French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,190 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been buying Nectar coffee from French Click for several years. The coffee is excellent, always well-within its use-by date and the delivery service is user-friendly and efficient”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5 star rating of FrenchClick! We are thrilled to hear that you have been a loyal customer for several years and that our Nectar coffee has consistently impressed you.

Posted 1 year ago

“I have place on order on 10/01/24 that was meant to be delivered on 12/01/24. As of now I still haven’t reveived my order, Ive also emailed the customer service twice and still didn’t get any reply.. My experience is quite disppointing so far and I hope this will get resolved soon enough!”

Helpful Report

Posted 1 year ago

Very sorry about this, please make sure you're sending to customerservice@frenchclick.com and sales@frenchclick.com. This should have been shipped, we'll investigate and get back to you asap.

Posted 1 year ago

“Large range of products. Delivery on time. Good after sale service”

Helpful Report

Posted 1 year ago

Thank you for your outstanding 5-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us.

Posted 1 year ago

“Product arrived in good condition- very quick&reliable service!”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of FrenchClick! We sincerely appreciate your kind words and are thrilled to hear that your product arrived in perfect condition.

Posted 1 year ago

“I have been purchasing Lesieur dressing and Bonne Maman jams from French Click for several years as not available locally. Everything always arrives promptly and well wrapped and tastes wonderful.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give FrenchClick a 5-star rating! We truly appreciate your support and loyalty.

Posted 1 year ago

“Happy costumer.”

Helpful Report

Posted 1 year ago

Thanks for the feedback and 5 star review of French Click. Very happy as well!

Posted 1 year ago

“Easy to order and they had just what I wanted. Delivery was fast and efficient.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of FrenchClick! We greatly appreciate your support and feedback. We are thrilled to hear that you found it easy to order and that we had exactly what you were looking for

Posted 1 year ago

“All products arrived in perfect order on time and tasted delicious, what more can I say except thank you French Click, Paul”

Helpful Report

Posted 1 year ago

Dear Paul,Thank you so much for your wonderful 5-star rating of French Click! We truly appreciate your kind words and are thrilled to hear that all the products arrived in perfect order and tasted delicious.

Posted 1 year ago

“Really great service and items arrived in good time. They sell stuff that you don't often see in the UK like the Lindt bars that I bought thanks!”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating! We are thrilled to hear that you had a great experience with French Click. We are delighted that our service met your expectations and that your items arrived in good time.

Posted 1 year ago

“This is my second purchase through French Click and this experience was as good as my first. Order was filled and shipped promptly and most important... it was packaged well for the long trip to the U.S. Order arrived in perfect condition and actually two days ahead of the estimated time. Will definitely be placing additional orders.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of French Click! Very happy to hear the order made it over quickly and efficently.

Posted 1 year ago

“Lovely goods. A lot of packages”

Helpful Report

Posted 1 year ago

Thank you for your 4-star rating and taking the time to review FrenchClick! We truly appreciate your feedback.

Posted 1 year ago

“Easy to order from website and delivered very quickly and as promised.”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing 5-star review of French Click! We are absolutely thrilled that you had such a fantastic experience shopping with us.

Posted 1 year ago

“Fantastic service from French Click with a really fast delivery thank you”

Helpful Report

Posted 1 year ago

Thank you so much for giving French Click a phenomenal 5-star rating! We truly appreciate your kind words and are thrilled to hear that you had a fantastic experience with our service.

Posted 1 year ago

“Bought 5 tubs of Rillettes - delivered 17/12/23 expiry date 28/12/23 - 11 days before gone off. Had to throw 3 away. Customer services asked for photos and after providing them they said they wouldn't do anything and 11 days is acceptable.”

Helpful Report

Posted 1 year ago

Very sorry to hear this. The Bordeau Chesnel rillettes are a fresh product range and the usual use by date would be 7 to 21 days from the delivery day. We will update the product information page with this so it's clearer. If you let us know on the deliver day you expected them to be longer we might be able to do something. It is more difficult when you contact us 1 month later.

Posted 1 year ago

“I have ordered from FrenchClick for years and never had any issues. Great selection of products, timely delivery, friendly customer service. Really good!”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of French Click! We're thrilled to hear that you have been a loyal customer for years and never encountered any issues.

Posted 1 year ago

“Easy to order and came when expected can’t ask for better then that”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating and glowing review of FrenchClick! We truly appreciate your support and are thrilled to hear that you found our website easy to navigate and our delivery service prompt.

Posted 1 year ago

“This was the first time I used French Click, just before Christmas. Easy to use website and prompt delivery of summer holiday favourites to give as gifts. Will use again.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of French Click! We are delighted to hear that you had such a positive experience with our website and that your summer holiday favorites were promptly delivered in time for Christmas.

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding 5-star rating of FrenchClick! We greatly appreciate your feedback and support.

Posted 1 year ago

“I couldn t go back to my native Nantes for Christmas so what a joy tondiscover that I could order my favourite Christmas French foods from French click. I was very impressed by their selection of foods in general but also for Christmas. So many regional foods too! I ordered Les Petits Beurre Nantais de LU, Les Rillettes du Mans ( impossibles à trouver ici), le boudin blanc de Noël, confit d'oignon, chocolats de Noël ( les Pyréneens, les Escargots de Bourgogne en chocolat etc ...), la crème de marrons etc... Quel bonheur! Les produits étaient parfaitement emballés y compris les produits réfrigérés et la livraison dans les délais attendus. C'était ma premiere commande et j'ai été ravie. A refaire. Merci à toute l'équipe de FrenchClick et très bonne année à vous tous!”

Helpful Report

Posted 1 year ago

Merci! Happy to hear you found so many products you wanted including the regional ones. Thanks for the feedback.

Posted 1 year ago

“As always, first class products, packaging is always perfect”

Helpful Report

Posted 1 year ago

Thanks for the feedback. Very happy to hear you enjoyed everything.

Posted 1 year ago

French Click is rated 4.7 based on 10,190 reviews