French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,188 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the product. A complication with the carriers over delivery caused delay but was quickly resolved and the product was still in good condition.”

Helpful Report

Posted 1 week ago

Merci beaucoup for your kind review! We’re delighted to hear that you’re very happy with the product. We understand that delivery complications can be frustrating, but we’re glad it was resolved quickly and that your item arrived in good condition. Your satisfaction is important to us, and we look forward to serving you again in the future!

Posted 1 week ago

“Excellent choice of products and fast service. What I bought was delicious and. very reasonably priced.”

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Posted 2 weeks ago

Merci beaucoup for your fantastic 5-star review! We're so pleased to hear that you enjoyed our products and found the service fast. Offering delicious items at reasonable prices is our passion, and your feedback truly inspires us. We can't wait to welcome you back for more delightful finds!

Posted 1 week ago

“Good service, reasonable price, will use again”

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Posted 2 weeks ago

Merci beaucoup for your wonderful 5-star review! We’re so glad to hear that you received good service at a reasonable price. Your satisfaction means the world to us, and we look forward to the opportunity to serve you again in the future!

Posted 2 weeks ago

“Great frnech coffee, adn arrived super quick.”

Helpful Report

Posted 2 weeks ago

Merci beaucoup for your amazing 5-star review! We’re thrilled to hear that you enjoyed our French coffee and that it arrived quickly. Your satisfaction is our top priority, and we love bringing a taste of France to your doorstep. We can't wait to serve you again soon!

Posted 2 weeks ago

“A great way to get some of the French specialties unavailable in English supermarkets.”

Helpful Report

Posted 2 weeks ago

Merci beaucoup for your fantastic 5 star review! We're delighted to hear that you found a great selection of French specialties with us. It's our pleasure to bring those delicious items that you can't find in English supermarkets. Your feedback encourages us to continue providing unique options. We look forward to serving you again!

Posted 2 weeks ago

“Whilst the replaced product was received as per schedule and delivered by DPD they share one thing in common, a lack of communication. In DPD"S case an absolutely lack of anything remotely verging on customer care..”

Helpful Report

Posted 2 weeks ago

Thank you for your constructive feedback and 4-star review. We’re glad to hear that your replacement arrived on schedule. We understand the importance of communication and are sorry to hear that both we and DPD fell short in this regard. Your comments are invaluable, and we’ll work on improving our communication to enhance your experience in the future. We appreciate your support and hope to serve you better next time!

Posted 2 weeks ago

“Really easy website and they stock Badoit ! The main reason we shopped.”

Helpful Report

Posted 2 weeks ago

Merci beaucoup pour votre merveilleuse évaluation de 5 étoiles ! Nous sommes ravis d'apprendre que vous avez trouvé notre site facile à utiliser et que vous avez pu vous procurer Badoit chez nous. C'est toujours un plaisir de proposer des produits qui font plaisir à nos clients. Nous espérons vous revoir bientôt pour d'autres découvertes !

Posted 2 weeks ago

“Excellent choice of products and quality”

Helpful Report

Posted 2 weeks ago

Merci beaucoup for your fantastic 5 star review! We're so pleased to hear that you appreciate our excellent choice of products and their quality. We strive to bring you the best, and your feedback truly motivates us. We look forward to serving you again soon!

Posted 2 weeks ago

“Very good choice, easy to use web site, fast delivery and the food was excellent.”

Helpful Report

Posted 2 weeks ago

Merci beaucoup for your amazing 5 star review! We're thrilled to hear that you found our website easy to use and experienced fast delivery. It's wonderful to know that you enjoyed the food as well. Your feedback means a lot to us and inspires us to keep delivering great experiences. We can't wait to serve you again soon!

Posted 2 weeks ago

“Bought some lovely French 🇫🇷 products. Fast delivery. Very well packed. Postage price is quite high.”

Helpful Report

Posted 2 weeks ago

Merci beaucoup for the wonderful 5 star review! We're thrilled you found some lovely French products and appreciate our fast delivery and careful packaging. We understand that postage can feel high at times, but we strive to ensure your items reach you safely and promptly. We can't wait to serve you again soon!

