French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,234 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,234 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product arrived, beautifully and sustainably packaged, but unfortunately, to a flat next door, rather than to my house. Someone 'clicked' the wrong address but I managed to track it down eventually. The man I spoke to at French Click accepted that they were at fault and offered to replace if necessary, which I'm glad wasn't needed. I was happy with the handling of the situation.”

Helpful Report

Posted 1 year ago

Very sorry about this mistake, we will investigate to make sure the booking is accurate in future. We are happy it was at least resolved ok.

Posted 1 year ago

“The food and service is excellent. The only reason for giving three stars is due to the packaging. Polystyrene is so damaging. Please consider some other filler for the boxes.”

Helpful Report

Posted 1 year ago

Thanks for the feedback. We are moving to use Paper loose fill on all orders without fresh or glass fragile items. Please do also note that the flo pak green loose fill is degradable in the natural environment and can be recycled at supermarket points, you can find more info on it here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 1 year ago

“As always, the ordering process, packaging, and delivery were perfect. What wasn't in this instance (I have ordered from French Click several times before), is the error in my order. I was sent one wrong item in my order (the wrong terrine). After having to send a photograph of my delivery note and the wrong item, I expected to have the correct item sent to me. It wasn't, I was simply given a refund. And, I didn't like the "wrong" item. I did email French Click about my disapointment but received no reply.”

Helpful Report

Posted 1 year ago

“Very happy with the product, but really wish that it were possible to use packaging other than copious quantities of polystyrene chips.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your valuable feedback on FrenchClick. We are trying to use paper loose fill with all orders that contain dry products only. Please also note that the flo pak green is degradable in the natural environment and can be recycled at supermarket recycling points.

Posted 1 year ago

“First order on French Click. Was informed that the order would be delivered before 12:30 so had arranged to be at home specifically to receive the order. By 12:30 nothing arrived so I phoned customer service and was informed that I was last on the list for deliveries and that my order would arrive in the afternoon. It arrived after 5:00 as the driver hit problems because of road works. The whole experience was frustrating. You should call customers if deliveries are delayed.”

Helpful Report

Posted 1 year ago

Very sorry about this delivery delay. Yes you should have been informed the delivery was behind schedule. We are working hard to make sure deliveries to all London postcodes are on time.

Posted 1 year ago

“While the delivery was fine, I was not so happy that the merguez I ordered were just at their date limite de consommation. They were good but it would have been better if they had had a longer shelf life. Which is why I only gave three stars.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback! We are so happy to hear that French Click made your shopping experience positive. We will need to investigate the short date, this is likely due to a stock rotation error somewhere.

Posted 1 year ago

“The website is a nighmare to navigate. The photos are the products are really bad and it's impossible to zoom in. Also it does not show the compositions of the products. But I found lots of products I was looking for and the delivery was smooth.”

Helpful Report

Posted 1 year ago

Very sorry to hear this. Please can you let us know what device and browser you're using via email to customerservice@frenchclick.com and we'll look in to this.

Posted 1 year ago

“Très déçu de votre service.. j’avais commandé un foie gras de 500 à 600grs et vous m’envoyer un lob de 350grs sans prévenir votre client.a quoi sert de demander notre e-mail? Maintenant j’ai besoin d’un autre lob mais je refuse de payer une deuxième fois pour les frais d’envois.”

Helpful Report

Posted 1 year ago

Very sorry about this, this is very small and we can of course ship another one for free. We'll be in touch to arrange this.

Posted 1 year ago

“My first order arrived quickly and well-packed but two of the five bottles Vichy water which my order included and for which I had paid were missing. A hand-written packing slip said the shortage was due to a stock error and that the cost of the two bottles had been deducted from my payment. This turned out to be true; however, the delivery charge divided by the ordered items made each more expensive”

Helpful Report

Posted 1 year ago

“Great to be able to get the products but came wrapped excessively with a box full of polystyrene peanuts, bubble wrap and lots of tape. Bottles dented anyway, not that it matters. Would put me off ordering again.”

Helpful Report

Posted 1 year ago

Sorry to hear this, it sounds like your order was over packed and we'll investigate this with the warehouse. Please note that the flo pak green loose fill is degradable in the natural environment and it can be recycled at supermarket points.

