FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.72

4.7 Rating 1,543 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,543 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

FFD Commercial Refrigeration 5 star review on 20th June 2024

Anonymous

FFD Commercial Refrigeration 5 star review on 14th June 2024

Espresso Parkway - Coffee Shop

FFD Commercial Refrigeration 5 star review on 20th December 2023

Carl Massa

FFD Commercial Refrigeration 5 star review on 4th July 2023

The Corner Shop

FFD Commercial Refrigeration 5 star review on 14th June 2023

Anonymous

FFD Commercial Refrigeration 5 star review on 18th March 2023

St.Anne's Community Centre

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought new chiller and within two days it not working and they said its my bad luck now they kicking me like football from one to another don't buy it”

Helpful Report

Posted 5 months ago

Thank you for your feedback. Regarding your issue, we only sell new equipment, not second hand as you suggested to our sales team, and we have explained that unfortunately, problems do occasionally occur, even with new units. We arranged for an engineer to attend site, replacement parts have been delivered and we believe the engineer is due to return to carry out the repair in the next few days. As your equipment has suffered a fault after only a couple of days, there are no charges for repair. The unit is supplied with a 3 year full parts and labour warranty as standard, so if you experience any electro-mechanical problems within this time frame, engineer call outs and replacements parts will all be completely free of charge. As is stated in our terms and conditions, and is industry standard, the manufacturer reserves the right for the opportunity to repair equipment should a fault occur, without firstly offering a replacement. This was explained to you by our team, and when you looked for further verification of your own accord by contacting the manufacturer directly, even though the contract of sale is held with us and we are your point of contact, this was corroborated, before the manufacturer politely referred you back to ourselves. We understand your frustrations when you have purchased a new piece of equipment and there are problems, however the issue is being dealt with swiftly. If you wish to discuss this further, please contact us and we'd be glad to explain our terms and conditions to you in further detail.

Posted 5 months ago

“Company really easy to deal with. Great information on the phone line from the sales team. Easy to use website.”

Helpful Report

Posted 5 months ago

Thank you for your lovely review. Your multideck looks great, it's nice when we get to see equipment in place. We're so pleased we could help and if you need anything in the future, please get in touch, we'd love to hear from you.

Posted 5 months ago

“Overall happy with the service but wasn’t clear that the drinks fridge I ordered the door couldn’t be swapped round to open the other way. Has caused me some issues.”

Helpful Report

Posted 5 months ago

Hi, thanks for your review. Unfortunately we were unaware of this issue until we read your review however we're pleased we could get this sorted for you (and your door swapped round) quickly by sending out a reversal kit. If you have any queries please get in touch and we'll be happy to help and advise.

Posted 4 months ago

“Really was great and comfortable and nice people and nice area 10 of 10 Recommend to everyone Many thanks”

Helpful Report

Posted 5 months ago

“The people at the end of the phone were very helpful . And so were the delivery driver and his mate”

Helpful Report

Posted 5 months ago

Thank you for your lovely feedback. We're happy we could help.

Posted 5 months ago

“Good service”

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Posted 5 months ago

Thanks for your review. We're pleased we could help.

Posted 5 months ago

“I ordered a Prodis fridge from this company. The whole process of ordering was straightforward and easy. I had a query regarding my order and it was dealt with quickly and efficiently by the member of staff. No issues with the delivery process, the delivery driver was great, kindly waited and helped me with the appliance into the building. The fridge was well packaged and had been carefully transported. Product is working well.”

Helpful Report

Posted 5 months ago

Thanks for your great review. We're delighted to hear that you're happy with the service you received and with your product. Get in touch if we can help with anything in the future, we'd love to hear from you.

Posted 5 months ago

“Asking to review my purchase yet still not received my purchase. Had confirmation item in stock and order received 21st May”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We have followed up with the manufacturer regarding your order and have been informed that your unit suffered damage during transit. Rather than send a compromised unit out to you, it was taken back to the depot and a new replacement unit dispatched. This is scheduled for delivery tomorrow. If you have any questions either pre or post delivery please get in touch with the team and we'll be happy to help.

