French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,235 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,235 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well packaged, maybe a little OTT, it was in a huge box with those polystyrene puffs. Full order, came on time.”

Helpful Report

Posted 5 months ago

Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your support and feedback. It sounds like your order has been overpackaged, this could have been sent in a small box and the paper loose fill should also be used with it because it was sweets. We're going to investigate this with the warehouse. Please do note that the flo pak green are recyclable at supermarket points and degradable in the natural environment.

Posted 5 months ago

“I never received my order! Could you please check where it is!”

Helpful Report

Posted 5 months ago

Very sorry about this. It should have been delivered on the 10th, customer service are investigating and we'll be in touch shortly if we haven't been already to sort it.

Posted 5 months ago

“I have been purchasing the DOP products for several years now after buying them whilst on holiday in France. I searched and Lo and behold found French Clic. Great company, good Communication and products are sent promptly. Thank you French Clic.”

Helpful Report

Posted 5 months ago

“Being French I am delighted that I can find on line in the UK a shop that can provide me with my favourite French foods that are not available here. Delivery is always on time and the packaging is excellent with items that need to stay cold arriving well cold. I will certainly carry on using them like I have done for many years and relish my treats! Thank you French Clik!”

Helpful Report

Posted 5 months ago

Dear valued customer,Thank you so much for your fantastic 5-star rating and for taking the time to share your positive experience with French Click. We truly appreciate your support!

Posted 5 months ago

“Clear website. Prompt service and delivery”

Helpful Report

Posted 5 months ago

Thank you so much for your amazing 5-star rating of French Click! We truly appreciate your support and are delighted to hear that you had a great experience with us.

Posted 5 months ago

“Very good service - decent range of French products.”

Helpful Report

Posted 5 months ago

Thank you so much for your wonderful 5-star rating of French Click! We truly appreciate your kind words and positive feedback. We're delighted to hear that you found our service to be very good and our range of French products to be decent.

Posted 5 months ago

“When you’re missing those tasty morsels, it’s great to have a little bit of France delivered to your doorstep.”

Helpful Report

Posted 5 months ago

Thank you so much for your amazing 5-star rating of French Click! We truly appreciate your kind words and are thrilled to hear that you enjoyed our products.

Posted 5 months ago

“I've been ordering from French Click for years. Great range of products and the one time I had an issue with a product very helpful customer service. Prices are fair. Refrigerated products always come packed in ice and remain chilled.”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to leave us a 5-star rating! We really appreciate your continued support and loyalty to French Click. We are delighted to hear that you have been ordering from us for years and that you find our range of products to be great. Our team is always here to provide helpful customer service, and we're glad to know that we were able to assist you with any issues you had in the past.

Posted 5 months ago

“Brilliant service and product all round. Speedy postage and excellent Customer Service!.”

Helpful Report

Posted 6 months ago

Thank you so much, Lydie, for your outstanding 5-star rating of French Click! We truly appreciate your kind words and are thrilled to hear that you had a fantastic experience with our service and products.

Posted 5 months ago

“Always very efficient & products well packed & arrive promptly”

Helpful Report

Posted 6 months ago

Thanks for the feedback and 5 star rating. We're delighted everything arrived well packed and promptly.

Posted 5 months ago

“Good service for French basics that are hard to obtain in the U.K.”

Helpful Report

Posted 6 months ago

Thank you so much for your 5-star rating of French Click! We truly appreciate your positive feedback and are thrilled to hear that our service has been helpful in obtaining those hard-to-find French basics in the U.K.

Posted 5 months ago

“Not great as we ordered yogurts and they weren’t chilled upon arrival.”

Helpful Report

Posted 6 months ago

Very sorry about this, please can you send photos of the packaging you received to sales@frenchclick.com, we'll need to investigate this with the warehouse and we'll be able to refund or resend the items for you.

Posted 6 months ago

“All the items I ordered arrived as scheduled. Chilled items were wrapped in ice packs. Correspondence and assistance with French Click regarding application of discount codes was very much appreciated. Thank You!”

