French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,191 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so excited to receive my shopping from one click! I’d made an order, couldn’t solve a problem I thought I had, so emailed. As soon as the office opened, I had a call from Muriel who sorted me out- then gave me a first order discount to boot! I’d ordered with a timed delivery and was delighted when the parcel came in its delivery slot. The unpacking of my treats was a joy, everything was packed in freezer packs and insulative materials, in lovely condition. The items we’ve already used were just as if I’d bought them the day day before in a Leclerc centre! I’m so looking to having friends round for an authentic raclette meal…….and am looking forward to making my next order!”

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Posted 2 years ago

“Good service and great to be able to buy genuine French products for delivery to the UK.”

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Posted 2 years ago

“Order complete and arrived on day and time arranged.Great selection of home French products too.”

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Posted 2 years ago

“All great, products as ordered. Shane about the huge volume of non biodegradable styrofoam packaging”

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Posted 2 years ago

Thanks for the review. Please note the Flopak green is degradable and can be recycled in some areas.

Posted 2 years ago

“Best butter I've ever tasted, great range of products, prompt delivery. Highly recommended!”

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Posted 2 years ago

“Absolutely brilliant. The prices were great. The range of goods is extensive. My order was very well packed and everything was in superb condition. I will be ordering again. Vive le Frenchclick!!”

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Posted 2 years ago

“Disappointed as 4 of the items ordered were not sent even though they were stated as in stock on the website. Would not have ordered had I known so many items would be absent”

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Posted 2 years ago

“Super service and very quick! Merci bcp!”

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Posted 2 years ago

“Good choice of food, efficient delivery Thank you”

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Posted 2 years ago

“Good selection of French groceries and produce with fast, reasonably priced, delivery!”

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Posted 2 years ago

“No comment”

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Posted 2 years ago

“Good products but be careful to the price, the packaging and please, the expired dates...”

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Posted 2 years ago

“The order arrived 3 days later, not the next day. Being meat and the package was very hot, we had to dispose the contents. We are not claiming a reimburse, just answering your feedback request. Best regards.”

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Posted 2 years ago

Very sorry to hear this. We can replace or refund the items for you. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll sort for you.

Posted 2 years ago

“Well packed quick delivery. Good product, as ordered”

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Posted 2 years ago

“Amazing service. Quick delivery and well packed Maguires sausage. Arrived very fresh.”

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Posted 2 years ago

“Timing as predected. Everything well packed.”

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Posted 2 years ago

“A bit pricey, but good selection of veg And meats Menu has changed and I am still to get used to it. Seem to have less poultry”

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Posted 2 years ago

“I had an issue with my initial delivery. The items were as ordered but the delivery company did not deliver promptly and so the contents were spoilt. French Click customer service was very quick to resolve the problem and arranged for a replacement order. The delivery was received and everything was as expected. I am going to use them again. The products are excellent.”

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Posted 2 years ago

“Now that I am travelling less frequently, I am absolutely delighted with French Click being able to supply goods I used to buy in France! I will be a returning customer.”

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Posted 2 years ago

“I was looking for a large box of my favourite candy growing up: les petits oursons! I found this site by accident and was so happy to find all the kind of products you can usually only find in France! The delivery take a bit of time but I got it right on the 14th of July, had the best bastille day 10/10”

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Posted 2 years ago

French Click is rated 4.7 based on 10,191 reviews