French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,190 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb service, so well packed, quick delivery and great communication. 5 stars, well done”

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Posted 1 year ago

“Very good service, goods arrived on time and they were well packed so no damage. Iwill use them again.”

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Posted 1 year ago

“Item corresponding to its description. Very fast dispatch. Thanks.”

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Posted 1 year ago

“Loved loved loved the aioli and mozerrella pesto flavours but thought the chicken was too subtle”

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Posted 1 year ago

“Very good products and service.”

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Posted 1 year ago

“French Click have the best of French Cuisine to offer, and, delivered straight to your door. No hassle and easy to use website. Highly recommended.”

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Posted 1 year ago

“Excellent service, quick delivery. Great prices”

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Posted 1 year ago

“Greatcselection good prices and speedy divery”

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Posted 1 year ago

“Easy to deal with. Good communications. Smooth transaction and wonderful products. More to enjoy.”

French Click 5 star review on 29th May 2023

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Posted 1 year ago

“I have just been acquainted with French Click, having discovered that they stock, the La Laitière products which I no longer can find in Waitrose. I was very impressed with the speed and efficiency of the service. The only thing I was annoyed about was that the items were only a few days away from the Sell y Date, which should not happen with dairy products. Also, a better way should be found of keeping the items cold, without them arriving soaked ought to be found, but that is less important than a closer attention to the sell By Date!”

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Posted 1 year ago

“Quick service. Great packaging”

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Posted 1 year ago

“Maybe it's a bit expensive (but isn't everywhere these days). Where I have been able to compare prices, I see that Bonne Maman jam is cheaper here than my local Co-op. The cheese selection is awesome. They have things you really struggle to find in London. So it's cheaper than going food shopping in Calais, and I really can't fault the customer service.”

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Posted 1 year ago

“Excellent prices and delivered in just a couple of days. Will be shopping again!”

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Posted 1 year ago

“French Click now very disappointing, never answer the phone, don't reply to messages and always have stock errors. You select what you want, pay what is requested, order arrives half wanted items not supplied because of stock errors. That is it, never again, be warned what you order you won't get.”

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Posted 1 year ago

Very sorry about this, if you're missing items, we can always offer free delivery on your next order so you can order them again without paying extra. Unfortunately, due us doing quite a large range of products with long supply chains and now customs occasionally the odd item might be missing.

Posted 1 year ago

“Shipment came in good order. Well packed.”

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Posted 1 year ago

“I very like the flexibility and the quick resolution on stock level”

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Posted 1 year ago

“Good products but I am disappointed that there is never a free delivery option regardless of how much is being spent, most companies now offer this service over a certain amount of spend.”

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Posted 1 year ago

Sorry to hear this. Unfortunately we don't offer this for the moment, due to a combination of customs costs and inflation.

Posted 1 year ago

“Perfect service!”

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Posted 1 year ago

“reliable service”

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Posted 1 year ago

“Although I selected date and time for delivery, the delivery date and time were changed not as per my availability so it was not reliable.”

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Posted 1 year ago

Very sorry for this delivery delay. You should always be contacted to check if you're available if we need to move your delivery date for any reason, this was a mistake.

Posted 1 year ago

French Click is rated 4.7 based on 10,190 reviews