FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.73

4.7 Rating 1,553 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,553 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

FFD Commercial Refrigeration 5 star review on 20th June 2024

Anonymous

FFD Commercial Refrigeration 5 star review on 14th June 2024

Espresso Parkway - Coffee Shop

FFD Commercial Refrigeration 5 star review on 20th December 2023

Carl Massa

FFD Commercial Refrigeration 5 star review on 4th July 2023

The Corner Shop

FFD Commercial Refrigeration 5 star review on 14th June 2023

Anonymous

FFD Commercial Refrigeration 5 star review on 18th March 2023

St.Anne's Community Centre

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, great product, delivery arrived on time, will definitely be using you guys again in the future”

Helpful Report

Posted 5 months ago

Thank you for taking the time to let us know about your experience with FFD (and for the 5 stars!). We're delighted we could help and would be happy to help with your next purchase. We look forward to hearing from you.

Posted 5 months ago

“Easy checkout and speedy delivery to the Isle of Wight.”

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Posted 5 months ago

Thank you for your great review. It was our pleasure to help!

Posted 5 months ago

“Great service and quick response”

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Posted 5 months ago

Thank you for your 5 star review. We're pleased we could help!

Posted 5 months ago

“Item as described. Delivered at date and time specified by a very helpful delivery company”

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Posted 5 months ago

Thank you for taking the time to leave a review. If you have any questions about your equipment or need anything in the future, we'd be happy to help.

Posted 5 months ago

“Excellent company to deal with. My usual supplier let me down so after a web search I came across FFD and the reviews were so good I decided to order. I wasn't disappointed and the communication around my delivery was seamless. Would highly recommend and definitely use again. Delighted with my new ice cream cabinet and far nicer than the one I was previously going to order and at a reasonable price too.”

Helpful Report

Posted 5 months ago

Thank you so much for your lovely review. We try to make every customers buying process a less stressful experience and so we're happy to hear that we helped. If you need anything in the future, we'd love to hear from you.

Posted 5 months ago

“THE SALES OFFICE WAS VERY HELPUL WITH ALL MY PRESALE QUESTIONS.”

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Posted 5 months ago

Thanks for taking the time to leave feedback. We're pleased we could help you find the best equipment for your business. If you need any further help or advice, please get in touch and we'll do our best to help.

Posted 5 months ago

“Excellent thanks”

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Posted 5 months ago

Thank you for your 5 stars, we appreciate all feedback from our customers. We're happy we could help!

Posted 5 months ago

“Good products and really super-fast delivery. I have placed an order around 2PM and received 9am next day! It is much fast than Royal mail!!”

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Posted 6 months ago

Thanks for your 5 star review! We pleased we could help.

Posted 6 months ago

“Very competitive prices, customer service was very good too! Opt for payments as it suited our business perfectly. Easily recommend to anyone looking for similar appliances with affordable prices and swift delivery! Very happy customer….”

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Posted 6 months ago

Thank you for your lovely review. We love to hear from happy customers and also to actually see the end result of the equipment in use. Please get in touch with the team if we can help with anything in the future.

Posted 6 months ago

“Great service arrived the day you said it would and the driver was friendly and polite and the fridge is good quality 👍”

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Posted 6 months ago

Thank you for your great 5 star review. We're pleased we could help and that you're happy with your order. If you need anything in the future, please get in touch, we'd love to hear from you.

