FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.72

4.7 Rating 1,585 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,585 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

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FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast next day delivery, made aware that for home use this is louder than an average fridge, great addition to our new kitchen island.”

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Posted 11 months ago

Thanks for taking the time to leave a great review, we appreciate all feedback. We're pleased to hear you're happy with your product and your experience using FFD.

Posted 11 months ago

“Efficient ordering process. Flexible delivery booking, friendly and helpful driver as well as a working fridge! What’s not to like?!”

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Posted 11 months ago

Thank you so much for your glowing review, we really appreciate all feedback. If we can help with anything in the future, we'd love to hear from you.

Posted 11 months ago

“Good quality and great price saved me £300 on a fridge”

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Posted 1 year ago

We're delighted we could help! Thank you for your 5 stars and please get in touch if there's anything we can do for you in the future.

Posted 11 months ago

“Good service but no commercial invoice”

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Posted 1 year ago

Thank you for your 4 star review. We appreciate all feedback. We have sent an invoice to the email associated with your order however these can sometimes find their way into spam folders. We have just resent your invoice again, to make sure you have a copy for your records. If you still haven't received our email and you can't find it in your spam folder, please get in touch and we'll get that sorted for you.

Posted 1 year ago

“Ordering was simple on the website, turned out fridge wasn't in stock and had to wait about three weeks and half weeks for the fridge. I had to do the chasing only received the news fridge was out of stock about 5 days after ordering. People were nice enough on the phone but like I said wait times long if you are in a hurry order from somewhere else”

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Posted 1 year ago

Thank you for your feedback. As you placed your order on Easter Sunday, we weren't in the office to process the order until the Tuesday following the Bank Holiday. We notified you on the day of return to the office that the product was out of stock and offered you the earliest available delivery date. Unfortunately this wasn't convenient for you and so we delayed your delivery at your request by two days. We understand that when you need equipment quickly during a holiday period, and when coupled with stock issues, that the longer delivery periods can be frustrating, however we always aim to minimise delays and keep our customers informed throughout. FFD Customer Service

Posted 1 year ago

“The entire purchasing transaction, including transportation, has been highly effective and efficient. Carol guided me through the entire process, ensuring that each step was carried out smoothly.”

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Posted 1 year ago

Thank you for your great feedback. We try to make the whole buying process as easy as possible for our customers and so we're delighted to hear your comments. Please get in touch if we can help with anything in the future, we'd love to hear from you.

Posted 1 year ago

“The website was easy to use, the lady who called me was very professional. She called me when the delivery should be with me. Top marks.”

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Posted 1 year ago

Thank you for taking the time to leave a review. We appreciate all feedback. If we can help with anything in the future, we'd love to hear from you.

Posted 1 year ago

“Order processed and despatched efficiently.Courier failed to contact which resulted in us having to collect at our expense. Product supplied then had a faulty electrical circuit which we are now awaiting to be replaced”

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Posted 1 year ago

Thank you for your review Barry. We sincerely apologise for the issues you experienced, unfortunately things do sometimes go wrong, even to the best of us. We can confirm that your equipment has now been collected have we issued a full refund.

Posted 11 months ago

“Seamless order to delivery process”

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Posted 1 year ago

Thank you for taking the time to leave your feedback. We pride ourself on excellent customer service and so we're delighted to hear you're happy with your experience with FFD. Please get in touch if we can help with anything in the future, we'd love to hear from you.

Posted 1 year ago

“Quick service and product as described”

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Posted 1 year ago

Thanks for your review. We're pleased to hear you're happy with the service you received and your equipment. Please get in touch if we can help with anything in the future.

Posted 1 year ago

“Excellent sales team Helpful and punctual delivery team, 5Star all round”

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Posted 1 year ago

Thank you for your glowing review. We love to hear from happy customers. If you need anything in the future, please get in touch, we'd love to hear from you.

Posted 1 year ago

“good communication, fast service”

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Posted 1 year ago

Thanks for your 5 star review! We always aim to provide a comprehensive service to every customer and so we're delighted to hear that your happy with your experience with FFD. If we can help with anything in the future, please get in touch, we'd love to hear from you.

Posted 1 year ago

“Very pleased with the service”

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Posted 1 year ago

Thanks for taking the time to leave us a review and for your 5 stars! We aim to provide superb customer service with every transaction and so we're delighted to hear that you're happy with your experience. If we can help with anything in the future, we'd love to hear from you.

Posted 1 year ago

“Really good service from the sales staff and delivery on time. I would use FFD again thank you”

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Posted 1 year ago

Thanks for your great 5 star review. We're happy we could help and if you need anything in the future, we'd love to hear from you.

Posted 1 year ago

“Delivery made on time by friendly staff to clubhouse”

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Posted 1 year ago

Thank you for taking the time to leave a great review. We always love to hear when customers are happy with the service.

Posted 1 year ago

“Quick reliant service. Very helpful. Thank you”

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Posted 1 year ago

Thank you for taking the time to leave us feedback. We aim to deliver a comprehensive service to every customer and so we're delighted to hear that you're happy with your experience using FFD.

Posted 1 year ago

“Fantastic service”

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Posted 1 year ago

Thanks for your lovely review Paul. We're delighted we could help!

Posted 1 year ago

“Not Helpful, not recommended.”

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Posted 1 year ago

We're sorry to hear that you weren't happy with your experience using FFD. We have contacted you multiple times since we received this review and can confirm that the unpack and position service, which was carried out by one man due to staff sickness, instead of the standard two man crew, has now had 50% of the charge refunded. Although it clearly states on our website that the product you ordered does not include baskets, as a gesture of good we have dispatched 2 complimentary baskets. We understand you were unhappy with paying using a credit pay by link, preferring an over the phone payment. We do this for our customers security. We apologise again and appreciate you amending your 1 star review to 2 stars in reflection of our after sales service in response to your concerns.

Posted 1 year ago

“Great communication Fast responses Perfect delivery 100% perfect”

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Posted 1 year ago

Thank you for your review James. We're delighted to hear you're happy with the service you received. If you need anything in the future, we'd be happy to help.

Posted 1 year ago

“Very good communication, very good service, very good delivery,very nice man! And took all the rubbish. Happy all round thank you.”

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Posted 1 year ago

Thank you for your great review. We aim to deliver a professional, first class service for customers throughout every aspect of the shopping process and so we're delighted to hear your feedback. We pleased we could help!

Posted 1 year ago

FFD Commercial Refrigeration is rated 4.7 based on 1,585 reviews