Helpful Report

Posted 6 months ago

Merci beaucoup for giving French Click a 5-star rating! We're thrilled to hear that all the items you ordered arrived as scheduled and that the chilled items were carefully wrapped in ice packs. We're also glad to know that you appreciated the assistance and correspondence we provided regarding the application of discount codes. Thank you for your support and we hope to serve you again soon!

Posted 6 months ago

“I received your delivery safely and promptly on August 30th but I have three concerns: 1. Is the green packing material biodegradable? Should I put it in the council's green recycling bin or the non-recycling bin? 2. DPD delivered on time and I was at home to receive the parcel and saw him arrive. Except the driver did not knock at the door. He just left the parcel at the door. All the doors in our house open outwards and the parcel was now blocking the door. I had to exit by another door to retrieve it. So you lose two stars for employing DPD (which presumably stands for Doesn't Properly Deliver). 3. On August 31st I emailed yourdelivery@dpdlocal.co.uk (which in my inbox says French Click in bold characters so I assumed you would receive my email) to make the above points. I wrote again on September 5th and, to date, have not received a reply to my query and complaint. So you lose another two stars.”

Helpful Report

Posted 6 months ago

Very sorry about this. The flo pak green is indeed degradable, for recycling it needs to go to the supermarket recycling station. You can find more info on it here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/ We are sorry to hear about this poor delivery experience with DPD, we can certainly feed this back to them. We do also use Parcelforce and DHL who may have a better driver in your area. You need to email us at sales@frenchclick.com or customerservice@frenchclick.com, or you can call us on 02070976613, it looks like you have emailed a DPD address which they can't send on to us.

Posted 6 months ago

“Excellent, efficient, prompt, service. Thank you! Tony Clinch, Purley, Surrey”

Helpful Report

Posted 6 months ago

Dear Tony Clinch,Thank you so much for taking the time to give French Click a fantastic 5-star rating! We appreciate your support and are thrilled to hear that you had an excellent experience with our service. We pride ourselves in being efficient and prompt in catering to our valued customers like you.

Posted 6 months ago

“Excellent product. Very easy process from ordering to elivery”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to leave us a 5-star rating! We appreciate your kind words and are thrilled to hear that you had an excellent experience with French Click.

Posted 6 months ago

“Great to be able to order genuine French food at a reasonable price and not be ripped off by delivery prices. All goods arrived in good condition and exactly when promised.”

Helpful Report

Posted 6 months ago

Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your kind words and feedback. We're thrilled to hear that you had a wonderful experience shopping with us and that you were able to indulge in genuine French food at a reasonable price, without having to worry about exorbitant delivery fees. It's extremely gratifying to know that all your items arrived in top condition and precisely on time as promised. We value your satisfaction and look forward to serving you again soon!

Posted 6 months ago

“Le produit était frais... Chocolat ! Arrivé avec plusieurs jours de retard. Bon emballage. Satisfait”

Helpful Report

Posted 6 months ago

Cher(e) client(e),Nous vous remercions chaleureusement d'avoir pris le temps de donner à French Click une note de 4 étoiles. Votre satisfaction est notre priorité absolue et nous sommes ravis que vous soyez satisfait(e) de votre expérience d'achat.

Posted 6 months ago

“I’m so happy to have been introduced to French Click by my French friend here in London. It’s lovely to feel you’re in a French supermarket with the gorgeous products you have. Loved all my purchases and the delightful delivery guy !”

Helpful Report

Posted 6 months ago

Thank you so much for your glowing 5-star rating of French Click! We truly appreciate your kind words and are delighted to hear about your positive experience.

Posted 6 months ago

“As always, excellent. product service and value. Bravo....”

Helpful Report

Posted 6 months ago

Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your kind words and your continued support. As always, we strive to provide excellent products, top-notch service, and great value to our customers. Bravo! Do let us know if there's anything else we can assist you with. Merci beaucoup!

Posted 6 months ago

French Click is rated 4.7 based on 10,235 reviews