FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.72

4.7 Rating 1,541 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,541 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

FFD Commercial Refrigeration 5 star review on 20th June 2024

Anonymous

FFD Commercial Refrigeration 5 star review on 14th June 2024

Espresso Parkway - Coffee Shop

FFD Commercial Refrigeration 5 star review on 20th December 2023

Carl Massa

FFD Commercial Refrigeration 5 star review on 4th July 2023

The Corner Shop

FFD Commercial Refrigeration 5 star review on 14th June 2023

Anonymous

FFD Commercial Refrigeration 5 star review on 18th March 2023

St.Anne's Community Centre

Anonymous

Anonymous // 01/01/2019

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“Excellent service”

Helpful Report

Posted 2 months ago

Thanks for your great feedback! If you need any further help, information or advice with your equipment, please get in touch and we'll be happy to help.

Posted 2 months ago

“We have ordered two fridges. One was sent with the wrong colour panel insert and another was leaking after two days of installation”

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Posted 2 months ago

Thank you for your review. We apologise that the wrong colour panel insert was despatched, the correct panel is now on route to you from the manufacturer. Unfortunately we were unaware of the leak you are experiencing until we received your email regarding the issue this morning. As with any issue that is brought to our attention, we have contacted the manufacturer immediately after reading the email as a matter of priority and notified them of the problem. Our team will be in touch with you shortly to start resolving this matter.

Posted 2 months ago

“Excellent service and helpful delivery service.”

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Posted 2 months ago

Thank you for your 5 star feedback. We're happy we could help!

Posted 2 months ago

“I received this survey before receiving my product. My order was not delivered as promised when i placed my order. Having had no notification about delivery I had to contact FFD several times. They were polite and apologised each time, blaming the manufacturer. I'm hoping it will be delivered tomorrow.”

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Posted 3 months ago

Thank you for your feedback. We apologise that there was a delay in the production of your equipment. Unfortunately we weren't made aware of this. We did contact you as soon as we were notified to explain the situation. We understand your order has now been delivered and is up and running. If you have any issues or further concerns, please get in touch and we'll be happy to help.

Posted 2 months ago

“Simple ordering system. Best price I could find on the net. Great communication. Delivered on time and efficiently, again with great comms. Recommended.”

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Posted 3 months ago

Thank you for taking the time to leave us some great feedback on your experience shopping with FFD. We love to hear from our customers! It was our pleasure to help and if we can do anything in the future please get in touch with the team.

Posted 3 months ago

“Fantastic service, very helpful on the phone. Simply a great partner.”

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Posted 3 months ago

Thanks for your 5 star review. We're happy we could help!

Posted 3 months ago

“Excellent service. The fridge is exactly what I was looking for. Placed the order and within a week it was delivered. The delivery company was fantastic. I would definitely recommend FFD commercial Refrigeration and would use them again.”

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Posted 3 months ago

Thank you for your 5 star review! We're pleased to hear you're happy with the service you received from FFD and if we an help with anything in the future, we'd love to hear from you.

Posted 3 months ago

“Service is very good, delivery is fast and helpful”

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Posted 3 months ago

Thank you for your 5 star review. We're happy we could help & if you need any equipment in the future we'd love to hear from you.

Posted 3 months ago

“Great service, great product, delivery arrived on time, will definitely be using you guys again in the future”

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Posted 3 months ago

Thank you for taking the time to let us know about your experience with FFD (and for the 5 stars!). We're delighted we could help and would be happy to help with your next purchase. We look forward to hearing from you.

Posted 3 months ago

“Easy checkout and speedy delivery to the Isle of Wight.”

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Posted 3 months ago

Thank you for your great review. It was our pleasure to help!

Posted 3 months ago

“Great service and quick response”

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Posted 3 months ago

Thank you for your 5 star review. We're pleased we could help!

Posted 3 months ago

“Item as described. Delivered at date and time specified by a very helpful delivery company”

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Posted 3 months ago

Thank you for taking the time to leave a review. If you have any questions about your equipment or need anything in the future, we'd be happy to help.

Posted 3 months ago

“Excellent company to deal with. My usual supplier let me down so after a web search I came across FFD and the reviews were so good I decided to order. I wasn't disappointed and the communication around my delivery was seamless. Would highly recommend and definitely use again. Delighted with my new ice cream cabinet and far nicer than the one I was previously going to order and at a reasonable price too.”

Helpful Report

Posted 3 months ago

Thank you so much for your lovely review. We try to make every customers buying process a less stressful experience and so we're happy to hear that we helped. If you need anything in the future, we'd love to hear from you.

Posted 3 months ago

“THE SALES OFFICE WAS VERY HELPUL WITH ALL MY PRESALE QUESTIONS.”

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Posted 3 months ago

Thanks for taking the time to leave feedback. We're pleased we could help you find the best equipment for your business. If you need any further help or advice, please get in touch and we'll do our best to help.

Posted 3 months ago

“Excellent thanks”

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Posted 4 months ago

Thank you for your 5 stars, we appreciate all feedback from our customers. We're happy we could help!

Posted 4 months ago

“Good products and really super-fast delivery. I have placed an order around 2PM and received 9am next day! It is much fast than Royal mail!!”

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Posted 4 months ago

Thanks for your 5 star review! We pleased we could help.

Posted 4 months ago

“Very competitive prices, customer service was very good too! Opt for payments as it suited our business perfectly. Easily recommend to anyone looking for similar appliances with affordable prices and swift delivery! Very happy customer….”

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Posted 4 months ago

Thank you for your lovely review. We love to hear from happy customers and also to actually see the end result of the equipment in use. Please get in touch with the team if we can help with anything in the future.

Posted 4 months ago

“Great service arrived the day you said it would and the driver was friendly and polite and the fridge is good quality 👍”

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Posted 4 months ago

Thank you for your great 5 star review. We're pleased we could help and that you're happy with your order. If you need anything in the future, please get in touch, we'd love to hear from you.

Posted 4 months ago

“I bought new chiller and within two days it not working and they said its my bad luck now they kicking me like football from one to another don't buy it”

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Posted 4 months ago

Thank you for your feedback. Regarding your issue, we only sell new equipment, not second hand as you suggested to our sales team, and we have explained that unfortunately, problems do occasionally occur, even with new units. We arranged for an engineer to attend site, replacement parts have been delivered and we believe the engineer is due to return to carry out the repair in the next few days. As your equipment has suffered a fault after only a couple of days, there are no charges for repair. The unit is supplied with a 3 year full parts and labour warranty as standard, so if you experience any electro-mechanical problems within this time frame, engineer call outs and replacements parts will all be completely free of charge. As is stated in our terms and conditions, and is industry standard, the manufacturer reserves the right for the opportunity to repair equipment should a fault occur, without firstly offering a replacement. This was explained to you by our team, and when you looked for further verification of your own accord by contacting the manufacturer directly, even though the contract of sale is held with us and we are your point of contact, this was corroborated, before the manufacturer politely referred you back to ourselves. We understand your frustrations when you have purchased a new piece of equipment and there are problems, however the issue is being dealt with swiftly. If you wish to discuss this further, please contact us and we'd be glad to explain our terms and conditions to you in further detail.

Posted 4 months ago

“Company really easy to deal with. Great information on the phone line from the sales team. Easy to use website.”

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Posted 4 months ago

Thank you for your lovely review. Your multideck looks great, it's nice when we get to see equipment in place. We're so pleased we could help and if you need anything in the future, please get in touch, we'd love to hear from you.

Posted 4 months ago

FFD Commercial Refrigeration is rated 4.7 based on 1,541 reviews