FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.72

4.7 Rating 1,541 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,541 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

FFD Commercial Refrigeration 5 star review on 20th June 2024

Anonymous

FFD Commercial Refrigeration 5 star review on 14th June 2024

Espresso Parkway - Coffee Shop

FFD Commercial Refrigeration 5 star review on 20th December 2023

Carl Massa

FFD Commercial Refrigeration 5 star review on 4th July 2023

The Corner Shop

FFD Commercial Refrigeration 5 star review on 14th June 2023

Anonymous

FFD Commercial Refrigeration 5 star review on 18th March 2023

St.Anne's Community Centre

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service Slightly disappointed that the carrier didn’t help put it in position but guess that’s not your fault”

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Posted 3 years ago

Thank you for your 5 stars and taking the time to leave your review! If we can help with anything in the future please get in touch.

Posted 3 years ago

“Excellent company. Good communication, fast delivery and good prices. Just what you need when you order online. Would definitely use again. Ordered late on Saturday night and had the product running on Thursday.”

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Posted 3 years ago

We love to hear from happy customers and we're pleased we could help. Thanks for your great 5 star review!

Posted 3 years ago

“Good communication, good product. Only criticism is that the fridge I bought was said to be suitable for domestic use. The literature with the product says it isn’t. Also delivery is ‘kerbside’ not helpful if you are on your own”

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Posted 3 years ago

Thank you for taking to the time to leave your review. We appreciate receiving feedback from our customers. We are a commercial refrigeration supplier and so whilst some of our products can be used in domestic settings they are not designed specifically for that purpose. We have since added a note on this product to explain this more clearly. Kerbside delivery is standard commercial practice and we try to make this clear on our website and emails however we are constantly improving and learning from our customer's feedback. We are pleased you are happy with the product you purchased and the communication you received from us. If we can help with anything in the future please get in touch.

Posted 3 years ago

“Very good I recommend”

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Posted 3 years ago

Thanks for your good feedback. We love to hear from happy customers.

Posted 3 years ago

“Excellent service over the phone and delivery was as planned.”

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Posted 3 years ago

Thanks for taking the time to leave a review. We always aim to deliver great customer service, so we're delighted to hear you're happy with your experience with us. If we can assist with anything in the future please get in touch, we'd be happy to help.

Posted 3 years ago

“Very helpful delivery driver, great value”

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Posted 3 years ago

We pleased we could help! Thanks for your 5 star review.

Posted 3 years ago

“Sales Customer Service was good and everything arrived fine. We reported a problem with one of the fridges 5 days ago but are still waiting for an engineer to call back. this is only 4 weeks after delivery.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave a review. Our customer service team has corresponded with you regarding your warranty and explained that as you took out a parts only warranty, you do not have engineer cover. This means that you would need to source an engineer, we can recommend some in your area if needed. Once the issue has been diagnosed please get in touch and we'll be happy to arrange for any parts to be dispatched to you. If you have any further questions or need more advice on sourcing your own engineer please get in touch. Best Regards, The FFD Team

Posted 3 years ago

“Wonderful service Delivery guys were helpful”

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Posted 3 years ago

We're happy to help. Thanks for your great 5 star review!

Posted 3 years ago

“Very good price deal and customer service. Still will purchase in the future in this company.”

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Posted 3 years ago

Thank you for your great 5 star review. We're pleased we could help. If you need anything in the future please don't hesitate to get in touch.

Posted 3 years ago

“Great company to deal with”

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Posted 3 years ago

Thanks for your 5 star review. We aim to deliver a great customer experience so we're delighted to hear you are happy with the service you received.

Posted 3 years ago

“Lovely freezer , good quality, arrived on time but arrived with non standard 'euro' plug fitting . Customer services happy to send out an adaptor, as this was not in the packaging, but this took several attempts.”

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Posted 3 years ago

Thank you for taking the time to leave a review. We apologise for the oversight with regards to the power adapter and are pleased we could get this sorted for you.

Posted 3 years ago

“Excellent company to deal with”

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Posted 3 years ago

Thank you for your great 5 star review! If we can help with anything in the future please don't hesitate to get in touch, we'd be happy to help.

Posted 3 years ago

“Prompt, accurate, excellent product.”

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Posted 3 years ago

We aim to please! Thank you for taking the time to leave us a 5 star review.

Posted 3 years ago

“Great freezer excellent service”

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Posted 3 years ago

Thanks for your 5 star review. We're happy to help!

Posted 3 years ago

“Very quick and efficient service from Luke.”

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Posted 3 years ago

Thanks for taking the time to leave us a great 5 star review. We're happy to help. We'll be sure to pass your comments on to Luke.

Posted 3 years ago

“Appears to be a very suitable fridge with a nice look.”

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Posted 4 years ago

“Got there in the end after a few hiccups”

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Posted 4 years ago

Thanks for taking the time to leave feedback and thank you for your 4 stars. We apologise for any issues you experienced - it's been a crazy few months with staff getting used to working remotely however we're pleased we could deliver your order in the end. If you need anything in the future please get in touch, we'd be happy to help.

Posted 4 years ago

“Very helpful and generous with their advice. Freezer arrived on time and securely and safely packaged. Price could not be faulted. Thank you.”

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Posted 4 years ago

We aim to make great customer service a main priority so it's great to hear from happy customers. Thanks for the 5 star review and please get in touch if we can help with anything in the future.

Posted 4 years ago

“Excellent product and very quick delivery. Got me out of a big hole when my previous fridge unexpectedly packed up on me!! Bravo guys, will be back!”

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Posted 4 years ago

We're pleased we could help. Thank you for taking the time to leave a great 5 star review - we love to hear from happy customers. If we can help with anything in the future please don't hesitate to get in touch.

Posted 4 years ago

“Website order delivery and excellent contacts by telephone despite lockdown . Top marks to FFD”

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Posted 4 years ago

We always aim to give our customers the best possible service. Thank you for taking the time to leave us a great 5 star review and if you need anything in the future, whether equipment or advice, please get in touch, we'd love to help.

Posted 4 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,541 reviews