French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,234 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,234 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible communication, some items weren't in stock, didn't answer my questions, wanted to deliver the following week but would have missed the party I needed the items for. Suddenly items were available.”

Helpful Report

Posted 2 months ago

Very sorry about this, we'll investigate this asap with customer service to see what's happened. It does look like the order was finally delivered ok on Saturday.

Posted 2 months ago

“It could be a great shop and it use to be, but my 2 last deliveries have been subpar, the lack of communication to the customers, the phone who is just here to ring endlessly, missing product in the order, I emailed but I doubt I will get any answers, changing the time slot without checking with the client and so on. I gave them a last chance this year and I think I will try another shop next time”

Helpful Report

Posted 2 months ago

Very sorry about this, you should be getting emails for the deliveries in London now with a timeslot. Customer service is very, very busy at the moment due to the extra volume of orders which is why not all calls are answered. You should always get an email reply within 24 business hours.

Posted 2 months ago

“We lived in France for 17 years and this is the reason we like to purchase food items that are hard to find in England. We have always been very happy with you products but find issue with this last delivery. The Toulouse sausages were inedible having skins like leather and little garlic . Overall the sausages had little flavour and were binned. The other products were fine. Michael ffinch Mitchell”

Helpful Report

Posted 3 months ago

Thanks for the feedback and sorry the Toulouse sausages were not good, please email sales@frenchclick.com with your order number as the subject and they will investigate and sort this.

Posted 3 months ago

“My hopes of finding my favourite product in the UK were completely dashed when they sent me a box of 6 bottles of a different brand than I had ordered and I only realised it when I unpacked them. Efficient and friendly customer service but still a very disappointing experience. I will not use them again. Bad mistake. Don't advertise a product on your website if it is out of stock and even worse, don't just send out second best. Just not good enough.”

Helpful Report

Posted 4 months ago

Very sorry about this, you should have been informed before the change of brand from Cristal Liminana to Pacific was done and the order was shipped. It seems there is a problem with the stock of the item you wanted at the moment and we're investigating with the supplier when more is coming in to stock.

Posted 4 months ago

“Very disappointing, ordered special ingredients for a diner party only to be told on the day, that these items were not available.”

Helpful Report

Posted 4 months ago

Very sorry about this, unfortunately sometimes there can occasionally be issues with these items due to the nature of these fresh products and the complicated supply chains coming from the EU in this new era. We are working very hard to make sure we have everything as we should do on the correct day.

Posted 4 months ago

“Not great as we ordered yogurts and they weren’t chilled upon arrival.”

Helpful Report

Posted 6 months ago

Very sorry about this, please can you send photos of the packaging you received to sales@frenchclick.com, we'll need to investigate this with the warehouse and we'll be able to refund or resend the items for you.

Posted 6 months ago

“Main part of the order wasn't sent.”

Helpful Report

Posted 7 months ago

Very sorry about this, there can sometimes be the occasional delay with the poulet de bresse due to the supply chain and customs from France for this kind of item. Please contact customerservice@frenchclick.com if you haven't already and we'll be able to sort this out for you.

Posted 7 months ago

“Cela fait 3 fois que je commande, les deux premières commandes ont eu des problèmes de produits (manquant ou erreur). La dernière commande devait arriver aujourd’hui, mais n’a seulement était envoyée qu’aujourd’hui. Aucun email pour prévenir. J’espère qu’au moins la commande est correcte cette fois ci. Sinon les produits sont bons 🥰.”

Helpful Report

Posted 9 months ago

Chère Siobhane25,Nous tenons à vous remercier sincèrement d'avoir pris le temps de partager votre expérience avec French Click. Votre précieux commentaire compte énormément pour nous. Nous comprenons totalement votre déception quant aux problèmes rencontrés lors de vos deux premières commandes, avec des produits manquants ou des erreurs. Nous sommes également désolés que votre dernière commande n'ait été envoyée qu'aujourd'hui, sans aucun email préalable pour vous en informer. Nous comprenons à quel point cela peut être frustrant.

Posted 9 months ago

“Fresh bread arrived a week late”

Helpful Report

Posted 1 year ago

Very sorry about this, please contact customerservice@frenchclick.com with your order number as the subject and we'll sort this for you with a refund of the item or a redelivery.

Posted 1 year ago

“Good quick delivery and price. HOWEVER I was shocked and dismayed to see the packaging was a big box full of polystyrene packing chips, even though the box itself proudly stated that it was recycled and recycleable. I didnt know this awful stuff was used any more as biodegradable products or cardboard strips are so much more environmentally friendly and widely used.”

