French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,190 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, thank you”

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Posted 1 year ago

Thanks for the 5 start review of French Click. Very happy to hear that.

Posted 1 year ago

“Very good selection of produce at a reasonable price, well packaged and fast delivery. Highly recommended.”

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Posted 1 year ago

Thank you so much for your 5 star rating of FrenchClick! We truly appreciate your loyalty and are delighted you've enjoyed the selection of produce at a reasonable price.

Posted 1 year ago

“Easy to order, arrived promptly, well packed, All at a reasonable price. In fact, everything that you could wish for.”

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Posted 1 year ago

Thank you very much for the 5 star rating! We are glad you were satisfied with our products – easy to order, arrived promptly, well packed, all at a reasonable price.

Posted 1 year ago

“Very efficient service. Product as advertised.”

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Posted 1 year ago

Thank you very much for your 5 star rating of Frenchclick.co.uk and for your kind words.

Posted 1 year ago

“Good selection of products. However, the database is not updated with stocks. The two tins of duck confit I ordered because they were seen as available on the day (and in fact several days later) were not available. Had I known that I would probably not have ordered anything. A Similar thing happened with a previous order. This is just not professional.”

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Posted 1 year ago

Very sorry about this, we should have had the item in stock, it just needed to be moved from the FR warehouse to the UK one for shipping.

Posted 1 year ago

“my order hasnt turned up”

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Posted 1 year ago

Very sorry about this, it looks like there was a system error when your order was placed so I don't think it's shipped. We should be able to ship it today and you'll receive it tomorrow.

Posted 1 year ago

“I ordered three packs of cereals, they were nicely packed and arrived very quickly. I would order again, the only thing I would suggest is for them to offer a wider range of Cruesli cereals on their website (dark chocolate, nuts, etc…)”

Helpful Report

Posted 1 year ago

Thank you so much for your five-star rating of French Click. We're glad that you were pleased with the packing of your order, as well as the speedy delivery. We'll check if we can get any more that range and add them and email you directly if we can.

Posted 1 year ago

“A good selection of French supermarket favourites at rather steep prices, but if you can’t get to Calais it’s a treat”

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Posted 1 year ago

Thank you for your kind 4 star rating of French Click! We are delighted to provide our customers with a good selection of French supermarket favourites.

Posted 1 year ago

“Goods arrived safely and promptly. My only criticism was that I had difficulty finding the Leisure Olive oil and Lemon salade sauce in the main section - it was in the manufacturer's section.”

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Posted 1 year ago

Thank you so much for the 4 star rating of French Click! We're glad to hear that the goods arrived safely and promptly.

Posted 1 year ago

“Superb product and brilliant service. Competitive pricing.”

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Posted 1 year ago

Thank you so much for your 5 star rating of FrenchClick! We appreciate your feedback and are thrilled that you think highly of our product and service.

Posted 1 year ago

“My go-to people for cornichons, cassoulet, and côte d'or. Obviously.”

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Posted 1 year ago

Merci beaucoup for your 5-star rating of French Click! I'm glad to hear that we are your go-to people for all your cornichons, cassoulet, and côte d'or needs!

Posted 1 year ago

“This is a great company and super responsive and reliable with quick despatch!”

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Posted 1 year ago

Thank you so much for your 5 star rating of FrenchClick! We appreciate your kind words - it is great to know that you have seen our company as great and that we have been responsive and reliable with quick despatch.

Posted 1 year ago

“Always reliable and prices way below what you can find in UK supermarkets. Highly recommended!”

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Posted 1 year ago

Thank you so much for your 5-star rating! We are delighted to hear that you appreciate our reliable service.

Posted 1 year ago

“This is the first time that the packaging cardboard arrives damaged, however the products inside were correct.”

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Posted 1 year ago

Thank you for your 4 star rating of FrenchClick.co.uk! We apologize for the damaged packaging.

Posted 1 year ago

“Yet again another French Click order delivered perfectly. Our favourite for online French shopping, with quality produce at a fair price and with a website that makes ordering easy and enjoyable.”

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Posted 1 year ago

Thank you for your 5 star rating of FrenchClick! We are thrilled to hear that another French Click order was delivered perfectly and that you enjoy our website.

Posted 1 year ago

“Quick service. Not cheap but worth it. Will use them again.”

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Posted 1 year ago

Thank you for your 5 star rating of FrenchClick! We are so pleased to hear that our quick service was worth it to you and that you'll use us again.

Posted 1 year ago

“First time buying from French Click - really impressed, the goods arrived spot on time and the amount of protective packaging was amazing. Great to know where I can now get my favourite French jam. I've already recommended F. C. to my offspring - I know they're missing their holiday Chipsters!”

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Posted 1 year ago

Thank you so much for your 5 star rating of FrenchClick.co.uk! We're so glad that your first order with us went so smoothly.

Posted 1 year ago

“Excellent choice of products, arrived safely and without hitch. Would definitely use again!”

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Posted 1 year ago

Thank you so much for your 5-star rating of FrenchClick. We are delighted to hear that you found our excellent choice of products and that they arrived safely and without hitch. Also thanks for sharing the photo.

Posted 1 year ago

“A very good range of favourite French products (some of which are now available in UK supermarkets, so do your research). The prices are reasonable considering that you'd have to fly over to bring some back yourself from your holidays or work trip, so it's worth it. A few problems with dispatching the wrong items sometimes, but always resolved quickly.”

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Posted 1 year ago

Thank you for your 4 star rating of French Click! We are glad that you appreciate our very good range of French products. Hopefully we'll improve to 5 for next time.

Posted 1 year ago

“Wonderful products. Looking forward to duck confit on christmas eve.”

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Posted 1 year ago

Thank you so much for the five-star rating of FrenchClick. Glad you could get what you needed and well in time for Christmas.

Posted 1 year ago

French Click is rated 4.7 based on 10,190 reviews