French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,189 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,189 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived quckly. tasted great.”

Helpful Report

Posted 7 months ago

Thank you so much for your incredible 5-star rating of French Click! We truly appreciate your kind words and are thrilled to hear that your order arrived quickly and tasted great. We're committed to providing top-notch service and only the finest quality products. It's customers like you that make our job a pleasure. Thank you again, and we look forward to serving you in the future!

Posted 6 months ago

“Very efficient! Expensive! Incudes a ‘sales tax’ - what is this I wonder as there is no such thing in the U.K.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to share your feedback about your experience with French Click. We truly appreciate it! The sales tax would be VAT on the shipping cost, it's just the terminology of the shopping cart software we use as it's not from the UK.

Posted 6 months ago

“Products were super quality, and were delivered quickly and well packaged. Excellent service.”

Helpful Report

Posted 7 months ago

Thank you so much for sharing your wonderful 5-star rating of French Click! We truly appreciate your kind words and support. It's fantastic to hear that you found our products to be of super quality and that they were delivered quickly and well packaged. We take great pride in providing excellent service to our customers, and your feedback reaffirms that we are on the right track.

Posted 7 months ago

“I’ve been using French Click for years. Having lived in France in my youth it’s great to be able to get those fav bits!”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to rate French Click with 5 stars. We truly appreciate your kind words and your loyalty to our platform.

Posted 7 months ago

“Perfect service. So difficult to find the items I wanted online & so pleased I found French Click who stock them. Will be ordering again. Thank you.”

Helpful Report

Posted 7 months ago

Thank you so much for your amazing 5-star rating and the kind words about French Click! We are thrilled to hear that you found our service perfect and were able to find the items you were looking for.

Posted 7 months ago

“Excellent service, as always. Order for Lavazza coffee.”

Helpful Report

Posted 7 months ago

Thank you so much for your amazing 5-star rating of French Click! We truly appreciate your support and kind words. We are thrilled to hear that you are satisfied with our service. As always, we strive to provide excellent service to our customers, just like you. We are delighted to have fulfilled your order for Lavazza coffee. It's fantastic to know that we could meet your expectations.

Posted 7 months ago

“Very good value products and excellent delivery - will use again”

Helpful Report

Posted 7 months ago

Thank you so much for your incredible 5-star rating of French Click! We truly appreciate your support and we're thrilled to hear that you found our products to be of very good value. Our team works hard to curate a wide selection of high-quality items for our customers. We're also delighted that our delivery service exceeded your expectations. We look forward to serving you again in the future. Thank you for choosing French Click!

Posted 7 months ago

“Been using for a good few years now. No major issues. Pleasant and polite staff. Fair prices. It is great that I can get the french products that I love that you just cannot get in England other than through a supplier such as Frenchclick. Thanks very much!”

Helpful Report

Posted 7 months ago

Dear valued customer,Thank you so much for your amazing 5-star rating! We truly appreciate your kind words and continuous support. Our team at French Click is thrilled to know that you've been using our services for several years and have had a pleasant experience.

Posted 7 months ago

“Very helpful regarding my delivery, product as described, perfectly packaged,and kept nice and cool.”

Helpful Report

Posted 7 months ago

Dear valued customer,Thank you so much for your fantastic 5-star rating and for taking the time to review French Click! We truly appreciate your support and we're thrilled to hear that you found our service helpful regarding your delivery. We take pride in providing products that match their descriptions, and we're delighted that your order was perfectly packaged and kept nice and cool.

Posted 7 months ago

“Excellent service and prompt delivery. Queries are answered comprehensively too. Will recommend to friends too. Merçi”

Helpful Report

Posted 7 months ago

Thanks for the feedback and 5 star rating!

Posted 7 months ago

“It’s so good to have French Pastry and the most delicious Chocolate ever! -Lindt Maxi Plaisir - delivered to my door. The order is always packed well and arrives on the chosen date. We are very fortunate to have French goods readily available.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your support and loyalty to French Click.

Posted 7 months ago

“Fast delivery, well packaged. Got the product I thought I could only get in France. Really pleased.”

Helpful Report

Posted 7 months ago

Thank you so much for your outstanding 5-star review of French Click! We are thrilled to hear that you were delighted with our service and the product you received.

Posted 7 months ago

“Excellent service, very well packaged and quick.”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic five-star rating of French Click! We truly appreciate your positive feedback. It's great to hear that you had a smooth experience with our service. We pride ourselves on providing excellent service, ensuring that your order is well packaged and delivered swiftly. We're thrilled to have met your expectations, and we look forward to serving you again soon.

Posted 7 months ago

“A lovely WebStore, with a great array of food and drink. Orders are delivered to requested dates, and I coul dnot fault the service or the packaging at all.”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic 5-star rating of French Click! We are thrilled to hear that you had such a wonderful experience with our WebStore. We take pride in offering a great selection of food and drink, and it's delightful to know that you found it to your liking. Delivering orders on requested dates is a top priority for us, and we are pleased that we were able to exceed your expectations with our service and packaging. We truly appreciate your kind words and look forward to serving you again soon!

Posted 7 months ago

“Excellent range of products and first class service. Regular communication about special offers. If you are a Francophile you can get all the things you love. Can't fault them.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to give us a glowing 5-star rating! We truly appreciate your support and are thrilled to hear that you had such a positive experience with French Click.

Posted 7 months ago

“Having had issues with a company I used before, I tried French Click and I have not been disappointed. My parcel have always arrived on days/times I booked. My little bit of France in the UK!”

Helpful Report

Posted 7 months ago

Thank you so much for your glowing 5-star review of French Click! We truly appreciate your kind words and are thrilled to hear that we have exceeded your expectations.

Posted 7 months ago

“Very responsive and informative during the course of the order. My item was not readily available through no fault of Frenchclick. I was contacted and advised, I was also provided with several updates until my item was delivered successfully”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic 5-star rating of French Click! We are thrilled to hear that you found our service very responsive and informative throughout the ordering process. We apologize for the inconvenience caused by the unavailability of your item, which was beyond our control. However, we are delighted that we were able to promptly contact you, provide updates, and ultimately ensure the successful delivery of your item.

Posted 7 months ago

“The mayonnaise was a part of a birthday gift for my sister. She is huge fan of mayonnaisse but loves this real French mayonnaise above all compared to what is sold in our supermarkets here in the UK.”

Helpful Report

Posted 7 months ago

Thank you so much for giving French Click a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. We're delighted to have been a part of your sister's birthday gift, especially with our real French mayonnaise. It's fantastic to know that she enjoys it more than the ones available in UK supermarkets. We strive to provide the finest French products, and we're glad to have exceeded your expectations. Thank you again for your support, and we look forward to assisting you with more exceptional products in the future.

Posted 7 months ago

“Lovely assortment to choose from, genuine like shopping in a French supermarket, all the favourites! Swift delivery, ice packed so arrived fresh and cold. The only problem is some of the cardboard packaging turned to mush due to water damage from ice packs. Thanks for a great service though!”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to provide us with a fantastic 5-star rating for French Click. We truly appreciate your kind words and are thrilled to hear that you found our assortment lovely, genuine, and reminiscent of shopping in a French supermarket.

Posted 7 months ago

“Hello very good service but one thing wrong the packaging is shockingly ”ungreen” , it needs to be more paper , sorry”

Helpful Report

Posted 7 months ago

Thank you so much for giving French Click a 5-star rating! We do use Paper for our orders without fresh and fragile items. Please do also note the flo pak green is degradable and can be recycled at supermarket points, more info on it can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 7 months ago

French Click is rated 4.7 based on 10,189 reviews