French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,189 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,189 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good, on time all I ordered was there.”

Helpful Report

Posted 8 months ago

"Merci beaucoup for your fantastic 5-star rating of French Click! We are thrilled to hear that you had a wonderful experience with us. All good, on time, and all that you ordered arrived as expected. We appreciate your support and look forward to serving you again soon. À bientôt!"

Posted 8 months ago

“Quel dommage that the postage is so expensive I also wish you have more lustucru products.”

Helpful Report

Posted 8 months ago

Merci beaucoup for your fabulous 5-star review of French Click! We truly appreciate your kind words and are thrilled that you had such a wonderful experience. We are trying to keep our postage costs down, it has not been easy to do in this challenging inflation enviroment. If you have any specific Lustucru products you want, please email them to sales@frenchclick.com and we'll see to add them.

Posted 7 months ago

“Excellent choice of food and fast and efficient.”

Helpful Report

Posted 8 months ago

Thank you so much for your fantastic 5-star review of French Click! We truly appreciate your support. We're thrilled to hear that you found our choice of food excellent and enjoyed our fast and efficient service. It means a lot to us that you had such a positive experience. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to serving you again soon!

Posted 8 months ago

“The products I received were in good order and there was plenty of online choice. What upset me was the huge box of styrofoam pellets that was used to protect the goods, there are more eco friendly alternatives”

Helpful Report

Posted 8 months ago

Thanks for the feedback and sorry to hear this re the packaging. The flo pak green loose fill is degradable and can be recycled at supermarket points. The reason we use it is the survivability of packages with certain kinds of items, especially the tins and glass items. We do also use paper loosefill with less fragile items. More info on it can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 8 months ago

“Brilliant service as always.”

Helpful Report

Posted 8 months ago

Thank you so much for your fantastic 5-star rating of French Click! We greatly appreciate your support and feedback. Brilliant service as always. We are thrilled to hear that you had another exceptional experience with us. Our team strives to provide the best possible service to our valued customers, and your positive feedback reaffirms that we are on the right track.

Posted 8 months ago

“Great selection. Good prices. Quick delivery. Thank goodness we can get French groceries here now”

Helpful Report

Posted 8 months ago

Thank you so much for your fantastic 5-star rating and kind words about French Click! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We're delighted that you found our selection to be excellent, prices to be reasonable, and delivery to be quick. We understand how important it is to have access to French groceries, and we're glad to be able to provide that convenience for you.

Posted 8 months ago

“Highly recommend this shop”

Helpful Report

Posted 8 months ago

Thank you so much for your wonderful 5-star rating of French Click! We truly appreciate your support and are thrilled to hear that you highly recommend our shop. It's customers like you who make our job so rewarding.

Posted 8 months ago

“Wonderful range o French essentials and good service.”

Helpful Report

Posted 8 months ago

“Great service and product”

Helpful Report

Posted 8 months ago

Thank you so much for your fabulous 5-star rating! We are absolutely delighted to hear that you found French Click to provide great service and excellent products. Your kind words mean the world to us. We truly appreciate your support and hope to serve you again soon.

Posted 8 months ago

“Always great products from here, love the teissiere”

Helpful Report

Posted 8 months ago

Thank you so much for leaving us a wonderful 5-star rating! We truly appreciate your kind words and support for French Click.

Posted 8 months ago

“Excellent service. High quality products. Well packaged. Choice of couriers is fantastic to avoid those that are a nuisance locally.Really happy with the order and shall be ordering again.”

Helpful Report

Posted 8 months ago

Thank you so much for your amazing 5-star rating and review of French Click! We truly appreciate your kind words and are thrilled to hear that you had a fantastic experience with us. We take pride in our excellent service, high quality products, and careful packaging. It's fantastic to know that our wide selection of couriers helped you avoid any local nuisances. We're delighted that you are satisfied with your order and we can't wait to serve you again soon. Thank you for choosing French Click!

Posted 8 months ago

“Fast efficient service - thank you!”

Helpful Report

Posted 8 months ago

Thank you so much for your 5-star rating and wonderful review of French Click! We truly appreciate your kind words. It brings us great joy to know that our fast and efficient service has met your expectations. We are grateful for your support and look forward to serving you again in the future. Merci beaucoup!

Posted 8 months ago

Merci beaucoup for your fantastic 5-star rating of French Click! We truly appreciate your kind words and are thrilled to hear that you found our service fast and efficient. Your satisfaction is our top priority, and we are delighted to have met your expectations. Thank you once again for choosing French Click, and we look forward to serving you again soon!

Posted 8 months ago

“The website is easy to navigate and ordering is simple. The range of items available is terrific and prices are reasonable. Delivey was exactly when I requested. I shall certaibnly be 9ordering from French Click again in the future. It really made my day to find that my very favourite Celeri remoulade is available in UK so easily. many thanks.”

Helpful Report

Posted 8 months ago

Thank you so much for your delightful 5-star rating of French Click! We are thrilled to hear that you found our website easy to navigate and ordering process simple. Our team consistently strives to ensure a seamless experience for our valued customers like you.

Posted 8 months ago

“Offered a sale, accepted by me with payment, consideration, but declined to deliver the two orders because they'd apparently underestimated the transport costs! Wanted more money to fulfil the sale! Very disappointing experience. They agreed to cancel both orders and refund. Still waiting for refund!”

Helpful Report

Posted 8 months ago

Very sorry about this, it was due to a bug when your address was changed to an EU one. We have now updated your account so you would have the correct shipping options for this location. It is quite a lot more than shipping to the UK due to the distance.

Posted 8 months ago

“Lovely range of goods which remind us of being in France. Easy to order, with swift delivery (at least in London). Definitely recommend this way to buy genuine French groceries.”

Helpful Report

Posted 8 months ago

Thanks for your feedback and 5 star rating. We're very happy you found the goodies you wanted.

Posted 8 months ago

“Delivered promptly, will order again.”

Helpful Report

Posted 8 months ago

Thanks for your feedback and 5 star rating. So glad we delivered promptly and you'll order again.

Posted 8 months ago

“Great service and great prices. A non alcoholic spirit replacement often costs upwards of £20, with French Click I got Ricard Pacifico for less than £8.”

Helpful Report

Posted 8 months ago

Thanks for your feedback and 5 star rating. So glad you found the pacific and the price was good.

Posted 8 months ago

“Fantastic source of products I can't find anywhere else in uk”

Helpful Report

Posted 8 months ago

Thanks for your feedback and 5 star rating. We're very happy you found the products you wanted.

Posted 8 months ago

“Always good service, well packed and delivered on schedule. It's great to be able to get the products we can only usually find in a French supermarket.”

Helpful Report

Posted 8 months ago

Thanks for your feedback and 5 star rating. We're very glad you found the products you wanted from us.

Posted 8 months ago

“Great product, reasonably priced, well delivered. I will be re re re ordering!”

Helpful Report

Posted 8 months ago

Thanks for the feedback and 5 star rating. We're very happy you're going to re-order :)!

Posted 8 months ago

French Click is rated 4.7 based on 10,189 reviews