French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,234 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,234 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered to the wrong person. I have wasted money on this company and customer service don’t offer to fix the problem”

Helpful Report

Posted 3 weeks ago

We truly apologise for the inconvenience you've faced with your delivery, we have checked the order and it was delivered to the address that was on the order when it was placed. We tried to resolve it by offering free delivery if you wish to order again.

Posted 3 weeks ago

“Incompetent delivery service. Ignored instructions to leave in safe place if not in. Placed in DPD drop off. QR code doesn't open door. Unable to speak to anyone in French Click or DPD. E-mails ignored. Considering closing my account.”

Helpful Report

Posted 3 weeks ago

We sincerely apologise for the frustration you've experienced with the delivery service. Your feedback is important to us, and we understand how disappointing this situation is. We're currently looking into this issue with DPD to see why they didn't follow the delivery instructions and took it to the parcel shop instead.

Posted 3 weeks ago

“Horrendous service twice now, and last order never arrived.”

Helpful Report

Posted 2 months ago

Very sorry about this, it looks like the order was shipped with DPD but has been damaged in transit. Customer service should be in touch about this to get it refunded or replaced if they haven't already.

Posted 2 months ago

“Submitted an order on 12/05/2024 for $200 - have never received the shipment and still trying to reach the company. Was wondering if this is even a real company. Very disappointed since this was a Christmas gift to my French husband. 5 days after Christmas and nothing :(”

Helpful Report

Posted 2 months ago

Very sorry about this, this order contains items that we can't ship to the USA because of customs restrictions. You should have an email to the one you registered with about this.

Posted 2 months ago

“Still awaiting delivery!!!!”

Helpful Report

Posted 2 months ago

Very sorry about the delay in the order, it has been shipped and it's out for delivery today. You should receive updates from DPD local with the delivery time window.

Posted 2 months ago

“I am still waiting for the delivery of my order after 4 days with no update from French Click. My email to enquire about this delay has been left unanswered but I have received an invitation to review .”

Helpful Report

Posted 2 months ago

Very sorry about this, it should have been shipped to Jersey last week. Customer service will investigate and get back to ASAP with what's going on with it.

Posted 2 months ago

“Delivered wrong, address no response by phones of which I’ve tried 40 times and no response from over 5 emails. Incredibly poor customer service and very frustrating.”

Helpful Report

Posted 3 months ago

Very sorry about this, customer service is very busy at the moment due to the Christmas volume of orders. They'll get back to you asap and emails should be answered within 24 business hours.

Posted 3 months ago

“My order failed to turn up, can get no response from either of the phone numbers and no reply to my email querying this. Unacceptably poor service.”

Helpful Report

Posted 3 months ago

Very sorry about this, customer service will check what's happened to it and get back to you asap.

Posted 3 months ago

“I entered the correct address but they snet i to the wrong one and they won't refund the postage. Very poor.”

Helpful Report

Posted 3 months ago

Sorry about this, it looks like this order was sent to the delivery address placed on the order. Please check your receipt email which will have the delivery address on the order at the time it was placed.

Posted 3 months ago

“I ordered 12 odd bottles of mineral water and because they apparently were over weight ( not my fault ) I was e mailed to ask if I would pay more I replied saying yes of course But please let me know how you want me to pay because there’s no facility on your website to do that when you order the goods you click on the goods and it put them in the basket and for six odd pounds that they’re asking for for this extra top up, I’ve no way of paying it. I’ve emailed them three times Benedict Emailed me to notify me that this requirement of payment was needed and I emailed back three times and said please tell me how I’m supposed to I still haven’t had the water they took an order from me for £148 and if I don’t get something back in the next two days I shall make a formal complaint. Ask my money back and never order from them again. Absolutely ridiculous.”

Helpful Report

Posted 4 months ago

Very sorry about this, not sure what's happened here but this order should just be sent out and we'll get the warehouse to do that asap.

Posted 4 months ago

“My item are not arrived 😡”

Helpful Report

Posted 4 months ago

Very sorry about this, we'll investigate this and customer service will be in touch with an update asap.

Posted 4 months ago

“*** AVOID *** JOKE OF A COMPANY 1. order "arrived" slower than promised 2. not notified at any point prior to parcel arrival that some product were missing 3. send parcel to wrong address 4. they are very happy to never give you a refund for the products you did not receive (I deliberately waited over 2 weeks) There's no excuse!”

Helpful Report

Posted 4 months ago

Very sorry about this, it looks to me like the delivery was done on time for this order on the 27/09, from what I can see we have put the correct address. It looks like a couple of products were missing but they were noted on the picking ticket and your online account and you haven't been charged for them. Please can you email sales@frenchclick.com with the details and we'll investigate this further asap.

