French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,190 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, wide range of goods, resulting in a contented French wife (qui est très exigente)”

Helpful Report

Posted 1 year ago

Thanks for the feedback! Happy to hear we could provide the products to smooth things over.

Posted 1 year ago

“Always great service.”

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Posted 1 year ago

Thank you so much for your 5-star rating of FrenchClick! We are so thrilled to hear that you enjoyed our excellent service.

Posted 1 year ago

“Sometimes items ordered are not available, but generally, the service is good with parcels arriving well packed on the day requested for delivery.”

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Posted 1 year ago

Thank you for giving FrenchClick.co.uk a 4 star rating! We're glad that you've appreciated the good service we provide, with items usually arriving promptly and well packed. We apologise if certain items have been unavailable in the past and we strive to provide our customers with the best possible experience.

Posted 1 year ago

“Great speedy service, loved what i had ordered”

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Posted 1 year ago

Thank you for your 5 star rating of French Click! We're thrilled to hear that you had a great experience with our speedy service and that you enjoyed what you had ordered.

Posted 1 year ago

“Easy ordering, prompt delivery, well packaged”

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Posted 1 year ago

Thank you for your five star rating of FrenchClick.co.uk! We are glad to hear that you had such a positive experience - easy ordering, prompt delivery and well packaged.

Posted 1 year ago

“The products ordered were very good. I would have liked the packaging to be more eco-friendly with dissolvable packing peanuts.”

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Posted 1 year ago

Thank you for your 4 star rating of French Click! We are glad to hear that you were happy with the products you ordered. We can offer paper loose fill packaging as an alternative to the Flo Pak green. The flo pak green loose fill is degradable in the natural environment and it can be recycled at Supermarket recycling points.

Posted 1 year ago

“Great food, great service. Highly recommended.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating for FrenchClick! We are so pleased to hear that you enjoyed everything.

Posted 1 year ago

“Excellent service. Products as described with quick & efficient delivery.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of FrenchClick.co.uk! We appreciate your positive feedback, especially noting the excellent service you experienced.

Posted 1 year ago

“I’ve been buying products on French click for a number of years now and I’ve always been very happy with the service and products lately but the delivery service lack a bit as I had to wait all day for my last delivery that was due to arrive by 12.30pm on a Saturday and didn’t arrive till past 7pm. Didn’t even receive an email or text message to let me know that my delivery would be very late that day. I hope French click will sort this out as it is very frustrating to keep waiting not knowing if it will arrive!”

Helpful Report

Posted 1 year ago

Very sorry about this delivery delay. The driver had some major traffic problems on this route due to a tunnel being closed. We are working very hard to get the London deliveries in the slots as they should be.

Posted 1 year ago

“Parcel not delivered. Customer service does not really take charge. Nothing else to say”

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Posted 1 year ago

“Thrilled to have found you! The website was easy to order from and the food was great! Will be back!”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating! We are thrilled to have found you and we are delighted that you had a great experience ordering from us and enjoying our food. We look forward to serving you again soon!

Posted 1 year ago

“Well priced, beautifully packaged up and fast delivery. Thank you French Click!”

Helpful Report

Posted 1 year ago

Thank you so much for your five star rating of FrenchClick.co.uk! We're so glad you had a great experience with us - from our well priced products to our beautiful packaging and fast delivery.

Posted 1 year ago

“Excellent service, goods well packed and delivered promptly.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of French Click. We really appreciate your kind words about the excellent service and goods being well packed and delivered promptly.

Posted 1 year ago

“Great value, legit goods, good customer service team. Had an issue where courier broke a bottle. Items all replaced and re-sent without a problem.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of French Click. We are glad to hear that you found our good value, legitimate goods, and good customer service team.

Posted 1 year ago

“Great service, always on time and pleasant delivery person. The range of items I can buy at French click completes what I buy in my local supermarket.”

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Posted 1 year ago

Thank you so much for your 5-star rating of FrenchClick! We are so glad that you appreciate our great service, punctuality, and pleasant delivery. It is always a pleasure to be of service.

Posted 1 year ago

“The item I had ordered was actually out of stock. However, they communicated with me really well, organised an alternative and refunded me the difference. Great service.”

Helpful Report

Posted 1 year ago

Thank you so much for your positive 5-star review of FrenchClick! It's great to know that the item you had ordered was unfortunately out of stock, but that our customer service team was able to organise an alternative and that you were refunded the difference.

Posted 1 year ago

“It's lovely to be able to purchase our favourite French products online, especially the demi baguettes. the delivery is very quick, would not hesitate to recommend French Click.”

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Posted 1 year ago

Thank you so much for your 5-star rating of French Click! It's wonderful to hear that you are able to easily purchase your favorite French products online and appreciate the speedy delivery.

Posted 1 year ago

“Very impressed by your wide range of products and an easy-to-navigate web-site. I will be coming back, as these products are no longer guaranteed at our rural supermarkets. I am still exploring your range so you will be hearing from me soon. Thank you Sue Lane”

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Posted 1 year ago

Thank you so much, for taking the time to leave us such a glowing 5 star review! We are delighted to hear that you are very impressed with our wide range of products and also our easy-to-navigate web-site.

Posted 1 year ago

“Prompt efficient service easy to order and good value”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating for French Click! We are delighted that you appreciate our prompt efficient service, easy ordering process, and great value.

Posted 1 year ago

“I am a returning customer. That in itself should indicate satisfaction. The range of goods continues to impress, as does freshness and packaging. Deliveries are always prompt and undamaged.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating! It means a lot to us to see you as a returning customer. We are delighted to hear that you have been pleased with everything.

Posted 1 year ago

French Click is rated 4.7 based on 10,190 reviews