French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,190 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“love their products and very quick delivery.”

Helpful Report

Posted 11 months ago

“Good quick delivery and price. HOWEVER I was shocked and dismayed to see the packaging was a big box full of polystyrene packing chips, even though the box itself proudly stated that it was recycled and recycleable. I didnt know this awful stuff was used any more as biodegradable products or cardboard strips are so much more environmentally friendly and widely used.”

Helpful Report

Posted 11 months ago

Very sorry about this, we are starting to use paper loose fill and for an order like yours without fresh or glass items that is what should be used. Please do also note that the flo pak green loose fill is degradable and can be recycled at supermarket recycling stations. More info on it can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 11 months ago

“Booked a delivery slot for 1 Feb Order was 2 jars of foie gras which needs to be kept at temperatures between 0 and 4 degrees. DHL received parcel on 31 jab. Received parcel on the 5 Feb. I queried with customer service if the foie gras would still be ok as I had bought as a gift so I would not be opening the jars and just got a response saying they can't guarantee delivery or conditions.when shipping internationally even though n. Ireland is in the UK and it was ice packed. That doesn't tell me if they are spoiled or not. Left not knowing what to do and whether to give it or not. This was my first time ordering from this company and I deeply regret it.”

Helpful Report

Posted 11 months ago

Very sorry about this. This item should not have been shipped to NI because due to the extended transit time we can't guarantee it would arrive in good condition. We do have other similar products which are ambient temperature and you should have been contacted and offered one of those instead.

Posted 11 months ago

“I am delighted I discovered this website as I was looking for high residual mineral water and Hapar delivers exactly what my body needs.”

Helpful Report

Posted 11 months ago

Thank you for your glowing 5-star rating of FrenchClick! We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with us.

Posted 11 months ago

“Produits bien livraison bien mais alors vos prix ont explosé.”

Helpful Report

Posted 1 year ago

Merci for the feedback. We are doing everything we can to keep prices down in this inflationary and quite difficult trade environment.

Posted 1 year ago

“Do you want a review of the product or your service? Shame the product and its shipping are not cheaper. The Review form is badly written and ungrammatical”

Helpful Report

Posted 1 year ago

Thank you for your 4-star rating of FrenchClick! We appreciate your feedback, it's meant to be for the overall service. We will certainly look at the form and we are trying to keep our prices down as much as we can in the current business climate.

Posted 1 year ago

“My order went very smoothly and was delivered at the given time in perfect condition.”

Helpful Report

Posted 1 year ago

Thank you so much for awarding FrenchClick with a fantastic 5-star rating!

Posted 1 year ago

“This site was expensive, but will be worth it every now and again to treat myself. I was able to buy things which previously, I'd only been able to buy while visiting France.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate FrenchClick with 4 stars! We are trying to keep prices down as much as possible in this challenging economic environment.

Posted 1 year ago

“Excellent as usual”

Helpful Report

Posted 1 year ago

Thank you so much for your incredible 5-star rating and your continuous support of FrenchClick!

Posted 1 year ago

“The only way to get our Grand Mere coffee fix. Reliable and fast. A godsend.”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of FrenchClick! We sincerely appreciate your support and feedback.

Posted 1 year ago

“Good choice of products”

Helpful Report

Posted 1 year ago

Thank you so much for giving FrenchClick a 5-star rating! We are thrilled to hear that you had a great experience with us.

Posted 1 year ago

“Great to be able to get these items. Brilliant prompt delivery.”

Helpful Report

Posted 1 year ago

“Very happy with our purchase. Prompt delivery too.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of FrenchClick! We're thrilled to hear that you are very happy with your purchase and that the delivery was prompt as well. We greatly appreciate your support and hope to serve you again in the future. Merci beaucoup!

Posted 1 year ago

“package arrived safely”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a 5-star rating for FrenchClick! We truly appreciate your support and feedback.

Posted 1 year ago

“Speedy delivery, all in great condition. Just wondered about the extent of packaging though.”

Helpful Report

Posted 1 year ago

“Well packaged, well chilled, food in good condition. Not tried everything yet but the veal escalope and the boudin noir excellent.”

Helpful Report

Posted 1 year ago

Dear valued customer,Thank you so much for your fantastic 5-star rating of FrenchClick! We truly appreciate your kind words and support.

Posted 1 year ago

“I have been purchasing items from French Click for a number of years now. They are always of top quality and promptly delivered. Thanks and well done a very satisfied customer.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star review of FrenchClick! We truly appreciate your continued support over the years.

Posted 1 year ago

“products arived on time.quality as exspected good service thanks.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that your products arrived on time and were of the expected quality.

Posted 1 year ago

“My go to place to buy some of my favorite French food. Excellent quality, delivery with DHL is perfect.”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that we are your go-to place for purchasing your favorite French food.

Posted 1 year ago

“This is amazing products ......”

Helpful Report

Posted 1 year ago

Cher reviewer, Merci infiniment pour votre excellente évaluation de cinq étoiles pour FrenchClick ! Nous sommes ravis d'apprendre que vous appréciez nos produits incroyables.

Posted 1 year ago

French Click is rated 4.7 based on 10,190 reviews