French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,190 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products excellent. Delivery was on time but some goods were damaged. Have been told I will get a refund.”

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Posted 1 year ago

“Very happy to have French click for those few products to be found in the UK I don’t use it very often, though, because the delivery fee is so high for customers like me who don’t order many items.”

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Posted 1 year ago

“Another delightful delivery of the best French food. Packaged so well. Delivery was excellent the driver Allan was so helpful and friendly. Looking forward to my next French click Regards Miranda”

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Posted 1 year ago

“Always order my mustard here because we love the glasses. Good service delivered quickly thank you”

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Posted 1 year ago

“Great selection of foods and general french goods that we can’t find in the U.K. which is great for expats! Prices are a bit high but it’s worth it for some of the items. The website could do with some TLC, it’s a little fiddly and confusing. Only real downside is the delivery cost is ridiculously high, even if you select a delivery date a week after your order. If it would be lower I’d probably order every week but this won’t happen.”

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Posted 1 year ago

“Good prices, but delivery is very expensive!! the expiration date was only for a week! We received product 10.05, but exp. date is 17.05!!!”

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Posted 1 year ago

Sorry about this. It would be usual for the fresh rillettes to have a use by date of 7-21 days. Unfortunately this is just the nature of this fresh item. We do also do some rillettes in jars which are not chilled and will have a year or longer.

Posted 1 year ago

“Reliable service and so nice to be able to buy Lays crisps and French Cheeses”

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Posted 1 year ago

“Super fast delivery, I needed Raclette cheese and pickles for a party. Cheese was great, and had long dates as well, all in all very good service. Thank you”

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Posted 1 year ago

“I have placed on yogurts etc How do you maintain the temperature of the food if it require refrigeration when you are sending via courier companies. Does it affect the product quality?”

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Posted 1 year ago

“A pleasant experience all round. Prompt and efficient service.”

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Posted 1 year ago

“Excellent service and very well packaged. Un petit goût de la France dans le Yorkshire!”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“A bit of a delay in delivery (which was communicated in advance) however it's worthwhile, wonderful tea !”

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Posted 1 year ago

“Delighted to find our favourite coffee at such a reasonable price.”

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Posted 1 year ago

“Please make shipments to the US more reasonable. £60 pound of purchase but £140 shipping is just insane. I do it when I can save up for it as it’s the only place my husband can get his Vichy Célestin water that he needs for his health”

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Posted 1 year ago

Unfortunately we are charged by volumetric weight to ship via air and it can be quite expensive. More so in the last two years with inflation and high fuel costs. We don't make any money on the shipping cost.

Posted 1 year ago

“Ordered easily online and got an email confirmation about my order and picked a estimated delivery date and time.Such great service. I love French food ...it reminds me of my childhood ...it's expensive so I only order on special occasions.”

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Posted 1 year ago

“Delivery was excellent, everything was packaged extremely well and it came on time, really happy with my purchase and would order again!”

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Posted 1 year ago

“You get everything you expect, but the shopping costs are far too high. You specify a particular shipping date and the order came the next day.”

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Posted 1 year ago

“Saved me a trip to France. Order arrived on time. Very happy”

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Posted 1 year ago

“Delivery on time, order complete , everything okay.”

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Posted 1 year ago

French Click is rated 4.7 based on 10,190 reviews