French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,233 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,233 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection.! One of the only places where you can buy Maroilles..! Pete”

Helpful Report

Posted 1 month ago

Merci pour votre excellent avis, Pete! Nous sommes ravis que vous appréciiez notre sélection et que vous ayez trouvé le Maroilles chez nous. C'est toujours un plaisir de proposer des produits authentiques. À très bientôt pour d'autres découvertes gourmandes !

Posted 1 month ago

“I was very pleased to find my favourite french stock cubes available in the UK. A little on the pricey side but worth it for the convenience.”

Helpful Report

Posted 1 month ago

Thank you for your kind review! We're so glad to hear you found your favorite French stock cubes with us. We understand that they can be a bit of an investment, but we're happy that you feel the convenience is worth it. We appreciate your support and hope to serve you again soon!

Posted 1 month ago

“Lovely food and great customer service!”

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Posted 1 month ago

Thank you very much for your wonderful review, Francois! We're delighted to hear that you enjoyed our food and received great customer service. Your satisfaction means a lot to us, and we look forward to welcoming you back for another lovely experience soon!

Posted 1 month ago

“My order was supposed to arrive by DHL, unfortunately the delivery person didn’t bother taking it to my flat and left it outside our big block of flats. Needless to say, by the time I got downstairs it was gone. I was home all day and expecting this delivery. Now I have to go through a hassle of trying to claim it back.”

Helpful Report

Posted 2 months ago

Very sorry to hear this, it's quite a big heavy box with very specialised items in it. We'll investigate with the delivery company asap to find out what's happened to it and contact you.

Posted 1 month ago

“I am extremely impressed with my purchase of Chateldon 1650 and with the prompt service of French Click.”

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Posted 2 months ago

Thank you for your fantastic review! We're thrilled to hear that you're impressed with your purchase of Chateldon 1650 and that our service met your expectations. Your satisfaction is our priority, and we can’t wait to assist you again in the future!

Posted 1 month ago

“Great online shop! Wide range of products. I am a big fan of oysters and I always order them from French Click. Prompt delivery with the slots available for any time and day. Thank you for your professionalism and we will be ordering again soon.”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing review! We’re thrilled to hear that you love our oysters and appreciate the prompt delivery options. Your kind words about our professionalism motivate us to keep providing the best service possible. We can’t wait to serve you again soon!

Posted 1 month ago

“I sent some items as a birthday present for my daughter's partner, just before Christmas. They arrived when expected and communication about that was good. It was just a shame that hampers or gift wrapping isn't available, but my daughter did a great job.”

Helpful Report

Posted 2 months ago

Thank you for the great review! We're glad to hear that your items arrived on time and that our communication met your expectations. We appreciate your feedback about gift wrapping, and we’ll certainly take it into consideration for the future. It's wonderful to know your daughter made the present special! We look forward to serving you again soon!

Posted 1 month ago

“Very useful to find a supplier of French produce available in the UK. Not all French companies run a courier service to UK. Ordered some foie gras - excellent!”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review! We're so pleased to hear that you found a reliable supplier for French produce in the UK. It's great to know you enjoyed the foie gras! Your feedback inspires us to keep delivering quality products. We look forward to serving you again soon!

Posted 2 months ago

“Good products always delivered on time. Happy returning customer.”

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Posted 2 months ago

Thank you for the fantastic review! We're delighted to hear that you consistently enjoy our products and appreciate our timely deliveries. Your loyalty as a returning customer means the world to us, and we look forward to serving you again!

Posted 2 months ago

“Love the products. Remind me of childhood holidays. Great service & packaged well.”

Helpful Report

Posted 2 months ago

Thank you for the wonderful review! We're thrilled to hear our products brought back such lovely memories of childhood holidays. We're also glad you enjoyed our service and packaging. Your satisfaction means a lot to us!

Posted 2 months ago

“We ordered some French “treats” as a New Year’s surprise to my wife. There was a delay in delivery due to a supply issue, but the team at French Click kept me informed at every step. Will use again”

Helpful Report

Posted 2 months ago

Thank you for your kind review! We truly appreciate your understanding regarding the delivery delay and are glad to hear our team kept you informed throughout the process. We're delighted that your New Year's surprise for your wife was well-received, and we look forward to serving you again!

Posted 2 months ago

“All my favourite cheeses in one place, great, thank you!”

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Posted 2 months ago

Thanks for the 5 star review and feedback. We're delighted you found all the French cheeses you like and we delivered 5 star service.

Posted 2 months ago

“The most deliscious chocolates!”

Helpful Report

Posted 2 months ago

Thanks for the feedback and 5 star rating. We're glad you liked the chocolates.

Posted 2 months ago

“Very good purchase N prompt delivery as stated”

Helpful Report

Posted 2 months ago

Thank you for your review and great rating! We're pleased to hear you found the purchase satisfactory and that the delivery was prompt as promised. Your feedback is appreciated!

Posted 2 months ago

“great range of items and easily ordered what I wanted. Unfortunately the carrier let things down and delivery was delayed (probably due to the fact I ordered around Xmas,so somewhat busy I imagine!) but customer service from French Click was absolutely brilliant.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review and for sharing your experience! We’re thrilled to hear that you found our range of items and ordering process to your liking. We apologize for any inconvenience caused by the delivery delay, especially during the busy holiday season, but we’re glad our customer service could assist you. Your feedback means a lot to us!

Posted 2 months ago

“Cheese arrived on time and well packaged”

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Posted 2 months ago

Merci beaucoup pour votre avis 5 étoiles ! Nous sommes ravis d'apprendre que le fromage est arrivé à temps et bien emballé. Votre satisfaction est notre priorité et nous apprécions vos commentaires !

Posted 2 months ago

“Horrendous service twice now, and last order never arrived.”

Helpful Report

Posted 2 months ago

Very sorry about this, it looks like the order was shipped with DPD but has been damaged in transit. Customer service should be in touch about this to get it refunded or replaced if they haven't already.

Posted 2 months ago

“I was happy with the products quality. The company offers a large range of products, which is very convenient. The delivery is fast and well organised. However there was 2 mistakes upon delivery: I was missing one tin and the got my cheese mixed. The only bad side was that it was impossible to speak with anyone, I rang the 2 phone number a number of times with no success! Finally I had to send an email and they got back to me within 48h. I got the missing items one week later. I understand that it was Christmas time and probably a very busy period for them but I find that the client's relations service is poor: no email of order's confirmation, no details if there is refund and no answer to the phone... Otherwise, products are good, it's pricey but correct.”

Helpful Report

Posted 2 months ago

Thank you for your honest review! We're glad to hear you were happy with the quality of our products and that you found our range convenient. We apologize for the delivery mistakes you experienced and the difficulties in reaching our customer service during the busy season. Your feedback on the customer relations aspect is valuable, and we will work on improving communication and support. We appreciate your understanding and thank you for your support!

Posted 2 months ago

“Submitted an order on 12/05/2024 for $200 - have never received the shipment and still trying to reach the company. Was wondering if this is even a real company. Very disappointed since this was a Christmas gift to my French husband. 5 days after Christmas and nothing :(”

Helpful Report

Posted 2 months ago

Very sorry about this, this order contains items that we can't ship to the USA because of customs restrictions. You should have an email to the one you registered with about this.

Posted 2 months ago

“Good choice of products and efficient delivery.”

Helpful Report

Posted 2 months ago

Thanks for the review and 5 star rating. We're very happy you liked the choice of products and efficient delivery.

Posted 2 months ago

French Click is rated 4.7 based on 10,233 reviews