French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,188 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We lived in France for 17 years and this is the reason we like to purchase food items that are hard to find in England. We have always been very happy with you products but find issue with this last delivery. The Toulouse sausages were inedible having skins like leather and little garlic . Overall the sausages had little flavour and were binned. The other products were fine. Michael ffinch Mitchell”

Helpful Report

Posted 2 months ago

Thanks for the feedback and sorry the Toulouse sausages were not good, please email sales@frenchclick.com with your order number as the subject and they will investigate and sort this.

Posted 2 months ago

“A very impressive company who delivered promptly with a parcel that was tidily packed. There is a wide selection available of my favourite French supermarket products at a competitive price. I shall certainly use them again.”

Helpful Report

Posted 2 months ago

Thanks for the feedback and 5 star rating. We're glad you like the products and prices.

Posted 2 months ago

“great items and fabulois service”

Helpful Report

Posted 2 months ago

Thanks for the feedback and 5 star rating. We're delighted you liked the items and service!

Posted 2 months ago

“Great service and the best dressing”

Helpful Report

Posted 2 months ago

Merci beaucoup pour votre avis incroyable et cette note de 5 étoiles ! Nous sommes ravis d’apprendre que vous avez apprécié notre service et notre vinaigrette. Votre satisfaction est notre priorité, et vos éloges nous motivent à continuer d’offrir le meilleur !

Posted 2 months ago

“Excellent choice of products. Very well packaged. Really good and efficient customer service if there is an issue with any product. I miss living in France so much and this brings a bit of home comforts to me in the UK. Highly recommend French Click!”

Helpful Report

Posted 2 months ago

Thank you for the fantastic review and 5-star rating! We're so glad to hear that our products and service have brought a taste of home to you in the UK. Your recommendation means a lot to us!

Posted 2 months ago

“Ordered some Bonne Maman Caramel Tartlets to get my son through uni revision. Very reasonably priced (Amazon were charging three times as much!) and arrived on day organised.”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful review and 5-star rating! We're thrilled to hear that our prices were competitive and that your delivery arrived as planned. Wishing your son the best in his studies!

Posted 2 months ago

“Very good service and products. Delivery was great.”

Helpful Report

Posted 2 months ago

Thanks for the review and 5 star rating! We're very happy the products and service were very good.

Posted 2 months ago

“I entered the correct address but they snet i to the wrong one and they won't refund the postage. Very poor.”

Helpful Report

Posted 2 months ago

Sorry about this, it looks like this order was sent to the delivery address placed on the order. Please check your receipt email which will have the delivery address on the order at the time it was placed.

Posted 2 months ago

“Excelleent, reliable company. Great selection of French products. Have used them for many years and prices good, communication good. Highly recommend.”

Helpful Report

Posted 2 months ago

Thanks for the feedback and 5 star rating. We're delighted we've managed to keep the consistency for your orders over many years and you keep coming back.

Posted 2 months ago

“Excellent service! Items arrived well packaged and cool. Thank you!”

Helpful Report

Posted 2 months ago

Thanks for the 5 star rating and feedback.We're delighted we gave you excellent service and the packaging was good!.

Posted 2 months ago

“pas si mal de trouver l'introuvable ou presque”

Helpful Report

Posted 2 months ago

Merci pour votre évaluation de 4 étoiles ! Nous sommes heureux que vous ayez pu trouver ce que vous cherchiez. Si vous avez des suggestions pour améliorer votre expérience, n'hésitez pas à les partager ! Nous espérons vous revoir bientôt chez French Click. 🌟

Posted 2 months ago

“Ordered a tin of confit duck legs. They arrived; however ..... It arrived three days later than the delivery invoice. Tried ringing the number on there website twice. Each time it just timed out. In short, I won't be using them again. Chris Wood.”

Helpful Report

Posted 2 months ago

Very sorry about this, customer service are very busy this time of year. If you can't get through on the phone, please email sales@frenchclick.com with your order number as the subject and they'll be able to sort for you. You should always get a reply within 24 business hours.

Posted 2 months ago

“Good overall, they delivered a different product by mistake, but made it up without a fuss”

Helpful Report

Posted 2 months ago

Thanks for the 4 star rating. We're sorry about the incorrect item but glad customer service sorted the problem for you.

Posted 2 months ago

“Absolutely delighted to find an old family favourite close to home! Delivery a little bit pricey with not an option to choose cheaper, however, clearly cheaper than trotting to France! Definitely will be a regular customer”

Helpful Report

Posted 2 months ago

Thanks for the feedback and 5 star rating. We're very happy we delivered up to your expectations and that you'll be ordering again!

Posted 2 months ago

“Arrived in good condition, great product!”

Helpful Report

Posted 2 months ago

Merci beaucoup pour votre note de 5 étoiles ! Nous sommes ravis d'apprendre que vous avez reçu votre produit en excellent état. Votre satisfaction est notre priorité, alors à bientôt chez French Click !

Posted 2 months ago

“1st delivery and one small error - they apologised and made good promptly - i will use them again : be quick to forgive !”

Helpful Report

Posted 2 months ago

Thanks for the feedback and 4 star rating! We're glad we were able to fix the error quickly and that you'll use us again.

Posted 2 months ago

“Excellent quick service.”

Helpful Report

Posted 2 months ago

Thanks for the feedback and 5 star rating!

Posted 2 months ago

“Great service and we're looking forward to tucking into the items I purchased for Christmas. Will definitely order again. Suzanne”

Helpful Report

Posted 2 months ago

Thanks for the feedback and 5 star rating. We're delighted we delivered great service and you'll be ordering again!

Posted 2 months ago

“Found the item we were looking for. Delivery a bit expensive but if buying bulk it’s not too bad.”

Helpful Report

Posted 2 months ago

Thanks for the 5 star review and feedback. We're always trying to keep the delivery costs down in these challenging economic circumstances.

Posted 2 months ago

“If I don't rate a suppier at 5 stars I don't go back. I keep returning to French Click - they have good (hard to source) products at fair prices and reliable delivery. Fresh Items arrive in Cornwall still well chilled, ready for freezing or eating.”

Helpful Report

Posted 2 months ago

Merci beaucoup pour votre évaluation de 5 étoiles ! Nous sommes ravis que vous appréciiez nos produits difficiles à trouver et que la livraison soit fiable. C'est formidable d'entendre que tout arrive bien frais en Cornouailles. Au plaisir de vous revoir bientôt chez French Click ! 🌟

Posted 2 months ago

French Click is rated 4.7 based on 10,188 reviews