French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,234 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,234 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sad I didn't get all the mustard as 2 jars for 8 people didn't work.”

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Posted 2 years ago

“I'm sure the food was good, but delivery by DPD let you down and it arrived over 2 days late .”

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Posted 2 years ago

“Wasnt told one chicken wasnt available just refund issued! Not happy”

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Posted 2 years ago

Very sorry about this, if you order again we can refund any delivery charge for you. Please e-mail customerservice@frenchclick.com and we'll sort this for you.

Posted 2 years ago

“Disappointed as 4 of the items ordered were not sent even though they were stated as in stock on the website. Would not have ordered had I known so many items would be absent”

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Posted 2 years ago

“Most of my order excellent , but one can of petite poi’s with carrots was missing from the order. I expected it to be replaced, but have not heard or received anything, not even a refund!”

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Posted 2 years ago

Very sorry about this, from the looks of it this item should have been in the order. Please double check it's missing, if so please email customerservice@frenchclick.com with your order number as the subject and we'll refund it for you.

Posted 2 years ago

“Good range of food but they don't let you know when a product is not available. They just refund you - no curtesy email, nothing, which I find quite rude really”

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Posted 2 years ago

Very sorry for this missing item, you can find out what if anything is missing, if you go to the your account section of the website, from your order history at the bottom of the page. When we update the order, it also updates their and any missing will be listed at the bottom of the order if you download it.

Posted 2 years ago

“A bit disappointed as I order fresh Charal burgers and they arrived on the expiration date.”

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Posted 2 years ago

“Love the produce and the prices. My low mark is the result of a recent failure to inform me in advance that a key purchase was not available and was not supplied resulting in severe embarrassment. Some way to warn customers that high cost items will be missing from their delivery must be incorporated with the service.”

Helpful Report

Posted 2 years ago

Very sorry about this, if a high amount of your order is missing, this should be communicated in advance of the delivery so you don't only find out when we show up.

Posted 2 years ago

“Good choice, reliable delivery, but the bread was mouldy”

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Posted 2 years ago

“I arranged delivery for friends, but one item was missing - the escargots 😢”

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Posted 2 years ago

“The quality is still superb, however it is disappointing to only find out when unpacking that a fair few items aren't there. On the site they are in stock. Are substitutions an option?”

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Posted 2 years ago

“Got a call saying my order would be later than 5th April due to them waiting for a delivery from France. That’s fine but I’m still waiting and have had no correspondence since and no products…”

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Posted 2 years ago

“Unfortunately we could not experience the French yumminess due to delivery issues hopefully this will be sorted for Irish deliveries soon!”

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Posted 2 years ago

“Fast delivery but one of the chocolate Easter eggs was broken. No reply to complaint letter yet.”

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Posted 2 years ago

Very sorry to hear this. Please make sure you've e-mailed customerservice@frenchclick.com with your order number as the subject and we'll replace it for you.

Posted 2 years ago

“After being very excited about finding my favourite products online and taking my time choosing a good selection, imagine my disappointment when 4 did not turn up ! I only found out when opening the box ! The accompanying document just read "0" in front of the missing items. Very disappointing ! At least I was not charged for them.”

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Posted 2 years ago

“Everything was going well until I received my package with a few missing items without any emails beforehand to say so. I was going to give it a 5star but due to the lack of communication from them, I can only give three.”

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Posted 2 years ago

“I love being able to get the French brands I prefer delivered and I can even forgive the odd time that an item is mistakenly sent however one constant annoyance is that no one thinks to isolate the delicate pastry goods from the jars during the packaging process. No one wants a squashed croissant!”

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Posted 3 years ago

“You never know if your order is going to be ok or if you have missing items (which happened with almost every order) some products can be pretty expensive .”

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Posted 3 years ago

“I’m getting a feedback request although I didn’t manage to place an order. I tried but couldn’t access my account and gave up. French Click must improve their password management system. Telling me the last two characters of my password by email doesn’t help, especially when they match what I was entering. And sorry, facing the prospect of spending a long time on the phone to get this sorted is not really appealing while on the move. Finally, you might want to improve your website and make it tablet/ mobile phone friendly… We are in 2022, not 1998.”

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Posted 3 years ago

“good produce but pricey delivery and very environmentally unfriendly packaging”

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Posted 3 years ago

French Click is rated 4.7 based on 10,234 reviews