French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,191 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection and service”

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Posted 2 years ago

“Lovely produce direct from France. Good price and delivery was on point, well packaged and delivered on time. Thanks again.”

French Click 5 star review on 31st August 2022

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Posted 2 years ago

“Very poor. I ordered some chocolates which were in stock apparently and received a delivery date etc. Then I received a message saying it would take another few days to send out... Then after a total of 11 days, another message said I would receive a refund in 3 more days. Which is over 2 weeks since I placed the order. So thanks for messing me about un-neccessarily.”

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Posted 2 years ago

Very sorry about this. It's a system error, the mon cheri are seasonal and they aren't available yet this year, that's why the order was refunded.

Posted 2 years ago

“First time I’ve ordered from French Click, their site was easy to navigate, you can track your order and it was delivered in 4 days - excellent service and I will definitely order from them again.”

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Posted 2 years ago

“Amazingly fast and products as expected Merci”

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Posted 2 years ago

“A fantastic selection of French produce and delivered in a timely manner ...will definitely be using French Click again soon :)”

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Posted 2 years ago

“Excellent everything was fresh and well packed will be making many further orders”

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Posted 2 years ago

“Very good service, great prices and they sell high quality foods and drink.”

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Posted 2 years ago

“I only ordered 4 items but only 2 were delivered. Hence the transport charge was more than the 2 items I received. I should have been notified about the product unavailability beforehand and given the option to get an alternative or cancel the order. To make things worse the biscuits that was delivered had been knocked about and so the contents were broken.”

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Posted 2 years ago

Very sorry about this, it's a mistake and your order shouldn't be sent out with half of it missing. In this case we can refund the delivery charge or offer free delivery on your next order. Please e-mail customerservice@frenchclick.com and we'll sort that for you.

Posted 2 years ago

“Service was quick and easy which was great. I ordered 14 items-11 of which were the same product. It says on the website "Enter if you would like substitutes or not, special delivery instructions or notes about this order:" I left this blank but when i received the consignment they substituted the 11 items with another not even similar product. If it was solely one item i would not have a problem accepting this- but not 11. Instead of contacting me and asking what i would like to do they instead just sent out the consignment. So I called customer support and was told that I SHOULD HAVE stated clearly that I would not accept any substitute- so it is my fault they have provided 11 unwanted items out 14. Nowhere on the website or in Terms and Conditions does it state that this is the CUSTOMERS RESPONSIBILITY. TOTALLY UNACCEPTABLE SERVICE.”

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Posted 2 years ago

Very sorry about this. It's a mistake, this kind of item should not be substituted. Customer service should have been in touch to get the correct item sent out.

Posted 2 years ago

“I love this company, after many years living in France it is wonderful to be able to buy french goods in UK…. LNG May it last”

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Posted 2 years ago

“Wasnt told one chicken wasnt available just refund issued! Not happy”

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Posted 2 years ago

Very sorry about this, if you order again we can refund any delivery charge for you. Please e-mail customerservice@frenchclick.com and we'll sort this for you.

Posted 2 years ago

“Very easy to order and communication very good. Belin Monaco biscuits are delicious!”

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Posted 2 years ago

“Great friendly company and fab food”

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Posted 2 years ago

“the service & the cheeses itself were excellent.”

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Posted 2 years ago

“Having just returned to the UK after living in France for 15 years, this site is a good place to buy those few French items that we miss!”

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Posted 2 years ago

“Brilliant service. Well packed. Used them before and will do again Merci pour un excellent service”

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Posted 2 years ago

“Great range of fish and shellfish soups.”

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Posted 2 years ago

“Really pleased with products and speedy delivery!”

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Posted 2 years ago

“Quick delivery great product completely satisfied will be ordering again today”

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Posted 2 years ago

French Click is rated 4.7 based on 10,191 reviews