French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,190 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Late delivery, no updates, not answering the phone, I have been a client for years but no sorry I will go somewhere else from now on”

Helpful Report

Posted 1 year ago

Very sorry for this delivery delay. We are very busy and unfortunately due to your location it can be quite hard to get orders in the morning slot. We are working very hard to try and make sure all deliveries are on time.

Posted 1 year ago

“I placed an order of 15 products on the 8th December 2023 for delivery on the 20th December 2023 ( today). I have only received 3 items and when I try to call there is no answer. the items are for Christmas so it has left me quite anxious with very little time to organise a new shopping trip.”

Helpful Report

Posted 1 year ago

Very sorry about this, it has been sorted out on email I think now and the missing items are being sent tomorrow.

Posted 1 year ago

“Poor customer service. Called the number provided many times but no answer. Never received my delivery as we waited during the delivery time slot and nobody rang the bell so it’s just right to file for a refund.”

Helpful Report

Posted 1 year ago

Very sorry about this, please email customerservice@frenchclick.com with your order number as the subject and we'll investigate this asap. It looks like the delivery is from November and usually it should have done.

Posted 1 year ago

“First time I've used French Click and I will definitely use them again. I'd placed an order then continued browsing their site. I found other items I wanted so, placed a second order. Next day I received a call from them saying they'd place my order in one package, if I were happy with that, thus saving me two delivery charges. Yes, please! I have not come across another company who would do that, and I've ordered in the above mentioned way, plenty of times and have never been offered the refund of the extra delivery charge. The products were great too, which means I'll be back, as they say.”

Helpful Report

Posted 1 year ago

“A great selection of French specialties. The delivery service is excellent, always on time. I can thoroughly recommend French Click.”

Helpful Report

Posted 1 year ago

“Products have arrived well parcelled up. Will order again.”

Helpful Report

Posted 1 year ago

Thank you for your 5-star rating of French Click! We're so pleased to hear that!

Posted 1 year ago

“Fast, efficient service, would recommend and definitely use again”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of French Click! We are so pleased to hear that you had an efficient experience with us and would recommend and use us again.

Posted 1 year ago

“Good as always, they pack perishable goods with great care. Good selection, never any problems with delivery. A+”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5 star rating! We greatly appreciate your feedback.

Posted 1 year ago

“Easy way to stock up on some French favourites. Also good value and reliable delivery. Recommended!”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating! We are happy that you found our FrenchClick.co.uk to be an easy way to stock up on some French favourites.

Posted 1 year ago

“the order came 2 hours early, when i ordered a 12.00 slot to make sure i was here. 1/3 of the order was unavailable, and 1 item only had 3 days shelf life. overall not impressed. have been using another company since”

Helpful Report

Posted 1 year ago

Very sorry about this, this time of year it is very busy which unfortunately can lead to modifications to the routes and occasional missing items. We are working very hard so all deliveries are on time in the correct slot and with all products. If you're ordering again, please contact customerservice@frenchclick.com and we can offer free delivery.

Posted 1 year ago

“Good range of products many of which are difficult to source outside of large cities. Delivery on time and well chilled. Only grumble is the website which can be difficult to navigate. Great service keep it up.”

Helpful Report

Posted 1 year ago

Thanks for the great rating and kind words! We're glad you appreciate the range of products we offer.

Posted 1 year ago

“Good reliable company”

Helpful Report

Posted 1 year ago

Thank you so much for giving us a 5-star rating! We’re thrilled to have provided you with a good reliable service and we are grateful for your kind words. Merci beaucoup!

Posted 1 year ago

“I received my order from French Click, with only seven days before the the use by date on 6 out of 7 soft cheeses. The other had 4 weeks. They don't answer the phone or respond to emails and messages. Shockingly bad service.”

Helpful Report

Posted 1 year ago

Very sorry about this, customer service should have been in touch about this. We're just very busy due to Christmas orders.

Posted 1 year ago

“excelent product and service”

Helpful Report

Posted 1 year ago

Merci beaucoup! Nous sommes heureux que vous ayez apprécié notre produit et notre service excellent. Nous apprécions beaucoup votre commentaire et votre évaluation de 5 étoiles.

Posted 1 year ago

Thank you for your five-star rating of French Click! We are glad to hear that you had an excellent experience with our product and service.

Posted 1 year ago

“Really excellent service and has been continuously for the three years I've been buying from them.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave a 5 star rating for French Click! We appreciate your positive feedback!

Posted 1 year ago

“Excellent service quick delivery good products”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of French Click! We really appreciate your recognition of our excellent service, quick delivery, and good products!

Posted 1 year ago

“I live in France and have family in the UK. Every Christmas I send them food parcels using French Click, and they're always delighted. And so am I, as all I have to do is choose what to put in the parcels and pay, and French Click does all the hard work! There's a great selection of items, the shopping basket is easy to use and there's a choice of delivery options. Merci et bravo French Click!”

Helpful Report

Posted 1 year ago

Merci beaucoup for such a glowing review of FrenchClick! We are absolutely delighted that our services have been able to make your Christmas even more special by helping you send gifts to your family in the UK.

Posted 1 year ago

“Brilliant - speedy and communicative! Thank you!”

Helpful Report

Posted 1 year ago

Thanks for the feedback. Glad to hear everything worked so well.

Posted 1 year ago

“Happy with the quick delivery and communication with customer services. we haven't tried the products yet so can't review them, however, I'd just like to suggest for future reference that it would be great to have more info about the products generally on French Click's website, such as: Has the product been frozen previously, can it be frozen, are the chicken/pork/beef free range/ fed organically or not, etc.”

Helpful Report

Posted 1 year ago

Thank you very much for your 4 star rating of French Click and your valuable feedback. We strive to offer excellent customer service and are delighted that you were happy with the quick delivery and communication. We'll certainly look in to adding this product information, generally our products should not have been frozen previously and never by us. If the manufacturer has it should be stated on the packaging. We'll also look in to the other idea.

Posted 1 year ago

“Very well set up ,so so easy to shop and place an order and delivered on time.brilliant”

Helpful Report

Posted 1 year ago

Thank you for your glowing review of French Click! We are so pleased to know that you found the website to be extremely user friendly and your order was delivered in a timely manner.

Posted 1 year ago

French Click is rated 4.7 based on 10,190 reviews