French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,234 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,234 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are very good. They managed to deliver three parcels intended for three different people to one address because of a very poor computer ordering system . Make sure you enter the recipient's address before placing an order!”

Helpful Report

Posted 4 years ago

“Products were as described, unfortunately some of the items I've ordered were not in the packaging despite being available on the website. Other than that, products were packed in very well and delivered promptly despite covid. Thank you very much, I shall order again soon.”

Helpful Report

Posted 4 years ago

“Order incomplete. Wasn't communicated whether I still wanted it despite the hefty delivery charge. Package was late, later than the agreed time... What else can I say...”

Helpful Report

Posted 4 years ago

“First time I have used them. Long lead time (perhaps Brexit related). Condensation/leakage from the coldpacks meant the cardboard packs holding items suffered. Extensive use of brown packing tape inside meant difficult to unwrap. But actual food items from known supplier were fine and worth waiting for.”

Helpful Report

Posted 4 years ago

“Long delivery time but pleased with the products.”

Helpful Report

Posted 4 years ago

“Actually I couldn’t make the purchase in the end because they stopped shipping to Ireland. I know it’s due to this most inane Brexit context but it’s disappointing that no solution has yet been found or at least implemented. I’m getting more stuff directly from France now, but it would be great if Frenchclick could start thinking about catering for their potential Irish customers.”

Helpful Report

Posted 4 years ago

“Products are good and great choice, will use again. Only downside is that I ordered twice and every time I got damaged products in the parcel. It's packed with care but I don't think it is handled with care. A bit disappointing given the shipping cost.”

Helpful Report

Posted 4 years ago

“We had major problems with the packing of our purchase and the subsequent damage on arrival of our products- we have since had a refund. But not after my daughter in law and son’s disappointment at the service and delivery.”

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Posted 4 years ago

“Bonjour Dans l’ensemble super! Produits du bonne qualité, bien de chez nous. Par contre j’ai commandé des chocolats que je n’ai toujours pas reçu ! Etienne”

Helpful Report

Posted 4 years ago

“I was prevented from purchasing. Website needs attention as unchanged for years, it is likely I will look elsewhere as using site for 10 years and same old...”

Helpful Report

Posted 4 years ago

Very sorry to hear this. We're just incredibly busy due to Covid and no way of expanding our warehouse short term to deal with the surge. We are posting updated on the website when you'll be able to order.

Posted 4 years ago

“Most required part of my order not available Other stuff ok Would only order again if guaranteed completion of my order”

Helpful Report

Posted 4 years ago

“Good selection, well packaged, but the delivery process needs a good overhaul. You get right through to checkout before you're told there are no delivery slots. I had to keep checking back, and only found one when my emails were answered with an alert from the company that they were releasing more.”

Helpful Report

Posted 4 years ago

“the rillettes was probably not store in good condition or stay out too long and give an allergy. The other product was very nice.”

Helpful Report

Posted 4 years ago

Very sorry to hear that. Please e-mail customerservice@frenchclick.com with your order number as the subject and we can refund for you it item wasn't good.

Posted 4 years ago

“The service is interesting and we were happy to receive all the French brand we like. The only issue is the product were damaged in the box because they were not store in a correct way.”

Helpful Report

Posted 4 years ago

“Food good delivery poor. Biscuits broken. Chilled products too warm because delivery 24 hours late.”

Helpful Report

Posted 4 years ago

“Too slow to distribute the order”

Helpful Report

Posted 4 years ago

Sorry about this, we are extremely busy due to Covid and Christmas. We're working hard to reduce lead times and things should go back to normal once the crisis is over.

Posted 4 years ago

“Despite effort to pack securely we lost two yogurts, which were slashed open. One item was wrong. The individual foam pieces were very environmentally unfriendly.”

Helpful Report

Posted 4 years ago

Sorry to hear this, please contact customerservice@frenchclick.com with your order number as the subject. We'll be able to refund damaged items for you. The flo pak green packing insulation we use is degradable in the natural environment and can be recycled in some areas.

Posted 4 years ago

“Once we managed to get a delivery slot the order came on time, Undamaged (not surprising considering the amount of polystyrene used!). We were able to get our favourite French food stuffs that we had been unable to obtain due to travel restrictions.”

Helpful Report

Posted 4 years ago

“The produce I purchased took a little to long to get here. I have since tried to re-purchase to be told no deliveries other than the London area. I did put in my daughters address (Watford) to find very high delivery charges through both the Royal Mail and DHL. Other companies are posting out to places other than London, keep that up French Click and you’ll be out of business.”

Helpful Report

Posted 4 years ago

Sorry to hear this. Delivery outside of London starts from £5.99 . We are at full capacity in our warehouse for shipping orders out. Unfortunately it is very difficult for us to scale up short term to deal with the extra demand caused by a combination of Covid and Christmas.

Posted 4 years ago

“I ordered a Bresse De Poulet which I was very excited about trying. It arrived semi frozen so I gave it 24 hours and then cooked it. I usually buy organic chicken here so I was hoping with all the reviews I have read about this bird that it would be far superior. It tasted slightly different, better? Yes mind blowing? No. I was disappointed. I can only think that the freezing process took something away from it.”

Helpful Report

Posted 4 years ago

Sorry to hear this. We don't freeze these, they should arrive fresh.

Posted 4 years ago

French Click is rated 4.7 based on 10,234 reviews