French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,191 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. But Lipton's Russian Earl Grey is not as good as Twinings. I didn't seem to be given the opportunity of buying Twinings on this occasion.”

Helpful Report

Posted 2 years ago

“Very poor customer service. When my order arrived (in my order I had two packs of the same sweets) one was fine, the other looked like it had been kicked around the floor as it was very crumpled and split open, with a very faded sell-by date!! I emailed customer serv. who replied "Unfortunetey, we cannot redeliver a single pack of sweets"! As you can see they can't even spell! They did tell me I could keep the rubbish pack!!!! But more importantly, why could they not have sent me another pack, I replied again explaining that they were a gift for two boys so I would not be able to use the other bag, so could please just pop a bag in the post as this was not my mistake. They have not even bothered to reply. Not at all happy that they feel they can just put any old rubbish in with an order and hope you don't notice.”

Helpful Report

Posted 2 years ago

Very sorry about this. Normally a re delivery should be offered, we'll investigate this as it seems customer service just refunded it.

Posted 2 years ago

“These people have a great range of products and ordering is very simple. The delivery process was very efficient.”

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Posted 2 years ago

“Good prices, fast delivery. Will use again.”

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Posted 2 years ago

“The day before my delivery I went on the website to check the status of my order, I realised some items add been removed. I called and was told they didn’t have the items. I wanted to cancel the order as not all my items were going to be delivered, was told I couldn’t cancel! I had to cancel 48h before delivery! I asked why they didn’t let me know before, I was told they didn’t know! As they wouldn’t let me cancel the order, they promised my missing items would be delivered at some point when available. Then later on I received an email saying the redelivery was cancelled. Overall they were quite happy to take my money, but had no interest on fulfilling my order. Will not use again!”

Helpful Report

Posted 2 years ago

Very sorry about this. We don't take card payments until we actually ship orders out. We're investigating what was missing and what's happened there. If the order was shipped already you can refuse it, will be returned and we'll offer a full refund. We can also ship missing items later or offer free delivery on your next order if you want to re-order them.

Posted 2 years ago

“How much must I order to get free delivery? Goods fine, but very expensive delivery”

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Posted 2 years ago

“Packaging could improve”

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Posted 2 years ago

“Lovely products, thanks.”

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Posted 2 years ago

“Great product selection, sensible prices and reliable delivery - happy long-term customer.”

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Posted 2 years ago

“Good reliable service. Product came well packed . So nice to be able to have familiar French produce here in the UK. Delivery is expensive though!”

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Posted 2 years ago

“Items received as ordered reasonably quickly - Gladly recommend and will certainly order again from them. The only issue was that a couple of items I was looking to purchase were out of stock, apart from that, very happy.”

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Posted 2 years ago

“Delivered all products as requested and on time. Products were all intact.”

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Posted 2 years ago

“Very good choice of items hard to find in UK. Sent quickly and arrive fresh, especially good for chilled food.”

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Posted 2 years ago

“It’s great to be able to buy all these products in the UK. Always arrives promptly and very well packaged.”

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Posted 2 years ago

“Everything as expected. Good products and perfect delivery.”

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Posted 2 years ago

“one item was not in the order but was delivered a few days later, so not a problem”

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Posted 2 years ago

“Really useful way to get your favourite French items. Personally, I use French Clic for my favourite snacks.”

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Posted 2 years ago

“Well wrapped although several cans were dented. Arrived quickly. Quite expensive though.”

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Posted 2 years ago

“Pretty solid”

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Posted 2 years ago

“great products and service”

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Posted 2 years ago

French Click is rated 4.7 based on 10,191 reviews