Posted 2 weeks ago

“Really pleased to find this site, where I can buy my favourite French foods when in the UK”

Helpful Report

Posted 2 weeks ago

Merci beaucoup for the wonderful 5 star review! We’re delighted that you found us and can enjoy your favorite French foods while in the UK. It’s always our pleasure to bring a taste of France to our customers. We look forward to serving you again soon!

Posted 2 weeks ago

“Quite how Frenchclick went under my radar until now I have no idea. They are great. But most importantly to me, they sell Teisseire La Grenadine in 1.5L bottles - which is something that to my knowledge NO supermarket sells! This is the only squash I can drink now. Oh yes I know it's easy to find the disgusting "0%" version of this, with dodgy artificial sweeteners in. But I refuse to ingest that muck - I want the nice tasting stuff! This bonus was made even sweeter by the fact that this company uses DPD to deliver - so I knew my order was not going to get stolen (unlike if Hermes-Evri handled it). Absolutely great company with a great and very rare selection of products and I will be using them again.”

Helpful Report

Posted 3 weeks ago

Thanks for the fantastic 5 star review! We're thrilled that you discovered us and that our selection, especially the Teisseire La Grenadine, meets your needs. We completely understand the importance of quality over artificial alternatives! Plus, we’re glad to hear you appreciate our secure delivery with DPD. We can't wait to serve you again!

Posted 2 weeks ago

“My favourite French products all under one roof. Prompt delivery.”

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Posted 3 weeks ago

Thanks for the feedback and 5 star rating! We're very happy you got your favourite French products from us and the delivery was quick.

Posted 2 weeks ago

“I used these in France so was delighted when I found them online. Delivery was fairly quick. They were more expensive than if I had bought them in a french supermarket but that was to be expected and the postage was expensive I thought. Having said that these are so useful as you can add them to hot liquids and they thicken without being lumpy. They are gluten free. I love them!”

Helpful Report

Posted 3 weeks ago

Thanks for the feedback and 5 star rating! We're very happy you found the items you wanted from us.

Posted 2 weeks ago

“Great service. Great Maroilles.”

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Posted 3 weeks ago

Thanks for the feedback and 5 star rating! We're glad you enjoyed the maroilles.

Posted 2 weeks ago

“Great selection.! One of the only places where you can buy Maroilles..! Pete”

Helpful Report

Posted 3 weeks ago

Merci pour votre excellent avis, Pete! Nous sommes ravis que vous appréciiez notre sélection et que vous ayez trouvé le Maroilles chez nous. C'est toujours un plaisir de proposer des produits authentiques. À très bientôt pour d'autres découvertes gourmandes !

Posted 2 weeks ago

“I was very pleased to find my favourite french stock cubes available in the UK. A little on the pricey side but worth it for the convenience.”

Helpful Report

Posted 3 weeks ago

Thank you for your kind review! We're so glad to hear you found your favorite French stock cubes with us. We understand that they can be a bit of an investment, but we're happy that you feel the convenience is worth it. We appreciate your support and hope to serve you again soon!

Posted 3 weeks ago

“Lovely food and great customer service!”

Helpful Report

Posted 3 weeks ago

Thank you very much for your wonderful review, Francois! We're delighted to hear that you enjoyed our food and received great customer service. Your satisfaction means a lot to us, and we look forward to welcoming you back for another lovely experience soon!

Posted 3 weeks ago

“My order was supposed to arrive by DHL, unfortunately the delivery person didn’t bother taking it to my flat and left it outside our big block of flats. Needless to say, by the time I got downstairs it was gone. I was home all day and expecting this delivery. Now I have to go through a hassle of trying to claim it back.”

Helpful Report

Posted 3 weeks ago

Very sorry to hear this, it's quite a big heavy box with very specialised items in it. We'll investigate with the delivery company asap to find out what's happened to it and contact you.

Posted 3 weeks ago

“I am extremely impressed with my purchase of Chateldon 1650 and with the prompt service of French Click.”

Helpful Report

Posted 3 weeks ago

Thank you for your fantastic review! We're thrilled to hear that you're impressed with your purchase of Chateldon 1650 and that our service met your expectations. Your satisfaction is our priority, and we can’t wait to assist you again in the future!

Posted 3 weeks ago

French Click is rated 4.7 based on 10,188 reviews