French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,191 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I put my order through on the 11th November 2022 and it was not delivered until 21st even though I paid for quick delivery. I was disappointed. Thank you.”

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Posted 2 years ago

Very sorry about this. I think you're in Ireland and we have had some delays with orders going there due to the new trade arrangements.

Posted 2 years ago

“Very much enjoy ordering from French Click and being to eat lots of delicious French goodies without carrying them home in my suitcase! Easy website to use and good prices and delivery options. Very friendly customer service if you need to contact them.”

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Posted 2 years ago

“The products arrived in good condition and on time. Lovely to be able to get hold of familiar, nostalgic flavours from France with a few clicks :) Happy customer”

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Posted 2 years ago

“Fantastic Service. Delivery spot on. Prices competative 👍”

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Posted 2 years ago

“Delivery and packaging excellent. Wide Choice of products.”

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Posted 2 years ago

“My delivery was very slightly delayed. I was advised by email that the products had not arrived and that there would be a delay. The email included their apologies,along with the option to let them know if the delay was unacceptable. First time I have used them and I was/am extremely impressed and will definitely be using them in the future.”

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Posted 2 years ago

“Speedy delivery and great products. Thank you”

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Posted 2 years ago

“Excellent service. Ordered 3 pots of Rillettes and they arrived promptly and securely packaged with ice sachets. Will definitely order again and strongly recommend.”

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Posted 2 years ago

“Excellent company to buy from. Absolutely no problem with ordering on line. Delivery was as promised and on time by a reputable transport co. Would recommend in a heartbeat.”

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Posted 2 years ago

“Overjoyed to have found so many of our French favourites on the site. Will definitely be ordering again soon as it saves us a day trip to France to buy items we can’t usually get in the UK. Prompt, well packed delivery too.”

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Posted 2 years ago

“I like the products but Please stop using these green plastic pellets. Find something which will not harm the environment!”

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Posted 2 years ago

Very sorry about this, we need to look in to what box size was used on the order. Please also note that the flo-pak green loose fill we use is degradable in the natural environment and it can be recycled in some areas.

Posted 2 years ago

“The wrong product was delivered and rather than accept their mistake, I am being asked to take a photo of their mistake and waste more time. They delivered the wrong product however, rather than accepting their mistake graciously, all kind of demands are made of me. I do not use a mobile hence taking a photo of wrongly delivered product very tedious and time consuming. Very disappointed in their customer service, frankly, not a service at all.”

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Posted 2 years ago

“Products got delivered in time and it is nice to receive the products I loved so much in France and miss since in the UK. However, there are a couple of things that I think vould be improved such as the amount of plastic used in the parcel. The outside box could have been far smaller and therefore contain a lot less of the little green padding things. The amount of this things in the parcel filled half my my grey been, it was crazy. Also the peremption dates are very tight so it feels like some of the stock have been in the warehouse for a while. Would still definitely buy from French Click again though.”

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Posted 2 years ago

“Products delivered quickly and efficiently! So great to be able to order my preferred French brands from here.”

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Posted 2 years ago

“Super fast efficient service, no complaints what so ever. Very pleased with the whole transaction, just shows what BS all that Remainer nonsense really was.”

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Posted 2 years ago

“I have used French Click for quite a few years now and love the selection of French foods etc., the delivery is quick and reliable. Can recommend.”

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Posted 2 years ago

“Sent a care package for someone who had visited France when they were younger and gave them a nice nostalgia trip! The package arrived on time and in excellent condition, well worth it.”

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Posted 2 years ago

“Very good service and excellent quality. Only criticism is the packaging. Messy to unpack the parcel and dispose of the padding.”

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Posted 2 years ago

“Good condition but to have somebody on telephone is not easy”

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Posted 2 years ago

“Excellent service, quick delivery now I can get my favourite chocolate in the UK just a click away.”

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Posted 2 years ago

French Click is rated 4.7 based on 10,191 reviews