French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,198 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products at a fair price and very good customer service.”

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Posted 2 years ago

“Very satisfied with the service and the products. They were delivered to my hotel in London, during my vacation there. As a Norwegian, I would like to point out one little thing in your order form: -The country of "Norway" is missing from the selected countries. I stated Sweden in the order form since this is the closest country to Norway.”

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Posted 2 years ago

“Good quick service”

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Posted 2 years ago

“Great products on offer at very good prices. Delivery very speedy and always on time. My favourite place to go for French goods.”

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Posted 2 years ago

“Lovely to get my favourite foods again , easy website to navigate and easy delivery , thanks”

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Posted 2 years ago

“Awesome customer service, great choice of products. Thanks”

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Posted 2 years ago

“Very disappointed with the amount of non recyclable packaging. Whilst accepting the need to keep fresh food cool, there must be a better way.”

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Posted 2 years ago

Very sorry to hear this. The loose fill, boxes and bubble bags are recycleable and the loose fill will also degrade in the natural enviroment. The sorba freeze can be re-used. We are trying to reduce our packaging as much as possible to help the enviroment and prevent wasting materials.

Posted 2 years ago

“Quel plaisir de pouvoir se faire délivrer des produits Francais que l’on ne trouve pas en Angleterre. Livraisons ponctuelles et grand choix de produits”

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Posted 2 years ago

“Good service as usual and great product”

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Posted 2 years ago

“Terrible company. I waited 2 weeks for my bottles of water. The package was half open and my bottles looked like they were already opened. I do not recommend”

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Posted 2 years ago

Very sorry to hear this, there was a stock issue with this item I think and a technical error which resulted in you having the wrong delivery options. This should have now been all sorted.

Posted 2 years ago

“Very happy customer”

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Posted 2 years ago

“Excellent product and speedy delivery”

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Posted 2 years ago

“Excellent customer service and choice of products.”

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Posted 2 years ago

“After being very excited about finding my favourite products online and taking my time choosing a good selection, imagine my disappointment when 4 did not turn up ! I only found out when opening the box ! The accompanying document just read "0" in front of the missing items. Very disappointing ! At least I was not charged for them.”

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Posted 2 years ago

“Delivered what I ordered as promised and on time”

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Posted 2 years ago

“very poor. Contacted French Click after order delivered and message ignored.”

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Posted 2 years ago

Very sorry to hear this. Please e-mail customerservice@frenchclick.com and you should always get a reply within 24 business hours.

Posted 2 years ago

“A bit pricey but delighted to have been able to purchase a difficult to find product. Good communications and fast delivery. Many thanks :-)”

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Posted 2 years ago

“Delivered on time but one of my products wasn’t available and It wasn’t clear if I got a refund for it?”

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Posted 2 years ago

“Everything was going well until I received my package with a few missing items without any emails beforehand to say so. I was going to give it a 5star but due to the lack of communication from them, I can only give three.”

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Posted 2 years ago

“Great service, good price.”

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Posted 2 years ago

French Click is rated 4.7 based on 10,198 reviews