FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.72

4.7 Rating 1,543 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,543 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

FFD Commercial Refrigeration 5 star review on 20th June 2024

Anonymous

FFD Commercial Refrigeration 5 star review on 14th June 2024

Espresso Parkway - Coffee Shop

FFD Commercial Refrigeration 5 star review on 20th December 2023

Carl Massa

FFD Commercial Refrigeration 5 star review on 4th July 2023

The Corner Shop

FFD Commercial Refrigeration 5 star review on 14th June 2023

Anonymous

FFD Commercial Refrigeration 5 star review on 18th March 2023

St.Anne's Community Centre

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality and great price saved me £300 on a fridge”

Helpful Report

Posted 7 months ago

We're delighted we could help! Thank you for your 5 stars and please get in touch if there's anything we can do for you in the future.

Posted 6 months ago

“Good service but no commercial invoice”

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Posted 7 months ago

Thank you for your 4 star review. We appreciate all feedback. We have sent an invoice to the email associated with your order however these can sometimes find their way into spam folders. We have just resent your invoice again, to make sure you have a copy for your records. If you still haven't received our email and you can't find it in your spam folder, please get in touch and we'll get that sorted for you.

Posted 7 months ago

“Ordering was simple on the website, turned out fridge wasn't in stock and had to wait about three weeks and half weeks for the fridge. I had to do the chasing only received the news fridge was out of stock about 5 days after ordering. People were nice enough on the phone but like I said wait times long if you are in a hurry order from somewhere else”

Helpful Report

Posted 7 months ago

Thank you for your feedback. As you placed your order on Easter Sunday, we weren't in the office to process the order until the Tuesday following the Bank Holiday. We notified you on the day of return to the office that the product was out of stock and offered you the earliest available delivery date. Unfortunately this wasn't convenient for you and so we delayed your delivery at your request by two days. We understand that when you need equipment quickly during a holiday period, and when coupled with stock issues, that the longer delivery periods can be frustrating, however we always aim to minimise delays and keep our customers informed throughout. FFD Customer Service

Posted 7 months ago

“The entire purchasing transaction, including transportation, has been highly effective and efficient. Carol guided me through the entire process, ensuring that each step was carried out smoothly.”

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Posted 7 months ago

Thank you for your great feedback. We try to make the whole buying process as easy as possible for our customers and so we're delighted to hear your comments. Please get in touch if we can help with anything in the future, we'd love to hear from you.

Posted 7 months ago

“The website was easy to use, the lady who called me was very professional. She called me when the delivery should be with me. Top marks.”

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Posted 7 months ago

Thank you for taking the time to leave a review. We appreciate all feedback. If we can help with anything in the future, we'd love to hear from you.

Posted 7 months ago

“Order processed and despatched efficiently.Courier failed to contact which resulted in us having to collect at our expense. Product supplied then had a faulty electrical circuit which we are now awaiting to be replaced”

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Posted 7 months ago

Thank you for your review Barry. We sincerely apologise for the issues you experienced, unfortunately things do sometimes go wrong, even to the best of us. We can confirm that your equipment has now been collected have we issued a full refund.

Posted 6 months ago

“Seamless order to delivery process”

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Posted 7 months ago

Thank you for taking the time to leave your feedback. We pride ourself on excellent customer service and so we're delighted to hear you're happy with your experience with FFD. Please get in touch if we can help with anything in the future, we'd love to hear from you.

Posted 7 months ago

“Quick service and product as described”

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Posted 7 months ago

Thanks for your review. We're pleased to hear you're happy with the service you received and your equipment. Please get in touch if we can help with anything in the future.

Posted 7 months ago

“Excellent sales team Helpful and punctual delivery team, 5Star all round”

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Posted 7 months ago

Thank you for your glowing review. We love to hear from happy customers. If you need anything in the future, please get in touch, we'd love to hear from you.

Posted 7 months ago

“good communication, fast service”

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Posted 7 months ago

Thanks for your 5 star review! We always aim to provide a comprehensive service to every customer and so we're delighted to hear that your happy with your experience with FFD. If we can help with anything in the future, please get in touch, we'd love to hear from you.

Posted 7 months ago

“Very pleased with the service”

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Posted 7 months ago

Thanks for taking the time to leave us a review and for your 5 stars! We aim to provide superb customer service with every transaction and so we're delighted to hear that you're happy with your experience. If we can help with anything in the future, we'd love to hear from you.

Posted 7 months ago

“Really good service from the sales staff and delivery on time. I would use FFD again thank you”

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Posted 7 months ago

Thanks for your great 5 star review. We're happy we could help and if you need anything in the future, we'd love to hear from you.

Posted 7 months ago

“Delivery made on time by friendly staff to clubhouse”

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Posted 7 months ago

Thank you for taking the time to leave a great review. We always love to hear when customers are happy with the service.

Posted 7 months ago

“Quick reliant service. Very helpful. Thank you”

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Posted 7 months ago

Thank you for taking the time to leave us feedback. We aim to deliver a comprehensive service to every customer and so we're delighted to hear that you're happy with your experience using FFD.

Posted 7 months ago

“Fantastic service”

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Posted 7 months ago

Thanks for your lovely review Paul. We're delighted we could help!

Posted 7 months ago

“Not Helpful, not recommended.”

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Posted 7 months ago

We're sorry to hear that you weren't happy with your experience using FFD. We have contacted you multiple times since we received this review and can confirm that the unpack and position service, which was carried out by one man due to staff sickness, instead of the standard two man crew, has now had 50% of the charge refunded. Although it clearly states on our website that the product you ordered does not include baskets, as a gesture of good we have dispatched 2 complimentary baskets. We understand you were unhappy with paying using a credit pay by link, preferring an over the phone payment. We do this for our customers security. We apologise again and appreciate you amending your 1 star review to 2 stars in reflection of our after sales service in response to your concerns.

Posted 7 months ago

“Great communication Fast responses Perfect delivery 100% perfect”

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Posted 7 months ago

Thank you for your review James. We're delighted to hear you're happy with the service you received. If you need anything in the future, we'd be happy to help.

Posted 7 months ago

“Very good communication, very good service, very good delivery,very nice man! And took all the rubbish. Happy all round thank you.”

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Posted 7 months ago

Thank you for your great review. We aim to deliver a professional, first class service for customers throughout every aspect of the shopping process and so we're delighted to hear your feedback. We pleased we could help!

Posted 7 months ago

“Great company, fast efficient service with good delivery company.”

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Posted 8 months ago

Thank you for taking the time to leave a review, we love to get feedback from our customers. We always aim to give every customer a first class service and we're happy that we succeeded in this. If we can help with anything in the future, we'd love to hear from you.

Posted 8 months ago

“We had a pretty horrid experience with an ice machine we purchasef from FFD but Laura who was our point of contact and she was superb dealing with this very unfortunate situation, as a cocktail bar, ice is the one ingredient you cannot do without. She guided us through the process and helped us upgrade to a better machine whilst being very responsive. thank you”

Helpful Report

Posted 8 months ago

Thank you so much for your 5 star review. We try our best to help every customer to find the best equipment for their requirements, and while there may sometimes be unforeseen challenges, we always do everything we can to make sure that our customers are happy. We'll pass your kind comments on to Laura, and if we can help with anything in the future, please get in touch.

Posted 8 months ago

FFD Commercial Refrigeration is rated 4.7 based on 1,543 reviews