FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, Unit B2 The Rise, Moat Way Industrial Estate,, Barwell
Rating: 4.72

4.7 Rating 1,541 Reviews

97 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,541 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 30th October 2024

Alex Manweiler

FFD Commercial Refrigeration 5 star review on 20th June 2024

Anonymous

FFD Commercial Refrigeration 5 star review on 14th June 2024

Espresso Parkway - Coffee Shop

FFD Commercial Refrigeration 5 star review on 20th December 2023

Carl Massa

FFD Commercial Refrigeration 5 star review on 4th July 2023

The Corner Shop

FFD Commercial Refrigeration 5 star review on 14th June 2023

Anonymous

FFD Commercial Refrigeration 5 star review on 18th March 2023

St.Anne's Community Centre

Anonymous

Anonymous // 01/01/2019

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“Very helpful staff. The freezer arrived on time and in good condition.”

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Posted 1 year ago

Thank you for your 5 star review. We always place a high premium on quality customer service and we're delighted to hear that you're happy with your experience with FFD.

Posted 1 year ago

“good service and good prices”

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Posted 1 year ago

Thank you for your great feedback. We're pleased you're happy with your experience with FFD. If you need anything in the future, please get in touch and we'd be happy to help.

Posted 1 year ago

“Excellent service. Product arrived quickly, great communication and a great quality product.”

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Posted 1 year ago

Thank you for your kind feedback and your 5 star review. We're delighted that you're happy with the product you ordered and the service you received. If we can help with anything in the future we'd love to hear from you!

Posted 1 year ago

“Delivered the fridge exactly when I asked for it to be delivered.”

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Posted 1 year ago

Thanks for your 5 star review James. We're pleased we could help and we'd would love to hear from you if you need anything in the future.

Posted 1 year ago

“Brilliant, fast and great product.”

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Posted 1 year ago

Thank you for taking the time to leave a great 5 star review, we love to hear from happy customers!

Posted 1 year ago

“Just excellent service”

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Posted 1 year ago

Thank you for your kind words and 5 stars. We're happy we could help and would love to hear from you if we can be of service in the future.

Posted 1 year ago

“Lovely lads delivered on time and could not be more helpful.”

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Posted 1 year ago

Thank you for your 5 star review Helen. We're delighted that you're happy with your experience shopping with FFD and we'd love to hear from you if we can help with anything in the future.

Posted 1 year ago

“Nice fridge and delivering people placed it inside the shop”

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Posted 1 year ago

Thanks for your great 5 star feedback. We love to hear from satisfied customers!

Posted 1 year ago

“great quick service”

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Posted 1 year ago

“Excellent service fast delivery fantastic bottle cooler”

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Posted 1 year ago

Thank you so much, Stuart, for your 5-star rating of FFD Commercial Refrigeration! We are delighted to hear that you are pleased with the excellent service you received when buying your bottle cooler from us. If you need anything in the future, please get in touch and we'd be happy to help.

Posted 1 year ago

“Great customer service, easy to use website, prompt delivery. Kept in the loop the whole time.”

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Posted 1 year ago

Thank you so much for your 5-star rating of FFD Commercial Refrigeration, Andrew! We really appreciate your kind words about our customer service and your experience shopping with us. We're so pleased that we could meet your needs.

Posted 1 year ago

“It took quite a while to sort the lease for the equipment I had to do quite a bit of back and forth. I accidentally ordered the wrong wattage fryer so I notified FFD in less than 24 hours to see if I could exchange it as it hadn’t been used or even opened. I was charged £240 to exchange it for a cheaper fryer and also had to return it and pick up the new one. If I would of realised that policy i probably wouldn’t have used the as I have had similar happen with other companies and they exchanged or refunded no problem.”

Helpful Report

Posted 1 year ago

Thank you for taking time to leave your feedback. It is unfortunate that you ordered the wrong unit and that a restocking charge of £231.38 was applicable as per our terms and conditions. Restocking charges on all larger pieces of equipment are standard across all B-to-B sales in the commercial sector (with the occasional exception of a suppliers own-brand range of equipment and when smaller items e.g. utensils etc. are ordered). You were offered a delivery option for the new unit however you chose to go to the manufacturer to return the wrong piece of equipment and pick up your new order to reduce costs. We do make all information regarding a unit, including dimensions and power etc. as clear as possible on our product pages and with our helpful buying guides and Truth About... blog posts, so that mis-ordering doesn't happen. We'd love the opportunity to help with any future requirements and our team are always happy to go through any orders prior to purchase to ensure that it is suitable and meets your needs. The FFD Team

Posted 1 year ago

“Excellent from ordering to delivery. Laura was extremely helpful and the delivery drivers were great. Thank you for making it so easy, we can hopefully get our pantry open very soon.”

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Posted 1 year ago

Thank you so much for your kind words and your 5 star rating! We are so glad to have been able to make the process of ordering and delivery as easy as possible for you. We're looking forward to seeing your pantry open soon!

Posted 1 year ago

“Great service and quick I use first time Customer service was very helpful and put my order next day delivery 🙏”

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Posted 1 year ago

Thanks for your review. We always aim to deliver exceptional customer service and a great experience for every one of our customers. We're delighted to hear you're happy with your experience with FFD and would love to help if you have any further requirements in the future.

Posted 1 year ago

“Great value for money and product. Kept up to date with delivery information. Will use again.”

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Posted 1 year ago

Thanks for your lovely review and your 5 stars. We're delighted we could help and would love to hear from you in the future!

Posted 1 year ago

“ok up until the point that we had an issue - then absolutely terrible”

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Posted 1 year ago

Thank you for taking the time to leave a review. We have looked into your case and can see that an online order was placed with no interaction or assistance from our team. Unfortunately, you had ordered the wrong unit, a fridge instead of a freezer...frustrating but this does happen sometimes. When you contacted us, you informed our team that you had removed all packaging and protective film and had, in fact, used the equipment. As the item could not be resold as new, it would have to go into the graded section. Charges for returning your wrong order were set according to our terms and conditions. Our sales team did try to suggest an alternative course of action that would have potentially seen you recoup more of the costs however, as yet, we haven't heard anything from you regarding how you wish to proceed. We understand it's frustrating when a genuine mistake has been made however charges are set out in our terms and conditions and we are unable to waive the return costs. If you would like to discuss this further, please get in touch and we'll happily talk through the available courses of action.

Posted 1 year ago

“RELIBAL SERVESE”

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Posted 1 year ago

Thanks for your 5 star review Hayat. We're pleased we could help!

Posted 1 year ago

“Excellent service and great customer service”

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Posted 1 year ago

We appreciate you taking time to leave us a great 5 star review! We're happy we could be of service and would love to hear from you in the future if we can help with anything else.

Posted 1 year ago

“Excellent service, really good company to deal with.”

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Posted 1 year ago

Thank you for taking the time to leave a review. We pride ourselves on quality customer service and so we're delighted to hear that you had a great experience with FFD! If you need any help in the future, please get in touch, we'd love to help.

Posted 1 year ago

“Actually found this company because another had let us down. Gave me the right item when they said they would without fuss. I will be using them again.”

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Posted 1 year ago

Hi Cameron, thank you for your great 5 star review. We're pleased that you're happy with your experience with FFD. We'd love to hear from you if we can help with anything in the future!

Posted 1 year ago

FFD Commercial Refrigeration is rated 4.7 based on 1,541 reviews