FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.73

4.7 Rating 1,553 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,553 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

FFD Commercial Refrigeration 5 star review on 20th June 2024

Anonymous

FFD Commercial Refrigeration 5 star review on 14th June 2024

Espresso Parkway - Coffee Shop

FFD Commercial Refrigeration 5 star review on 20th December 2023

Carl Massa

FFD Commercial Refrigeration 5 star review on 4th July 2023

The Corner Shop

FFD Commercial Refrigeration 5 star review on 14th June 2023

Anonymous

FFD Commercial Refrigeration 5 star review on 18th March 2023

St.Anne's Community Centre

Anonymous

Anonymous // 01/01/2019

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“Ordered, delivered, nice driver. No issues”

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Posted 7 months ago

Thank you for your 5 star review. We love to hear from happy customers! Please get in touch if we can help with anything in the future.

Posted 7 months ago

“Would not bring fridge inside due to 2 steps on front door.”

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Posted 7 months ago

Thank you for your feedback. As stated on our website and all acknowledgements and sales order emails which you received, commercial deliveries are to kerbside only. Delivery drivers will not bring units into the premises unless an unpack and position service has been paid for. This service is only available where premises have flat level access. This is a standard practice across the industry. FFD Customer Service.

Posted 7 months ago

“Excellent service from FFD Commercial Refrigeration. Communication was very good and the delivery was on time. The fridge was also competitively priced. I would definitely use FFD Commercial Refrigeration again.”

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Posted 7 months ago

Thanks for your great review. We aim to make every aspect of the shopping process as smooth as possible and so we're delighted to hear you're happy with the service you received from FFD. Please get in touch if we can help with anything in the future.

Posted 7 months ago

“MY CUSTOMER WHO HAPPENS TO OWN MY LOCAL PUB WAS IMPRESSED WITH THE GUYS WHO DELIVERED AND FITTED THE 3 BOTTLE COOLERS.GOOD JOB .HAPPY CUSTOMER”

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Posted 7 months ago

Thanks for your 5 star review. We love to hear from happy customers and if you or your customer need anything in the future, we'd be happy to help.

Posted 7 months ago

“Best pricing I could find online for goods and exceptionallly low delivery charge.. Carol Cooper, in customer services was a pleasure to deal with. I would definitely recommend FFD for refrigeration appliances.”

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Posted 7 months ago

Thank you for your great review! It's always a pleasure to help and we'd love to hear from you if you need any further refrigeration. We'll be sure to pass your kind words on to Carol.

Posted 7 months ago

“First class service and advice. Quick delivery, and everything went smoothly. Thankyou”

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Posted 7 months ago

Thanks for taking the time to leave a review, we always appreciate feedback. If we can help with anything in the future, please let us know, we'd love to hear from you.

Posted 7 months ago

“Fantastic service”

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Posted 7 months ago

Thank you for your great feedback. We love to hear from happy customers!

Posted 7 months ago

“Ordered an ice crusher delivery on time and well packaged, will use company again”

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Posted 8 months ago

Thanks for your review. We're delighted we could help and would love to hear from you in the future.

Posted 8 months ago

“Fast next day delivery, made aware that for home use this is louder than an average fridge, great addition to our new kitchen island.”

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Posted 8 months ago

Thanks for taking the time to leave a great review, we appreciate all feedback. We're pleased to hear you're happy with your product and your experience using FFD.

Posted 8 months ago

“Efficient ordering process. Flexible delivery booking, friendly and helpful driver as well as a working fridge! What’s not to like?!”

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Posted 8 months ago

Thank you so much for your glowing review, we really appreciate all feedback. If we can help with anything in the future, we'd love to hear from you.

Posted 8 months ago

“Good quality and great price saved me £300 on a fridge”

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Posted 8 months ago

We're delighted we could help! Thank you for your 5 stars and please get in touch if there's anything we can do for you in the future.

Posted 8 months ago

“Good service but no commercial invoice”

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Posted 8 months ago

Thank you for your 4 star review. We appreciate all feedback. We have sent an invoice to the email associated with your order however these can sometimes find their way into spam folders. We have just resent your invoice again, to make sure you have a copy for your records. If you still haven't received our email and you can't find it in your spam folder, please get in touch and we'll get that sorted for you.

Posted 8 months ago

“Ordering was simple on the website, turned out fridge wasn't in stock and had to wait about three weeks and half weeks for the fridge. I had to do the chasing only received the news fridge was out of stock about 5 days after ordering. People were nice enough on the phone but like I said wait times long if you are in a hurry order from somewhere else”

Helpful Report

Posted 8 months ago

Thank you for your feedback. As you placed your order on Easter Sunday, we weren't in the office to process the order until the Tuesday following the Bank Holiday. We notified you on the day of return to the office that the product was out of stock and offered you the earliest available delivery date. Unfortunately this wasn't convenient for you and so we delayed your delivery at your request by two days. We understand that when you need equipment quickly during a holiday period, and when coupled with stock issues, that the longer delivery periods can be frustrating, however we always aim to minimise delays and keep our customers informed throughout. FFD Customer Service

Posted 8 months ago

“The entire purchasing transaction, including transportation, has been highly effective and efficient. Carol guided me through the entire process, ensuring that each step was carried out smoothly.”

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Posted 8 months ago

Thank you for your great feedback. We try to make the whole buying process as easy as possible for our customers and so we're delighted to hear your comments. Please get in touch if we can help with anything in the future, we'd love to hear from you.

Posted 8 months ago

“The website was easy to use, the lady who called me was very professional. She called me when the delivery should be with me. Top marks.”

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Posted 8 months ago

Thank you for taking the time to leave a review. We appreciate all feedback. If we can help with anything in the future, we'd love to hear from you.

Posted 8 months ago

“Order processed and despatched efficiently.Courier failed to contact which resulted in us having to collect at our expense. Product supplied then had a faulty electrical circuit which we are now awaiting to be replaced”

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Posted 8 months ago

Thank you for your review Barry. We sincerely apologise for the issues you experienced, unfortunately things do sometimes go wrong, even to the best of us. We can confirm that your equipment has now been collected have we issued a full refund.

Posted 7 months ago

“Seamless order to delivery process”

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Posted 8 months ago

Thank you for taking the time to leave your feedback. We pride ourself on excellent customer service and so we're delighted to hear you're happy with your experience with FFD. Please get in touch if we can help with anything in the future, we'd love to hear from you.

Posted 8 months ago

“Quick service and product as described”

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Posted 8 months ago

Thanks for your review. We're pleased to hear you're happy with the service you received and your equipment. Please get in touch if we can help with anything in the future.

Posted 8 months ago

“Excellent sales team Helpful and punctual delivery team, 5Star all round”

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Posted 8 months ago

Thank you for your glowing review. We love to hear from happy customers. If you need anything in the future, please get in touch, we'd love to hear from you.

Posted 8 months ago

“good communication, fast service”

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Posted 8 months ago

Thanks for your 5 star review! We always aim to provide a comprehensive service to every customer and so we're delighted to hear that your happy with your experience with FFD. If we can help with anything in the future, please get in touch, we'd love to hear from you.

Posted 8 months ago

FFD Commercial Refrigeration is rated 4.7 based on 1,553 reviews