Posted 6 months ago

“I bought new chiller and within two days it not working and they said its my bad luck now they kicking me like football from one to another don't buy it”

Helpful Report

Posted 6 months ago

Thank you for your feedback. Regarding your issue, we only sell new equipment, not second hand as you suggested to our sales team, and we have explained that unfortunately, problems do occasionally occur, even with new units. We arranged for an engineer to attend site, replacement parts have been delivered and we believe the engineer is due to return to carry out the repair in the next few days. As your equipment has suffered a fault after only a couple of days, there are no charges for repair. The unit is supplied with a 3 year full parts and labour warranty as standard, so if you experience any electro-mechanical problems within this time frame, engineer call outs and replacements parts will all be completely free of charge. As is stated in our terms and conditions, and is industry standard, the manufacturer reserves the right for the opportunity to repair equipment should a fault occur, without firstly offering a replacement. This was explained to you by our team, and when you looked for further verification of your own accord by contacting the manufacturer directly, even though the contract of sale is held with us and we are your point of contact, this was corroborated, before the manufacturer politely referred you back to ourselves. We understand your frustrations when you have purchased a new piece of equipment and there are problems, however the issue is being dealt with swiftly. If you wish to discuss this further, please contact us and we'd be glad to explain our terms and conditions to you in further detail.

Posted 6 months ago

“Company really easy to deal with. Great information on the phone line from the sales team. Easy to use website.”

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Posted 6 months ago

Thank you for your lovely review. Your multideck looks great, it's nice when we get to see equipment in place. We're so pleased we could help and if you need anything in the future, please get in touch, we'd love to hear from you.

Posted 6 months ago

“Overall happy with the service but wasn’t clear that the drinks fridge I ordered the door couldn’t be swapped round to open the other way. Has caused me some issues.”

Helpful Report

Posted 6 months ago

Hi, thanks for your review. Unfortunately we were unaware of this issue until we read your review however we're pleased we could get this sorted for you (and your door swapped round) quickly by sending out a reversal kit. If you have any queries please get in touch and we'll be happy to help and advise.

Posted 5 months ago

“Really was great and comfortable and nice people and nice area 10 of 10 Recommend to everyone Many thanks”

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Posted 6 months ago

“The people at the end of the phone were very helpful . And so were the delivery driver and his mate”

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Posted 6 months ago

Thank you for your lovely feedback. We're happy we could help.

Posted 6 months ago

“Good service”

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Posted 6 months ago

Thanks for your review. We're pleased we could help.

Posted 6 months ago

“I ordered a Prodis fridge from this company. The whole process of ordering was straightforward and easy. I had a query regarding my order and it was dealt with quickly and efficiently by the member of staff. No issues with the delivery process, the delivery driver was great, kindly waited and helped me with the appliance into the building. The fridge was well packaged and had been carefully transported. Product is working well.”

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Posted 6 months ago

Thanks for your great review. We're delighted to hear that you're happy with the service you received and with your product. Get in touch if we can help with anything in the future, we'd love to hear from you.

Posted 6 months ago

“Asking to review my purchase yet still not received my purchase. Had confirmation item in stock and order received 21st May”

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Posted 6 months ago

Thank you for your feedback. We have followed up with the manufacturer regarding your order and have been informed that your unit suffered damage during transit. Rather than send a compromised unit out to you, it was taken back to the depot and a new replacement unit dispatched. This is scheduled for delivery tomorrow. If you have any questions either pre or post delivery please get in touch with the team and we'll be happy to help.

Posted 6 months ago

“First time using FFD and really happy. Great customer service and a speedy delivery. Thank you so much. Bonitas Wholefoods (Suffolk)”

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Posted 6 months ago

Thanks for your great feedback. We're delighted we could help! Please get in touch if you need anything in the future, we'd love to hear from you.

Posted 6 months ago

“ordered 2 same fridges and unfortunately 2 different fridges delivered. Took a long time to sort out.”

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Posted 6 months ago

Thank you for your review. For some inexplicable reason there was an error with the factory code of one of the units you ordered where it had a white door instead of a stainless steel door (a white door isn't an option in the UK so the manufacturer is baffled by how it came to be on your unit). We do apologise for this. We arranged for your unit to be swapped as quickly as possible however we had to rearrange to dates that were suitable for you, so it did take a little longer than usual to get this issue resolved, but I believe this has all been sorted now. Please get in touch with the team if you have any further concerns.

Posted 6 months ago

FFD Commercial Refrigeration is rated 4.7 based on 1,553 reviews