French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,191 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“nice products delivery on time . Delivery driver nice customer service.”

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Posted 2 years ago

“Items arrived quickly and well packaged.”

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Posted 2 years ago

“my order was placed two weeks in advance, and still turned up 4 days late, forcing me to cancel my French day with some freinds. Then when it did turn up there were three items missing. I have been refunded which was fine, but only found out when unpacking my box, not advance email. Whole experience very disappointing, not sure whether I bother with them again as it is too much hassle.”

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Posted 2 years ago

Very sorry about this. You can find the final version of your order when it ships out, from the your account section of the website in your order history. If you want to order again we can offer free delivery, please e-mail customerservice@frenchclick.com and we'll sort that for you.

Posted 2 years ago

“Absolutely delighted with both the products and the quality of the service!”

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Posted 2 years ago

“Excellent selection, cheap delivery costs and easy ordering process.”

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Posted 2 years ago

“Great quality french products.”

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Posted 2 years ago

“After searching for an item I liked while in France, I finally found it on French Click. I placed my order and it arrived safely in a reasonable amount of time.”

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Posted 2 years ago

“Very impressed with competitive price of items purchased and great after sale service. Thanks once again.”

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Posted 2 years ago

“Delivery was at the early part of the window. My order was complete so couldn’t be better. Thank you”

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Posted 2 years ago

“Excellent service packaged well. Thank you . Rosemary Baldwin”

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Posted 2 years ago

“Good selection and easy to order delivered as promised”

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Posted 2 years ago

“Very pleased with the process. My order was delivered quickly”

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Posted 2 years ago

“Great quality products and really quick delivery. Will be using again when I get a taste for the hah-hee-haa”

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Posted 2 years ago

“Fabulous, being able to get my favourite LU snacks between holidays is brilliant, thank you French Click, I will definitely be ordering again.”

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Posted 2 years ago

“marvelous products delivery charges excessive”

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Posted 2 years ago

“Very few suppliers of the concidered best in the world smoked garlic from Arleux.”

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Posted 2 years ago

“chocolate and yogurts were very compressed. Three items from the order were missing. We would be very happy if it was announced before delivery.”

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Posted 2 years ago

“Very quick delivery dates. Excellent products. Would be better with more environmentally friendly packaging of order - a smaller box would have needed less extraneous filler.”

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Posted 2 years ago

Very sorry about this. We'll certainly investigate to make sure the warehouse are using the correct box sizes as it sounds like an incorrect size was used. The flo pak green loose fill is also degradable and recyclable in some areas.

Posted 2 years ago

“Delivery fee too expensive, had to cancel my shopping list”

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Posted 2 years ago

“A very good professional service which ticked all the boxes . I am well pleased with my purchase. I look forward to the next time.”

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Posted 2 years ago

French Click is rated 4.7 based on 10,191 reviews