a gesture of goodwill. We are sorry you feel as if you didn't receive the quality service we endeavour to provide. We are always looking to improve and will take your remarks into account.

Posted 5 years ago

“It was all exactly as you would want!”

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Posted 5 years ago

And that's all exactly as we want, thank you for your review!

Posted 5 years ago

“Service was quick and easy. Had my freezer ordered and delivered within the week. Step by step delivery info. Would definetely use this company again.”

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Posted 5 years ago

We're glad to be of service, thank you for your review!

Posted 5 years ago

“Fastest service. Good choice FFD.”

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Posted 5 years ago

Thank you for your review, we're glad to hear you're happy with your purchase!

Posted 5 years ago

“Delivery and available great , damaged on arrival.”

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Posted 5 years ago

Thank you for your feedback. Unfortunately, damages during delivery do occasionally occur however we always aim to remedy the situation quickly and fairly, with as little inconvenience to the customer as possible. We are glad you were happy with all other aspects of your purchase from FFD.

Posted 5 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,544 reviews