French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,198 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“mostly good, only disappointment is that the item I was after the most (basically the one I decided to place an order for at the very first place) turned out not to be available after I placed my order (the rest of my order was fine). so now I'll have to place another order to get this item.”

Helpful Report

Posted 2 years ago

“Good prices, good service, and very good packing.”

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Posted 2 years ago

“Excellent. Love the choice.”

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Posted 2 years ago

“So wonderful to get all our favourite foods from home! Raclette, chicorée, tisanes, large jars of cornichons. Thank you FrenchClick! Please just continue to look for biodegradable packing materials.”

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Posted 2 years ago

“Please, change the bags. They arrived broken at the delivery …”

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Posted 2 years ago

“Super friendly delivery. Great website with everything I was missing from home. Very happy expat :)”

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Posted 2 years ago

“Great site. I can order all my French favourites amd choose.my delivery day. Only tiny drawback is the amount of packaging. It would be great if the packing chops were biodegradable.”

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Posted 2 years ago

“Reliable and efficient delivery service”

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Posted 2 years ago

“never received my order”

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Posted 2 years ago

Very sorry about this. Looks like there was an error and the order went to the wrong address, has now been refunded in full.

Posted 2 years ago

“The products were delivered on the day I chose and tasted good.”

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Posted 2 years ago

“Brilliant service from start to finish, will definitely be using again and will recommend to friends and family.”

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Posted 2 years ago

“Good choice of products that are not easy to source in the UK. Very pleased to find them available online and mostly at reasonable prices. Easy shopping experience and efficient delivery.”

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Posted 2 years ago

“Ordering and delivery very easy and efficient. One item in the delivery was not precisely what we ordered but close enough not to matter really. The cheese was very good indeed- particularly the Saint Felicien du Dauphine which we will certainly be ordering again.”

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Posted 2 years ago

“We ordered coffee. It was delivered on time. Easy!!!”

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Posted 2 years ago

“very good”

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Posted 2 years ago

“My order was delivered quickly and with the products were great, I was very happy with my order!!”

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Posted 2 years ago

“Entirely satisfied with both my deliveries. Handy to be able to choose a delivery date according to price and/or convenience. I'm delighted that I can continue to keep a stock of Ricore and Ebly, even when I can't get to a French supermarket. And some fromage de brebis for a special treat!”

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Posted 2 years ago

“Easy to order, promptly delivered. Prices reasonable. What's not to like?”

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Posted 2 years ago

“I never received the four items that I had ordered and paid for. Eventually I was told that 50% of the order could not be sent. They did not have it. Too long in waiting for that 'news', for nothing it turned our to be. Don't sell me stuff, charge me, accept payment and then do not follow through. I cancelled the order, of course. Truly disappointing.”

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Posted 2 years ago

Very sorry about this. It looks like we had a stock problem with the order, so we ended up voiding and refunding it.

Posted 2 years ago

“I have been using this company for about 5 years and they really are the best even during the Pandemic they helped everyone with some of our orders. Like me some were asking for what they usually ordered but that was not possible but they explained it was not possible to send as many but send some. This is how they go above and beyond helping to keep their customers supplied. They are the best and I thank them from bottom of my heart ❤️”

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Posted 2 years ago

French Click is rated 4.7 based on 10,198 reviews