French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,235 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,235 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thoroughly recommend”

Helpful Report

Posted 7 months ago

Thank you so much for your exceptional 5-star rating of French Click! We are truly grateful for your support and delighted to hear that you thoroughly recommend our services.

Posted 7 months ago

“Nice product arrive with secure package with cold ice recommend”

Helpful Report

Posted 7 months ago

Thank you so much for your outstanding 5-star rating and review of French Click! We truly appreciate your kind words and are delighted to hear that you had a positive experience with us.It's wonderful to know that your order arrived in perfect condition with a secure package accompanied by cold ice. We always strive to ensure that our customers receive their products in the best possible state, so your feedback reassures us that we're on the right track.

Posted 7 months ago

“Great place to get hold of fabulous French items! When things go wrong their customer service team are fabulous and provide the personal level of service that ensures an issue is resolved. Have shopped with them a few times already and will always come back. Can’t rate them highly enough!”

Helpful Report

Posted 7 months ago

Thank you so much for your amazing 5-star rating of French Click! We truly appreciate your kind words and are thrilled to hear that you had a great experience shopping with us. We strive to provide a wide range of fabulous French items, and it's wonderful to know that our customer service team was able to assist you when needed. We value your loyalty as a repeat customer, and we look forward to serving you again in the future. Your high rating means the world to us!

Posted 7 months ago

“everything did get delivered but cold food stuff was going warm noticeably. I got this parcel in fridge as soon as it got here however as stated the cold chain was definitely not great. I would suggest early deliveries as opposed to after 11 am and more ice packs.”

Helpful Report

Posted 7 months ago

Sorry to hear this. In very hot weather, more ice packs should be used and the packages are also kept in the fridge until they are collected in the evening. This should ensure the package is still fresh for 24h. We will make sure with the warehouse are packing to the correct standard. If you have any problem with any of the items, please contact customerservice@frenchclick.com and we can refund or replace them for you.

Posted 7 months ago

“Very easy site delivered on time . Great”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic 5-star rating of French Click! We are thrilled to hear that you enjoyed our products and appreciate your kind words.

Posted 7 months ago

“timely delivery of quality products”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic 5-star rating of French Click! We are thrilled that the delivery and products lived up to expectations.

Posted 7 months ago

“Thank you for your fast shipping.”

Helpful Report

Posted 7 months ago

Thanks for the feedback and 5 star rating. We're delighted the order was delivered fast.

Posted 7 months ago

“Delivery within the time frame however, when delivering French cheeses I would advise giving high priority. To be at home for the delivery we choosed 18.30 to 22.30 which is quite large (too large). The delivery happened to be at 22.15 and part of the cheese was melted! Otherwise, it is not my first time ordering with FRench Click and I like the diversity of their products. The team is friendly and willingto help. Thank you”

Helpful Report

Posted 7 months ago

Thanks for the feedback and 4 star rating. For the delivery in London the order should be in a chilled vehicle so it would be unusual to have a melted cheese. Please send pictures to customerservice@frenchclick.com and we can replace / refund for you. We are trying to keep the delivery slots as small as possible and make sure that the delivery is in the time. If you need a more accurate time, please email or call us on the day of the delivery and we'll be able to sort this for you.

Posted 7 months ago

“Great products at great prices. Whether after a french holiday and need that hit of France or more of a full shop. This is great for french items with having to worry about imports”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic 5-star rating of French Click! We are thrilled to hear that you enjoyed our products and appreciate your kind words.

Posted 7 months ago

“I was able to find Calissons, which I had been trying to get for ages. They arrived very well packed (maybe a little too much packing!) and amazingly quickly. I am very pleased.”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your support and are thrilled to hear how much you enjoyed your shopping experience with us. We're delighted to know that we could help you find the elusive Calissons you had been searching for.

Posted 7 months ago

“Parcel arrived on time and complete”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic 5-star rating of French Click! We appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 7 months ago

“Great service and prompt delivery, packaged and chilled so in perfect condition on delivery. Would recommend”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to leave us a fantastic 5-star rating! We greatly appreciate your kind words and recommendation.

Posted 7 months ago

“Main part of the order wasn't sent.”

Helpful Report

Posted 7 months ago

Very sorry about this, there can sometimes be the occasional delay with the poulet de bresse due to the supply chain and customs from France for this kind of item. Please contact customerservice@frenchclick.com if you haven't already and we'll be able to sort this out for you.

Posted 7 months ago

“Excellent service. Packaged brilliantly and was delivered very fast. Would definitely use again.”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic 5 star rating and kind words about your experience with French Click! We are delighted to hear that you found our service excellent and that your order was packaged brilliantly and delivered quickly.

Posted 7 months ago

“Well I was really disappointed about my delivery been delayed because of no driver, but the most frustrating part I didn’t get no update when choosing an other delivery had to call the number to ask were was my shopping.”

Helpful Report

Posted 7 months ago

Very sorry about this, usually your area should be delivered by our own driver. We're going to investigate what's happened to make sure this problem doesn't happen again.

Posted 7 months ago

“I haven’t received it because I think they sent it to some other address from a past order and not the one I put on for this order? The delivery company told me to contact French click for redelivery but I can’t see how to do this on their website”

Helpful Report

Posted 7 months ago

Very sorry to hear this, the delivery address should be confirmed when you checked out via PayPal. Please contact customerservice@frenchclick.com or call us on 02070976613. You can also find the contact us page on the website with a contact form: https://www.frenchclick.co.uk/t-contact.aspx

Posted 7 months ago

“Absolutely first rate company. Delighted with my purchase, went down amazingly well at a bbq. Many thanks will definitely be ordering again.”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic 5-star rating of French Click! We are thrilled to hear that you are delighted with your purchase and that it was a huge hit at your BBQ. Your kind words warm our hearts, and we sincerely appreciate your support. We look forward to serving you again soon. Merci beaucoup!

Posted 7 months ago

“Excellent service, quickly delivered as promised”

Helpful Report

Posted 7 months ago

Thank you so much for your amazing 5 star rating of French Click! We truly appreciate your support and are thrilled to hear that you had such a positive experience. We take pride in delivering excellent service, and it warms our hearts to know that we successfully met your expectations. Thank you again for choosing French Click, and we look forward to serving you in the future!

Posted 7 months ago

“Grandmere coffee brings back so many happy memories - the smell, the taste…so wonderful to have real French coffee again. The best! Thanks French Click for sourcing and sending so quickly.”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic 5-star rating of French Click! We greatly appreciate your support and are thrilled to hear about the wonderful memories and sensations that our Grandmere coffee has brought back to you. We agree wholeheartedly that there's nothing quite like the smell and taste of real French coffee.

Posted 7 months ago

“Love ordering from here. Amazing selection and easy to collect or have delivered. The refund for the item that was out of stock on collection day was back the same day. Highly recommend.”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your support and recommendation.

Posted 7 months ago

French Click is rated 4.7 based on 10,235 reviews