Posted 5 months ago

“First time using FFD and really happy. Great customer service and a speedy delivery. Thank you so much. Bonitas Wholefoods (Suffolk)”

Helpful Report

Posted 5 months ago

Thanks for your great feedback. We're delighted we could help! Please get in touch if you need anything in the future, we'd love to hear from you.

Posted 5 months ago

“ordered 2 same fridges and unfortunately 2 different fridges delivered. Took a long time to sort out.”

Helpful Report

Posted 5 months ago

Thank you for your review. For some inexplicable reason there was an error with the factory code of one of the units you ordered where it had a white door instead of a stainless steel door (a white door isn't an option in the UK so the manufacturer is baffled by how it came to be on your unit). We do apologise for this. We arranged for your unit to be swapped as quickly as possible however we had to rearrange to dates that were suitable for you, so it did take a little longer than usual to get this issue resolved, but I believe this has all been sorted now. Please get in touch with the team if you have any further concerns.

Posted 5 months ago

“Ordered, delivered, nice driver. No issues”

Helpful Report

Posted 6 months ago

Thank you for your 5 star review. We love to hear from happy customers! Please get in touch if we can help with anything in the future.

Posted 6 months ago

“Would not bring fridge inside due to 2 steps on front door.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. As stated on our website and all acknowledgements and sales order emails which you received, commercial deliveries are to kerbside only. Delivery drivers will not bring units into the premises unless an unpack and position service has been paid for. This service is only available where premises have flat level access. This is a standard practice across the industry. FFD Customer Service.

Posted 6 months ago

“Excellent service from FFD Commercial Refrigeration. Communication was very good and the delivery was on time. The fridge was also competitively priced. I would definitely use FFD Commercial Refrigeration again.”

Helpful Report

Posted 6 months ago

Thanks for your great review. We aim to make every aspect of the shopping process as smooth as possible and so we're delighted to hear you're happy with the service you received from FFD. Please get in touch if we can help with anything in the future.

Posted 6 months ago

“MY CUSTOMER WHO HAPPENS TO OWN MY LOCAL PUB WAS IMPRESSED WITH THE GUYS WHO DELIVERED AND FITTED THE 3 BOTTLE COOLERS.GOOD JOB .HAPPY CUSTOMER”

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Posted 6 months ago

Thanks for your 5 star review. We love to hear from happy customers and if you or your customer need anything in the future, we'd be happy to help.

Posted 6 months ago

“Best pricing I could find online for goods and exceptionallly low delivery charge.. Carol Cooper, in customer services was a pleasure to deal with. I would definitely recommend FFD for refrigeration appliances.”

Helpful Report

Posted 6 months ago

Thank you for your great review! It's always a pleasure to help and we'd love to hear from you if you need any further refrigeration. We'll be sure to pass your kind words on to Carol.

Posted 6 months ago

“First class service and advice. Quick delivery, and everything went smoothly. Thankyou”

Helpful Report

Posted 6 months ago

Thanks for taking the time to leave a review, we always appreciate feedback. If we can help with anything in the future, please let us know, we'd love to hear from you.

Posted 6 months ago

“Fantastic service”

Helpful Report

Posted 6 months ago

Thank you for your great feedback. We love to hear from happy customers!

Posted 6 months ago

“Ordered an ice crusher delivery on time and well packaged, will use company again”

Helpful Report

Posted 6 months ago

Thanks for your review. We're delighted we could help and would love to hear from you in the future.

Posted 6 months ago

“Fast next day delivery, made aware that for home use this is louder than an average fridge, great addition to our new kitchen island.”

Helpful Report

Posted 6 months ago

Thanks for taking the time to leave a great review, we appreciate all feedback. We're pleased to hear you're happy with your product and your experience using FFD.

Posted 6 months ago

“Efficient ordering process. Flexible delivery booking, friendly and helpful driver as well as a working fridge! What’s not to like?!”

Helpful Report

Posted 6 months ago

Thank you so much for your glowing review, we really appreciate all feedback. If we can help with anything in the future, we'd love to hear from you.

Posted 6 months ago

FFD Commercial Refrigeration is rated 4.7 based on 1,543 reviews