French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,100 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,100 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love getting deliveries from French Click. This mornings delivery was very well packed and the perishable were still well chilled. Excellent Service from a brilliant company!”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful 5-star review, Mary! We're thrilled to hear that your delivery met your expectations with excellent packing and chilled items. Our team takes great pride in providing top-notch service, and we appreciate your kind words. We can't wait to deliver more delightful experiences to you in the future!

Posted 1 month ago

“Good french products. Delivery was quick. Only downside was the ton of polystyrene non compostable or dissolvable to secure the goods in the box. If it was more eco-friendly I will give it a five star.”

Helpful Report

Posted 1 month ago

Thanks for the feedback and 4 star rating. We're very happy the delivery was quick. For orders with heavy damageable items we do use flo pak green loosfill. Please do note that it is degradable and it can be recycled at supermarket recycling points. More info on it can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 1 month ago

“My hopes of finding my favourite product in the UK were completely dashed when they sent me a box of 6 bottles of a different brand than I had ordered and I only realised it when I unpacked them. Efficient and friendly customer service but still a very disappointing experience. I will not use them again. Bad mistake. Don't advertise a product on your website if it is out of stock and even worse, don't just send out second best. Just not good enough.”

Helpful Report

Posted 1 month ago

Very sorry about this, you should have been informed before the change of brand from Cristal Liminana to Pacific was done and the order was shipped. It seems there is a problem with the stock of the item you wanted at the moment and we're investigating with the supplier when more is coming in to stock.

Posted 1 month ago

“Excellent choice, good offers and prompt and efficient delivery.”

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Posted 1 month ago

Merci beaucoup pour votre excellente évaluation de 5 étoiles ! Nous sommes ravis d'apprendre que vous avez trouvé de bonnes offres et que la livraison a été rapide et efficace. Votre satisfaction est notre priorité, et nous sommes impatients de vous accueillir à nouveau chez French Click pour plus de découvertes délicieuses. À bientôt !

Posted 1 month ago

“Exactly what I ordered. I’ve ordered repeat items over the years and never had any issues. Nice to see that the packing has been changed and can now be recycled.”

Helpful Report

Posted 1 month ago

Thanks for the feedback and 5 star rating we're delighted we've been able to consistently serve you and you like the new paper loose fill!

Posted 1 month ago

“Huge fan of Rochebaron cheese and apart from France this is the only place I can find it.”

Helpful Report

Posted 1 month ago

Thanks for the feedback and 5 star rating. We're delighted we can serve you Rochbaron needs!

Posted 1 month ago

“My item are not arrived 😡”

Helpful Report

Posted 1 month ago

Very sorry about this, we'll investigate this and customer service will be in touch with an update asap.

Posted 1 month ago

“Great service, great products.”

Helpful Report

Posted 1 month ago

Thanks for the feedback and 5 star rating! We're very happy you liked the products and service.

Posted 1 month ago

“Good service”

Helpful Report

Posted 1 month ago

Thank you for your stellar 5-star review! We're so glad to hear that you had a good service experience with us. Your satisfaction is our priority, and we can't wait to welcome you back to French Click for more of your favorite products. See you soon!

Posted 1 month ago

“Very happy with my coffee purchases, excellent service, delivered on time.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful 5-star review, Joe! We’re so pleased to hear that you’re happy with your coffee purchases and that our service met your expectations. Timely delivery is important to us, and we’re glad we hit the mark for you. We can’t wait to have you back at French Click for more of your favorites!

Posted 1 month ago

“Order came in quickly and was packaged with good insulation. Would recommend French Click for those goodies you are craving from France but can't access in your small town like mine!”

Helpful Report

Posted 1 month ago

Thank you for your fantastic 5-star review! We're thrilled to hear that your order arrived quickly and well-insulated. It's our pleasure to bring those delectable French goodies to towns like yours. Your recommendation means a lot to us, and we look forward to seeing you again soon at French Click!

Posted 1 month ago

“*** AVOID *** JOKE OF A COMPANY 1. order "arrived" slower than promised 2. not notified at any point prior to parcel arrival that some product were missing 3. send parcel to wrong address 4. they are very happy to never give you a refund for the products you did not receive (I deliberately waited over 2 weeks) There's no excuse!”

Helpful Report

Posted 1 month ago

Very sorry about this, it looks to me like the delivery was done on time for this order on the 27/09, from what I can see we have put the correct address. It looks like a couple of products were missing but they were noted on the picking ticket and your online account and you haven't been charged for them. Please can you email sales@frenchclick.com with the details and we'll investigate this further asap.

Posted 1 month ago

“A friend recommended French Click and so far so good. Good service and quality products. Can't wait to do my next monthly shop.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star review, Sue! We truly appreciate your friend's recommendation and are thrilled to hear that you’re enjoying our service and quality products. We're looking forward to assisting you with your next monthly shop. Your support means the world to us!

Posted 1 month ago

“My order with French click arrived on time, perfectly packed and all the products were in excellent condition. Benedicte was amazing, so helpful and thoughtful as I had forgotten some items initially but these were then added to the order. We have used French Click over the years to buy products you can’t usually find in UK supermarkets and will continue todo so. Many thanks Team French Click Julie and Philip French”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful 5-star review, Julie and Philip! We're delighted to hear that your order arrived promptly and in excellent condition. It's fantastic to know that Benedicte was able to assist you with your needs. We take pride in providing hard-to-find products, and we're grateful for your continued support over the years. Many thanks from all of us at Team French Click!

Posted 1 month ago

“2 items weren't included in my delivery and I wasn't refunded for it”

Helpful Report

Posted 1 month ago

Very sorry about this, please email sales@frenchclick.com with your order number as the subject and the details of what was missing. We'll be able to refund the items or resend them for you.

Posted 1 month ago

“Food is great. Delivery as promised. Just two little issues. Wrote an email requesting information on a product - no reply. Also, please please do not ask DPD to send texts late at night about the delivery. 10.30pm, waking self and wife. really do not need to know that delivery is coming next day!”

Helpful Report

Posted 1 month ago

Thank you for your thoughtful 4-star review! We're glad to hear that you enjoyed the food and that your delivery was on schedule. Please email sales@frenchclick.com for the product enquiry and you should always get a reply within 24 business hours. Not sure what DPD are doing with the late text message, we'll investigate that with them.

Posted 1 month ago

“Excellet product and service”

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Posted 1 month ago

Merci beaucoup pour votre incroyable avis 5 étoiles ! Nous sommes ravis d'apprendre que vous avez été satisfait de notre produit et de notre service. Votre soutien signifie beaucoup pour nous, et nous espérons avoir le plaisir de vous servir à nouveau très bientôt !

Posted 1 month ago

“My order didn’t arrrive , have try to contact them but no answer on the phone as they are closed until Monday . Waited at home all morning for my delivery and nothing showed up . Left with no delivery and no way to contact anyone about it . Very disappointed”

Helpful Report

Posted 1 month ago

Very sorry about this, it looks like DHL sent it to the wrong Depot which is why it wasn't delivered on Saturday. There isn't much we can do about this other than resend a new parcel this week or offer a refund. We apologise again for any inconvenience caused by the failed delivery.

Posted 1 month ago

“Good sensible price and delivered on time. Can't ask for more.”

Helpful Report

Posted 1 month ago

Thank you for your great 4-star review! We're thrilled to hear that you found our prices sensible and that your order was delivered on time. Your satisfaction is important to us, and we look forward to serving you again in the future!

Posted 1 month ago

French Click is rated 4.7 based on 10,100 reviews