French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,190 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good price and delivery to the hour as stated tesseire very good product but unfortunatly1 can leaking they credited imediately with no fuss”

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Posted 1 year ago

“Delivery withing 4 days.. very satisfied customer”

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Posted 1 year ago

Thank you very much for your 5-star rating of FrenchClick! We are delighted that your order was delivered within 4 days and that you are a satisfied customer.

Posted 1 year ago

“Poor packaging resulted in two of the three tins having huge dents....not what I needed in the presents I'd intended to give. Otherwise a good website etc.”

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Posted 1 year ago

Very sorry about these dents, please send photos to customerservice@frenchclick.com and we can investigate this for you.

Posted 1 year ago

“First time I have used this supplier and I have been very pleased with the service. Prompt delivery and exactly what I ordered, unlike my experiences with other suppliers.”

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Posted 1 year ago

Thank you so much for your 5 star rating of frenchclick.co.uk! We are so glad to hear that your first experience with us was great!

Posted 1 year ago

“Good quality flour for Breton pancakes!”

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Posted 1 year ago

Merci beaucoup for your 4-star rating of French Click! Nous sommes heureux que vous ayez trouvé du bon farine pour vos crêpes !

Posted 1 year ago

“Good price and arrived in a day.”

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Posted 1 year ago

Merci beaucoup for your 5 star rating of FrenchClick! We are delighted to hear that you found our prices to be good, and that your order arrived in just one day.

Posted 1 year ago

“sometimes difficult to get hold of.When i do very good and helpfull.Thank you !!!”

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Posted 1 year ago

“I like your product very much.Delivery was quick”

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Posted 1 year ago

Thank you for your 5 star rating of FrenchClick! I'm glad to hear that you liked our product and that the delivery was quick! We appreciate your positive review!

Posted 1 year ago

“Top Deal, perfect service! Anytime again!! AAA+++”

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Posted 1 year ago

Thanks for the feedback! Glad you were happy with everything.

Posted 1 year ago

“Excellent range of goods mostly unavailable anywhere else in UK and very realistically priced. Website is intuitive and easy to use and a range of delivery dates is offered. Orders are archived making reordering a very simple process. My orders have always arrived on time and in good condition. Only once have I had cause to raise a query (about a matter beyond their direct control) and response was excellent and swift. Highly recommended servise.”

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Posted 1 year ago

Thank you so much for your 5 star rating of FrenchClick.co.uk! So happy you have found you can reorder easily and that everything went as it should.

Posted 1 year ago

“Only one item missing but refunded before delivery. Overall very good experience. Shame the distance (delivery cost) makes it a treat/luxury.”

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Posted 1 year ago

Thank you for your 4-star rating of FrenchClick! We're glad to hear that you had a mostly positive experience, even though there was one item missing. We understand that the delivery cost might make French Click feel like a treat, if you are signed up for e-mails you may find a discount code arrives in your inbox from time to time. This can be changed from the your account section of the website.

Posted 1 year ago

“Had exactly what I needed and wanted, speedy delivery”

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Posted 1 year ago

Merci beaucoup for your 5 star rating of FrenchClick! I am so glad that we were able to provide exactly what you needed and wanted, and that the delivery was speedy.

Posted 1 year ago

“Excellent choice of products and great service as allways”

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Posted 1 year ago

Thank you for your 5 star review of French Click! We are so pleased to hear that you had an excellent choice of products and great service as always. We appreciate your support in choosing French Click!

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thank you so much for your 5 star review of French Click! We are thrilled that you found our service to be excellent. Merci beaucoup!

Posted 1 year ago

“The problem is the packaging. Please could you use more recyclable packaging. I would buy more frequently if you did.”

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Posted 1 year ago

Thank you so much for your feedback on French Click. The flo pak green loose fill and bubble bags are recyclable at super market points and it does degrade in the natural environment. Additionally we do have paper loose fill available, if you want it please specify in the notes box when ordering, it's not being used on all orders yet.

Posted 1 year ago

“Food is good packaged with care”

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Posted 1 year ago

Thank you for your 4 star rating. We are so glad to hear you enjoyed FrenchClick and we hope we can improve to 5 next time!

Posted 1 year ago

“My order earned it's 5 stars after correcting a big error. Only half the order came but the next day the rest of the order arrived. On item was missing but I'll excuse them for that. I have been getting orders from French Click for some time and have always been impressed with their service.”

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Posted 1 year ago

Thank you so much for your kind 5 star rating of FrenchClick.co.uk! I'm so glad that we were able to resolve the issue with your order.

Posted 1 year ago

“Marvellous that we can recreate great meals that we were so used to enjoying in France - such a wide range it's difficult to choose at times - also that we can choose the delivery day. KB”

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Posted 1 year ago

Thank you so much for the 5 star rating of FrenchClick! We are delighted that you can still enjoy some of your favourite French meals with us, even if you can't be in France.

Posted 1 year ago

“Great as I am satisfied”

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Posted 1 year ago

Thank you so much for your 5 star rating of French Click! We are delighted to hear that you are satisfied with the results. Your positive review is greatly appreciated. Merci beaucoup!

Posted 1 year ago

“Overall pleased with products. Only downfall is sometimes the expiry date is short which means some get thrown away. For the price, it's disheartening. But overall pleased as get good french stuff from them and fast delivery too, they are very kind. 😊....merci”

Helpful Report

Posted 1 year ago

Merci beaucoup for your positive review of French Click! We are so pleased to hear that you are overall satisfied with our products and services. We sincerely apologize for any of our products that have had a shorter-than-usual expiry date, if you received products with this issue, please send a photo to customerservice@frenchclick.com and we should be able to sort it with a credit or a replacement for you.

Posted 1 year ago

French Click is rated 4.7 based on 10,190 reviews