Posted 1 year ago

“Poor packaging resulted in two of the three tins having huge dents....not what I needed in the presents I'd intended to give. Otherwise a good website etc.”

Helpful Report

Posted 1 year ago

Very sorry about these dents, please send photos to customerservice@frenchclick.com and we can investigate this for you.

Posted 1 year ago

“The problem is the packaging. Please could you use more recyclable packaging. I would buy more frequently if you did.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback on French Click. The flo pak green loose fill and bubble bags are recyclable at super market points and it does degrade in the natural environment. Additionally we do have paper loose fill available, if you want it please specify in the notes box when ordering, it's not being used on all orders yet.

Posted 1 year ago

“I love the choice of food and the fact that i can have french food delivered to the UK. I am concerned at how long DHL had my order before delivery especially as some of it was cheese. With reference to the cheese it arrived completely squashed and did not resemble the rocamador cheese i have had before. Also the biscuits arrived broken.”

Helpful Report

Posted 1 year ago

Very sorry to read this, please email customerservice@frenchclick.com with your order number as the subject and we can investigate the damage, how long it's been in transit and look to get a replacement or refund sorted for you.

Posted 1 year ago

“The product was as advertised and it arrived in the timeframe given. Thank you for that. My only criticism is the packing. More training needs to be given to those who pack your products for shipping, as the product packaging arrived crushed. All of the packing material was at the bottom of the box, instead of being distributed evenly around the product to protect it. This meant that to close the box fully, the packer had to crush the product to seal the box. It's bad enough trying to get packages to arrive through the usual delivery companies in the condition they were intended for, but to pack the products incorrectly as well?”

Helpful Report

Posted 1 year ago

Very sorry about this, please send photos of the packing and any damage to customerservice@frenchclick.com. We can then sort any issue out for you and with the warehouse to make sure these errors don't happen in future.

Posted 1 year ago

“OK. Dad about the sausages. The frozen stuff was defrosted and soggy. Will not buy again from you.”

Helpful Report

Posted 1 year ago

Very sorry to hear this. We don't sell frozen items, so these are probably fresh items. Please contact customerservice@frenchclick.com with your order number as the subject and we'll sort this for you.

Posted 1 year ago

“Still awaiting delivery of my order!”

Helpful Report

Posted 1 year ago

“I bought 8 puddings but they only had 5 days of life so I had to have 2 puddings a day to use them in time. Apart from that, not bad.”

Helpful Report

Posted 1 year ago

“Love Frenchclick as I can get beloved French products that I can not find anywhere else…..however, feeling a bit let down with product (namely merguez) showing available online but unavailable upon delivery (my last 4 or 5 orders!). Very quick on refund but hardly the point sadly. Other than that excellent service/delivery, well packaged (although could do better with something more easy to dispose of/better for the environment) and customer services. Any chance frenchclick can sell alcohol such as Ricard in the future?”

Helpful Report

Posted 1 year ago

Sorry about this. This item should always be available so not sure what has happened here. We can offer you free delivery on your next order, please email matthew@frenchclick.com and we'll sort it for you. Unfortunately we can't sell alcohol due to legal complications with importing and selling it.

Posted 1 year ago

“It is great that we are able to buy French products through you and I have done for many years. The one main thing I have an issue with is the packaging it is not environmentally friendly and does not keep products intact. Often I have yoghurt pots that have leaked I don’t complain as I am pleased to have access to French products whilst living in the UK. There are also products that are missing from the orders which I understand but I am not sure if these are refunded?”

Helpful Report

Posted 1 year ago

Very sorry about this. Usually the packaging should be able to protect the items and we do also use fragile tape. Sometimes the delivery companies can be very rough with the packages which can occasionally cause damage. You should certainly only be charged for what you receive. The final version of your order is always available in the your account section of the website in your order history. If there is any issue with that, please email customerservice@frenchclick.com with your order number as the subject and it'll be sorted.

Posted 1 year ago

“We are disappointed that we are never able to order the following apericubes, Saeur des supporters, Carremont Toque and apericube tonic. as they are always unavailable.”

Helpful Report

Posted 1 year ago

French Click is rated 4.7 based on 10,234 reviews