French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,234 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,234 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, great choice of products. Speedy delivery.”

Helpful Report

Posted 2 days ago

“I love it, thank you for bringing french food in UK. Only one thing, one item was missing on my last order. But no worrries I will still order from you. If you can maybe do more food for bbq like mexican porc, brochette, more merguez.... that would be nice.”

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Posted 5 days ago

“Three bags of Carambars for £20 delivered, used to get them at school for doing well at French. Wish they had the 'elastique' ones but such is life.”

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Posted 3 weeks ago

Merci pour votre super avis! We're thrilled to hear you enjoyed the Carambars and that they brought back fond memories from school. We appreciate your suggestion about the 'elastique' ones—it's always nice to hear what our customers are looking for, we'll check to see if we can get them.

Posted 3 weeks ago

“I am about to try the Toulouse sausages I bought from you and which arrived 4 days before their use by date. I portioned up and froze them all. If buying from you in the future, I'd welcome a longer use by date. Once tasted I can write again. I am cooking some up tomorrow to have with an onion gravy and mashed potato.”

Helpful Report

Posted 3 weeks ago

Merci beaucoup for your thoughtful review! We're excited to hear you're trying our Toulouse sausages and that you found a way to store them. Your feedback on the use by date is appreciated, and we will certainly take it into consideration for the future. Enjoy your meal tomorrow with the onion gravy and mashed potatoes—we hope it's delicious! We look forward to hearing your thoughts after you taste them!

Posted 3 weeks ago

“After short delay goods arrived in good condition thank you”

Helpful Report

Posted 1 month ago

“Excellent produce deliverd on time. Sadly, too much plastic/polystryene packaging.”

Helpful Report

Posted 1 month ago

Merci beaucoup for your review! We're delighted to hear that you found our products to be excellent and that they arrived on time. We appreciate your feedback regarding the packaging, please do note that the flo pak green loose fill is degradable and can be recycled at supermarket points. We do also use recycled cardboard boxes. For smaller orders we are now using paper loosefill. We can't do this for order with fresh or glass items though for package survive-ability reasons.

Posted 1 month ago

“Product as described. Delivery in reasonable time. Seems to have been packed in previously used materials, which I think is good. Would have preferred the minimum order to be lower. Thanks!”

Helpful Report

Posted 1 month ago

Merci beaucoup for your thoughtful review! We're pleased to hear that you found the product as described and that our delivery met your expectations. We always aim to be environmentally conscious, so we appreciate your positive note on our packaging choices. Your feedback on the minimum order is noted, and it’s something we will definitely consider for the future. Thank you for your support, and we look forward to serving you again!

Posted 1 month ago

“I haven't tried them yet but I will say that the use by date was the day following after I received them. Very short dates on both packs. Thank you. I've had to freeze them.”

Helpful Report

Posted 1 month ago

Merci beaucoup for your review! We appreciate your feedback regarding the use by date. We understand how important it is to have products that you can enjoy without rushing. Freezing them is a great option! If you have any further concerns, feel free to reach out to us. We hope you enjoy your items soon!

Posted 1 month ago

“As a long term customer I am generally satisfied buying products from French click, however I am disappointed about the expiring date on products ( biscuits) When buying more than a dozen of biscuits it is to last long. You should not expect us to finish it within a few days. My delivery was on the 16 /01/25 but the expiry date is the 31/01/25 which too short to consume. So for me it will make more sense to give a customer products with a longer expiring date if they buy a lot of products of the same category. And those who buy a few products ( cake , biscuits) with a shorter expiry date.”

Helpful Report

Posted 1 month ago

Merci beaucoup for your thoughtful review! We truly appreciate your long-term support and are glad to hear that you generally enjoy our products. Very sorry about the short dated item, please contact customerservice@frenchclick.com with your order number as the subject. We'll be able to sort out a replacement, credit or refund for you for the items with a short date.

Posted 1 month ago

“Very happy with the product. A complication with the carriers over delivery caused delay but was quickly resolved and the product was still in good condition.”

Helpful Report

Posted 1 month ago

Merci beaucoup for your kind review! We’re delighted to hear that you’re very happy with the product. We understand that delivery complications can be frustrating, but we’re glad it was resolved quickly and that your item arrived in good condition. Your satisfaction is important to us, and we look forward to serving you again in the future!

Posted 1 month ago

“Whilst the replaced product was received as per schedule and delivered by DPD they share one thing in common, a lack of communication. In DPD"S case an absolutely lack of anything remotely verging on customer care..”