Posted 4 months ago

“2 items weren't included in my delivery and I wasn't refunded for it”

Helpful Report

Posted 4 months ago

Very sorry about this, please email sales@frenchclick.com with your order number as the subject and the details of what was missing. We'll be able to refund the items or resend them for you.

Posted 4 months ago

“My order didn’t arrrive , have try to contact them but no answer on the phone as they are closed until Monday . Waited at home all morning for my delivery and nothing showed up . Left with no delivery and no way to contact anyone about it . Very disappointed”

Helpful Report

Posted 4 months ago

Very sorry about this, it looks like DHL sent it to the wrong Depot which is why it wasn't delivered on Saturday. There isn't much we can do about this other than resend a new parcel this week or offer a refund. We apologise again for any inconvenience caused by the failed delivery.

Posted 4 months ago

“Hi Very disappointed. I ordered 4 white skin Halal chickens and only 3 yellow skin chickens were delivered. No explanation or money refund. How can I trust or order from you again. Order Picking Ticket SO-462720”

Helpful Report

Posted 5 months ago

Very sorry about this, it looks like when the product was setup it was done as mistral without being yellow or white specifically. The 1 missing was removed from the order and the total charged was then £58.05. Adrien should be in touch with you about this.

Posted 5 months ago

“Not impressed. A series of either incomplete or delayed deliveries. When finally sent, delivery is not made on time. Still waiting. Perhaps use a more reliable delivery service? I don’t think I will use or recommend French Click again”

Helpful Report

Posted 5 months ago

Very sorry about this. Unfortunately it seems some items were removed from your original order when they shouldn't have been. The redelivery was then moved back one day as the soap was still missing. Unfortunately we can't control exactly DHL but we are sorry they delivered later than expected.

Posted 5 months ago

“Not sure what is going on. Incomplete order delivered last week, customer service totally unresponsive to emails and phone calls until the negative feedback was posted. French Click was supposedly sending the missing item. Package never arrived, French Click could not track the order, no real update forthcoming, one wonders who is actually taking care of the orders and of the despatch?? Not reliable and honest. Still waiting to get my money worth of items”

Helpful Report

Posted 5 months ago

Very sorry about this, it looks like we had a problem with the stock of the Persavon Savon De Marseille Glycerine 4x100g which delayed the reshipment of the order yesterday. This item is coming in today and we're going to ship it today.

Posted 5 months ago

“So disappointed. Is French Click run by a new team? Order was despatched without informing me that a couple of items were out of stock contrary to information at the time of placing the order, had I known I would not have ordered the rest but would have waited until the most important items were actually available. Refund was made promptly, which ticked the boxes. Upon receipt of the order however, one item was missing, despite being charged for it. I rang a million times and emailed to bring this to the attention of French Click: no answer to my emails, and no one ever picks up the phone. So as things stand, I have been charged for more than I have received and this is dishonest. I truly hope to have this rectified.”

Helpful Report

Posted 5 months ago

Very sorry about this. We were unexpectedly short of staff today, it looks like someone has dealt with this now and there is a redelivery already in for the item.

Posted 5 months ago

“I never received my order! Could you please check where it is!”

Helpful Report

Posted 5 months ago

Very sorry about this. It should have been delivered on the 10th, customer service are investigating and we'll be in touch shortly if we haven't been already to sort it.

Posted 5 months ago

“I received your delivery safely and promptly on August 30th but I have three concerns: 1. Is the green packing material biodegradable? Should I put it in the council's green recycling bin or the non-recycling bin? 2. DPD delivered on time and I was at home to receive the parcel and saw him arrive. Except the driver did not knock at the door. He just left the parcel at the door. All the doors in our house open outwards and the parcel was now blocking the door. I had to exit by another door to retrieve it. So you lose two stars for employing DPD (which presumably stands for Doesn't Properly Deliver). 3. On August 31st I emailed yourdelivery@dpdlocal.co.uk (which in my inbox says French Click in bold characters so I assumed you would receive my email) to make the above points. I wrote again on September 5th and, to date, have not received a reply to my query and complaint. So you lose another two stars.”

Helpful Report

Posted 6 months ago

Very sorry about this. The flo pak green is indeed degradable, for recycling it needs to go to the supermarket recycling station. You can find more info on it here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/ We are sorry to hear about this poor delivery experience with DPD, we can certainly feed this back to them. We do also use Parcelforce and DHL who may have a better driver in your area. You need to email us at sales@frenchclick.com or customerservice@frenchclick.com, or you can call us on 02070976613, it looks like you have emailed a DPD address which they can't send on to us.

Posted 6 months ago

French Click is rated 4.7 based on 10,234 reviews