French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,190 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product well packed arrived fresh and ready for use, well done”

Helpful Report

Posted 1 year ago

Thank you for your five-star rating of French Click! We appreciate your positive comment that our product arrived fresh and well packed.

Posted 1 year ago

“I couldn’t get the registration form to work and could not otherwise work out how to order items . Not sure if the Company distributes products outside the London area and what the costs would be if they did . Given up now”

Helpful Report

Posted 1 year ago

Sorry to hear this, you can register from here: https://www.frenchclick.co.uk/createaccount.aspx?checkout=False Usually it should work ok.

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of French Click! We appreciate your positive comment and that you felt our service was excellent. Merci beaucoup!

Posted 1 year ago

“Kinda pricey, especially delivery cost, but I do understand why. As an occasional treat, the site has some lovely products.”

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Posted 1 year ago

Thank you for your 4 star rating of French Click! We are working hard to try and keep our delivery costs as low as possible. If you're signed up for email we do also do special offers and discounts. The setting can be changed in the your account part of the website.

Posted 1 year ago

“Excellent selection of products and reliable delivery. Always pleased to receive their packages.”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5 star rating of French Click! We really appreciate your kind words about our excellent selection of products and reliable delivery.

Posted 1 year ago

“usually very good but on this occasion 3 bags of coffee had been damaged and lost their airtight seal and one further bag was sealed with masking tape and leaking”

Helpful Report

Posted 1 year ago

Very sorry about this. It sounds like this must have happened in transit as our warehouse should never do this. Please can you send photos to customerservice@frenchclick.com and we'll sort a replacement out for you.

Posted 1 year ago

“What a lovely discovery this has been. I love the website, which transports me back to the aisles of a Parisienne supermarket, and I felt immediately at home. The items were all carefully packed, chilled and fresh, and reasonably priced. Thank you for this fantastic product and service.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words and 5-star rating of French Click! We are so glad you enjoyed the journey through our website and found everything you were looking for. We're thrilled to have provided you with such a pleasant experience and appreciate your feedback! Merci beaucoup!

Posted 1 year ago

“Quick dispatch and delivery and breakable goods were well packaged and arrived safely. Love the real fruit flavour of intense jams.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of French Click! We are very pleased to hear that your order was dispatched quickly and the breakable items were well packaged and arrived safely.

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Thank you for giving French Click a 5 star rating! We are so pleased you had an excellent experience with our service. We appreciate your feedback and look forward to seeing you again soon!

Posted 1 year ago

“Delivered when and as discussed. Very relieved to find my favourite olive oil back in stock as I can no longer make shopping trips to France.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of French Click! We are delighted that you are pleased with the product and that we could provide the olive oil you were looking for. We are glad to have assisted with bringing a bit of France home to you.

Posted 1 year ago

“very pleased with the products ordered from Frenck Click - arrived in time and in good condition”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating of French Click! We are very pleased that you were satisfied with the products ordered from French Click – arrived in time and in good condition. Your satisfaction is very important to us and your feedback helps us improve our delivery process. Thank you again for your kind words.

Posted 1 year ago

“We sold our holiday house in France after 20 years & there are certain items we miss & can’t buy in the UK. French Click has a good varied choice, ordering was easy & delivery was excellent, quick & efficient.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of French Click - we are so glad that it was smooth and easy for you to find the items you missed! We're glad we were able to help make things a little easier for you.

Posted 1 year ago

“Fantastic website for French food you can't buy in the shops here .- quick delivery and communication . . French Click? - slick . .”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star review! We will continue to strive for a 'slick' customer experience! Merci beaucoup!

Posted 1 year ago

“Excellent transaction as always”

Helpful Report

Posted 1 year ago

Merci beaucoup pour votre évaluation de 5 étoiles pour French Click! C'est un excellent signe et nous apprécions les retours positifs. Je vous remercie également pour votre excellente transaction, comme toujours!

Posted 1 year ago

“i am happy”

Helpful Report

Posted 1 year ago

Thanks for the feedback!

Posted 1 year ago

“Arrived quickly - great to be able to order this lovely stuff from you : )”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating! We're delighted that your order arrived quickly and that you were able to enjoy our lovely products. Thank you for your wonderful feedback and for choosing French Click!

Posted 1 year ago

“I did not make a purchase. I wanted to but I did not get proper information.”

Helpful Report

Posted 1 year ago

Very sorry about this, please email customerservice@frenchclick.com and we should be able to answer any questions.

Posted 1 year ago

“Always deliver on time and the product I buy is excellent value.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating! We are delighted to know that you have been highly satisfied with our services. We always strive to deliver on time and ensure that our products are of excellent value.Thank you for your kind words!

Posted 1 year ago

“great service and lovely products”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of French Click! We are delighted that you found our service great and our products lovely.

Posted 1 year ago

“Well packaged & arrived on time”

Helpful Report

Posted 1 year ago

Thanks for the feedback! Very much appreciated.

Posted 1 year ago

French Click is rated 4.7 based on 10,190 reviews