Helpful Report

Posted 1 month ago

Thank you for your constructive feedback and 4-star review. We’re glad to hear that your replacement arrived on schedule. We understand the importance of communication and are sorry to hear that both we and DPD fell short in this regard. Your comments are invaluable, and we’ll work on improving our communication to enhance your experience in the future. We appreciate your support and hope to serve you better next time!

Posted 1 month ago

“I was very pleased to find my favourite french stock cubes available in the UK. A little on the pricey side but worth it for the convenience.”

Helpful Report

Posted 1 month ago

Thank you for your kind review! We're so glad to hear you found your favorite French stock cubes with us. We understand that they can be a bit of an investment, but we're happy that you feel the convenience is worth it. We appreciate your support and hope to serve you again soon!

Posted 1 month ago

“I sent some items as a birthday present for my daughter's partner, just before Christmas. They arrived when expected and communication about that was good. It was just a shame that hampers or gift wrapping isn't available, but my daughter did a great job.”

Helpful Report

Posted 2 months ago

Thank you for the great review! We're glad to hear that your items arrived on time and that our communication met your expectations. We appreciate your feedback about gift wrapping, and we’ll certainly take it into consideration for the future. It's wonderful to know your daughter made the present special! We look forward to serving you again soon!

Posted 1 month ago

“We ordered some French “treats” as a New Year’s surprise to my wife. There was a delay in delivery due to a supply issue, but the team at French Click kept me informed at every step. Will use again”

Helpful Report

Posted 2 months ago

Thank you for your kind review! We truly appreciate your understanding regarding the delivery delay and are glad to hear our team kept you informed throughout the process. We're delighted that your New Year's surprise for your wife was well-received, and we look forward to serving you again!

Posted 2 months ago

“Very good purchase N prompt delivery as stated”

Helpful Report

Posted 2 months ago

Thank you for your review and great rating! We're pleased to hear you found the purchase satisfactory and that the delivery was prompt as promised. Your feedback is appreciated!

Posted 2 months ago

“I was happy with the products quality. The company offers a large range of products, which is very convenient. The delivery is fast and well organised. However there was 2 mistakes upon delivery: I was missing one tin and the got my cheese mixed. The only bad side was that it was impossible to speak with anyone, I rang the 2 phone number a number of times with no success! Finally I had to send an email and they got back to me within 48h. I got the missing items one week later. I understand that it was Christmas time and probably a very busy period for them but I find that the client's relations service is poor: no email of order's confirmation, no details if there is refund and no answer to the phone... Otherwise, products are good, it's pricey but correct.”

Helpful Report

Posted 2 months ago

Thank you for your honest review! We're glad to hear you were happy with the quality of our products and that you found our range convenient. We apologize for the delivery mistakes you experienced and the difficulties in reaching our customer service during the busy season. Your feedback on the customer relations aspect is valuable, and we will work on improving communication and support. We appreciate your understanding and thank you for your support!

Posted 2 months ago

“A bit pricey when you know the prices in France but worth it. Fast delivery and good quality of the fresh products”

Helpful Report

Posted 2 months ago

Thank you for your thoughtful review and 4-star rating! We appreciate your understanding of the pricing and are thrilled to hear you found the delivery fast and the quality of our fresh products to your liking. Your satisfaction means a lot to us!

Posted 2 months ago

“Wonderful range of foods, received on the date given, only one item not available and I was correctly invoiced. The box had split en route and a chill pack had split making it a bit messy in the box but nothing was spoiled. I think the carrier had retaped it. The weight of the goods needed a stronger box I think.”

Helpful Report

Posted 2 months ago

Thanks for the feedback and 4 star rating. We're happy you got your order and it was corrected ok. We'll investigate the packing issue with the warehouse and delivery company to try and improve so it doesn't happen again.

Posted 2 months ago

“The parcel was delivered quickly and I was told when it had been shipped and when it was likely to arrive. The box was a bit small for the jar I ordered, but it was still sealed and it still worked!”

Helpful Report

Posted 2 months ago

Thank you for your review and 4 star rating! We're glad to hear your parcel arrived quickly and that you were kept updated. We appreciate your understanding about the packaging size, and we're happy it still met your needs!

Posted 2 months ago

“Great products! The only issue was that only 3 out of 4 selected items arrived. The shipping sheet showed that one of the items was not picked. Would have been good for someone to let me know ahead of time along with a refund notification .”

Helpful Report

Posted 2 months ago

Thank you for your review and your 4-star rating! We're glad you loved our products. We apologize for the oversight with your order and understand how important communication is in these cases. We'll make sure to improve in this area. Your feedback is invaluable to us!

Posted 2 months ago

French Click is rated 4.7 based on 10,234 reviews