French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,233 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,233 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting delivery!!!!”

Helpful Report

Posted 2 months ago

Very sorry about the delay in the order, it has been shipped and it's out for delivery today. You should receive updates from DPD local with the delivery time window.

Posted 2 months ago

“Great products! The only issue was that only 3 out of 4 selected items arrived. The shipping sheet showed that one of the items was not picked. Would have been good for someone to let me know ahead of time along with a refund notification .”

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Posted 2 months ago

Thank you for your review and your 4-star rating! We're glad you loved our products. We apologize for the oversight with your order and understand how important communication is in these cases. We'll make sure to improve in this area. Your feedback is invaluable to us!

Posted 2 months ago

“When my order failed to be delivered at the time I ordered and paid, or even after 4 weeks, I contacted French Click and they dealt with the problem very promptly. Great customer”

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Posted 2 months ago

Thank you for your fantastic review and 5-star rating! We're so glad to hear that our team was able to address your concerns promptly. Your satisfaction is our priority, and we appreciate your kind words about our customer service. We're here for you anytime!

Posted 2 months ago

“Very helpful, good communication great to know you can buy French favourites on line”

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Posted 2 months ago

Merci beaucoup pour votre évaluation de 5 étoiles ! Nous sommes ravis que vous ayez trouvé notre service utile et que la communication vous ait satisfait. C'est magnifique de savoir que vous pouvez acheter vos préférés français en ligne. À bientôt pour vos prochaines commandes !

Posted 2 months ago

“No problems whatsoever - delivered quickly and very well packaged - ice blocks still intact and frozen!”

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Posted 2 months ago

Thanks for the review and 5 star rating! We're very happy it all went smoothly and arrived fresh.

Posted 2 months ago

“First time on the site - everything worked smoothly, and arrived safely and on time.”

Helpful Report

Posted 2 months ago

Thanks for the feedback and 5 star rating! We're very happy it all went smoothly.

Posted 2 months ago

“Great products”

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Posted 2 months ago

Thanks for the fantastic review and 5 star rating! We're thrilled to hear you love our products.

Posted 2 months ago

“Excellent service I am so pleased with everything. Thankyou”

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Posted 2 months ago

Thank you so much for the wonderful review and 5 star rating! We're delighted to hear that you’re pleased with our service.

Posted 2 months ago

“I am still waiting for the delivery of my order after 4 days with no update from French Click. My email to enquire about this delay has been left unanswered but I have received an invitation to review .”

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Posted 2 months ago

Very sorry about this, it should have been shipped to Jersey last week. Customer service will investigate and get back to ASAP with what's going on with it.

Posted 2 months ago

“All good, speedy delivery and everything as expected 🙂👍”

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Posted 2 months ago

Merci beaucoup pour votre avis et votre note de 5 étoiles ! Nous sommes ravis que tout se soit bien déroulé et que vous soyez satisfait de la livraison. 🙂👍

Posted 2 months ago

“French Click has the special peas that I love, they always send them as sone as possible. They also have other european foods that I just have to have.”

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Posted 2 months ago

Thanks for the wonderful review and 5 star rating! We're delighted you love the special peas and our selection of European foods. Your satisfaction means a lot to us.

Posted 2 months ago

“It’s privilege to able to get these products outside of France. Mercie beaucoup pour ton services”

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Posted 2 months ago

Merci beaucoup pour votre évaluation 5 étoiles! Nous sommes ravis de savoir que vous appréciez nos produits et notre service. C'est un plaisir de pouvoir vous servir, même à l'extérieur de la France!

Posted 2 months ago

“Quickly dispatched, good quality.”

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Posted 2 months ago

Thanks for the feedback and 5 star rating. We're very happy we could deliver to your expectations and the products were good quality.

Posted 2 months ago

“Delivered wrong, address no response by phones of which I’ve tried 40 times and no response from over 5 emails. Incredibly poor customer service and very frustrating.”

Helpful Report

Posted 2 months ago

Very sorry about this, customer service is very busy at the moment due to the Christmas volume of orders. They'll get back to you asap and emails should be answered within 24 business hours.

Posted 2 months ago

“Really hard to reach customers service on phone”

Helpful Report

Posted 3 months ago

Very sorry about this. It's due to the time of year, customer service is very, very busy. They're answering emails first to avoid duplication with emails and phone calls for the same orders. Please email sales@frenchclick.com with your order number as the subject or try on the phone in the afternoon.

Posted 2 months ago

“Received my boudin blanc well packed and I ve frozen them now thank you 😊”

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Posted 3 months ago

Merci beaucoup pour votre superbe évaluation 5 étoiles ! Nous sommes ravis que votre boudin blanc soit bien emballé et que vous ayez pu les congeler. Votre satisfaction est notre priorité et nous avons hâte de vous servir à nouveau ! 😊

Posted 3 months ago

“My order failed to turn up, can get no response from either of the phone numbers and no reply to my email querying this. Unacceptably poor service.”

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Posted 3 months ago

Very sorry about this, customer service will check what's happened to it and get back to you asap.

Posted 3 months ago

“Received my chocolates within stated time. Good communication about delivery. Would happily use again.”

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Posted 3 months ago

Thank you so much for your amazing 5-star review! We're thrilled to hear that you received your chocolates on time and appreciated our communication. It’s wonderful to know that you would happily use us again, and we can’t wait to serve you in the future!

Posted 3 months ago

“Good products. Good prices. Smooth online booking process. Courteous efficient delivery. Tout Parfait.”

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Posted 3 months ago

Merci beaucoup pour votre superbe évaluation 5 étoiles ! Nous sommes ravis d'apprendre que vous avez apprécié nos produits, nos prix et la facilité du processus de réservation en ligne. C’est un plaisir de savoir que la livraison a été courtoise et efficace. Votre satisfaction est notre priorité, et nous avons hâte de vous servir à nouveau ! À bientôt !

Posted 3 months ago

“Excellent service helpful customer service. All in all a great company with excellent products.”

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Posted 3 months ago

Thanks for the feedback and 5 star rating. We're delighted customer service were helpful and everything went well.

Posted 3 months ago

French Click is rated 4.7 based on 10,233 reviews