Helpful Report

Posted 1 year ago

Very sorry about this, we are starting to use paper loose fill and for an order like yours without fresh or glass items that is what should be used. Please do also note that the flo pak green loose fill is degradable and can be recycled at supermarket recycling stations. More info on it can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 1 year ago

“Not happy with the delivery service which I have received. I have selected a specific time slot for a reason, i got delivered 2 hours dust the end of it. Additionally, customer service doesn't answer the phone. And I was not made aware of the products were which not available anymore.”

Helpful Report

Posted 1 year ago

Very sorry about this, the phone should be answered. Unfortunately when you ordered we still had someone in customer service on holiday. I can see one item was missing from your order, we do try our best to make sure all orders are complete. You can find out if anything is missing from the final version of the order in your order history in the your account section of the website, the night before delivery.

Posted 1 year ago

“I ordered a galette des rois as I was promised a date of delivery before the epithany,, I placed the order and it arrived 4 days after the delivery date and the product was 2 days away from freshness expiry date!!!! So very disappointed”

Helpful Report

Posted 1 year ago

Very sorry to hear this. I can see you were delivered on 04/01 and there should have been plenty of stock with at least a two week best date available then. Please email a photo of what your received to customerservice@frenchclick.com and we'll refund them for you.

Posted 1 year ago

“I have place on order on 10/01/24 that was meant to be delivered on 12/01/24. As of now I still haven’t reveived my order, Ive also emailed the customer service twice and still didn’t get any reply.. My experience is quite disppointing so far and I hope this will get resolved soon enough!”

Helpful Report

Posted 1 year ago

Very sorry about this, please make sure you're sending to customerservice@frenchclick.com and sales@frenchclick.com. This should have been shipped, we'll investigate and get back to you asap.

Posted 1 year ago

“Exorbitant cost of delivery to addresses North of the Border. Only make an order now when I have no choice.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, unfortunately we are charged a surplus by all 3 of the delivery companies we use for some postcodes in the highlands and islands area and we pass it on. If you are signed up for emails, we do discounts from time to time which may help reduce the total cost.

Posted 1 year ago

“the order came 2 hours early, when i ordered a 12.00 slot to make sure i was here. 1/3 of the order was unavailable, and 1 item only had 3 days shelf life. overall not impressed. have been using another company since”

Helpful Report

Posted 1 year ago

Very sorry about this, this time of year it is very busy which unfortunately can lead to modifications to the routes and occasional missing items. We are working very hard so all deliveries are on time in the correct slot and with all products. If you're ordering again, please contact customerservice@frenchclick.com and we can offer free delivery.

Posted 1 year ago

“I received my order from French Click, with only seven days before the the use by date on 6 out of 7 soft cheeses. The other had 4 weeks. They don't answer the phone or respond to emails and messages. Shockingly bad service.”

Helpful Report

Posted 1 year ago

Very sorry about this, customer service should have been in touch about this. We're just very busy due to Christmas orders.

Posted 1 year ago

“Order arrived on time, but disappointed to see that 2 of the 3 packets of Bearnaise sauce were out of date, past the sell-by date prior to despatch. My Email to customer service did not receive a reply and when you try to call the phone cuts out after a few rings.”

Helpful Report

Posted 1 year ago

Very sorry about this, please email customerservice@frenchclick.com with your order number as the subject or reply to your receipt email which will come from sales@frenchclick.com and we'll sort this for you. Please include a picture of the expiry dates and we'll be able to refund the items or resend them to you, we'll also need to investigate with our supplier as this is likely a rotation issue with the stock.

Posted 1 year ago

“Date of expiration is very soon, courier inadequate- compromised temperature controlled packaging, miscommunicated delivery”

Helpful Report

Posted 1 year ago

“Good selection of products. However, the database is not updated with stocks. The two tins of duck confit I ordered because they were seen as available on the day (and in fact several days later) were not available. Had I known that I would probably not have ordered anything. A Similar thing happened with a previous order. This is just not professional.”

Helpful Report

Posted 1 year ago

Very sorry about this, we should have had the item in stock, it just needed to be moved from the FR warehouse to the UK one for shipping.

Posted 1 year ago

“I couldn’t get the registration form to work and could not otherwise work out how to order items . Not sure if the Company distributes products outside the London area and what the costs would be if they did . Given up now”

Helpful Report

Posted 1 year ago

Sorry to hear this, you can register from here: https://www.frenchclick.co.uk/createaccount.aspx?checkout=False Usually it should work ok.

Posted 1 year ago

French Click is rated 4.7 based on 10,234 reviews