FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.72

4.7 Rating 1,541 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,541 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

FFD Commercial Refrigeration 5 star review on 20th June 2024

Anonymous

FFD Commercial Refrigeration 5 star review on 14th June 2024

Espresso Parkway - Coffee Shop

FFD Commercial Refrigeration 5 star review on 20th December 2023

Carl Massa

FFD Commercial Refrigeration 5 star review on 4th July 2023

The Corner Shop

FFD Commercial Refrigeration 5 star review on 14th June 2023

Anonymous

FFD Commercial Refrigeration 5 star review on 18th March 2023

St.Anne's Community Centre

Anonymous

Anonymous // 01/01/2019

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“Excellent telephone customer service right through to great on time delivery!”

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Posted 7 years ago

“The online chat was very helpful and answered all questions in a professional manner and the fridge was delivered on the requested date.”

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Posted 7 years ago

“on time delivery”

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Posted 7 years ago

“Website easy to use, ordering was straight forward and the on lie chat facility reassured me as every question I asked an answer was prompt and reassuring”

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Posted 7 years ago

“fast delivery.”

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Posted 7 years ago

“Pleased with the fridge however getting it delivered wasn't as pleasing - after the sale almost falling through because they couldn't guarantee a time and then wanted our loading bay to accommodate them whenever they turned up- in a multi tenanted office!? Eventually we agreed on an afternoon delivery for an additional £45 as well as a collection of the old unit for a further £50 - what happened? They delivered at 09.45 and didn't know anything about a collection because they weren't told about it?! A very helpful lady by the name of Claire sorted it all out, the old fridge was collected 2 days later and we were not charged (the afternoon delivery charge was also refunded). Nice friendly company to deal with but being a go-between for a variant of manufacturers maybe they are at the mercy of 3rd party delivery companies who have their own delivery approach and are not bothered about the customer but rather their own targets.”

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Posted 7 years ago

“Next day delivery made easy”

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Posted 7 years ago

“Sorry to say but we are very disappointed with your service, we bought 2 brand new freezer from your store but 1 was not working I mean the freezer gives out hot air instead, hope FFD sort it out quickly. It's already been 2 weeks.”

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Posted 7 years ago

Thank you for your review. We received a call from you on 13/03/17 to notify us of the issues you were experiencing. The engineer attend the same day and the parts were delivered the following day. The engineer did attempt to contact you on Wednesday 15/03/17 to advise of the engineer re attending, with out success, so a voicemail message was left for you. As per our telephone conversation today ( Monday 20/03/17 ) the engineer is attending today to fit the part and have your unit up and running for you.

Posted 7 years ago

“Fab service, next day delivered”

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Posted 7 years ago

“Great service and great product! Many thanks from The Cattle Shed”

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Posted 7 years ago

“Both my items were exactly as advertised. Delivery was quick, although on the day, I waited ten and a half hours for the truck to arrive.”

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Posted 7 years ago

“He church needed a larger upright freezer and this was one of a few with the correct size and suitable cost.”

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Posted 7 years ago

“Good service all round apart from we asked for the delivery not to be at lunch time as we are a tearoom and the delivery was 12noon, disappointed.”

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Posted 7 years ago

Thank you for your review. All of our deliveries are in between 8am and 6pm. Timed deliveries can be arranged if requested but are chargeable. we do have a notes section for on line orders so that you can inform us of any additional information. We do request that the drivers call you an hour before to let you know that they are on route to you. Should you require further goods in the future please call us direct and we will do our up most to facilitate your requests.

Posted 7 years ago

“Having a product that suited my odd size, stock availability and speed of order execution”

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Posted 7 years ago

“Good advice, great product and good service.”

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Posted 7 years ago

“Good fast delivery, called an hour before. All-round great service.”

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Posted 7 years ago

“The product is excellent well made competitively priced, promptly delivered and well packed.”

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Posted 7 years ago

“Good fridge keeps temp well and great customer service”

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Posted 7 years ago

“Exceptional customer service from first point of contact to the delivery driver; absolutely brilliant!”

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Posted 7 years ago

“loads of space, looks fantastic, ice and water maker great, would recommend”

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Posted 7 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,541 reviews