French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,234 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,234 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“neen echt geen aanrader !!! geen update over levereing, zeggen 3 tot 6 dagen leveringstijd......................na 15 dagen nog geen nieuws !!! nochthans rekenen ze wel genoeg leveringskosten aan !!! KOMT MIJN LEVERING NOG ???? niemand die het weet !!! ECHT NIET OK !!!”

Helpful Report

Posted 2 years ago

Very sorry about this. Please e-mail customerservice@frenchclick.com with your order number as the subject. There have been some delays to international orders but they are going out. Customer service should be able to provide a tracking number.

Posted 2 years ago

“I have ordered a few items for Christmas to arrive. I received a confirmation email about delivery. Yet a few days after it should have arrived, I received an email saying that some of the products are not available! Waste of time.”

Helpful Report

Posted 2 years ago

“Missing items delayed delivery and despite the consumption date I found a baby food item with mold inside 😱 dubious conservation brief To flee………..”

Helpful Report

Posted 2 years ago

“Very poor customer service. When my order arrived (in my order I had two packs of the same sweets) one was fine, the other looked like it had been kicked around the floor as it was very crumpled and split open, with a very faded sell-by date!! I emailed customer serv. who replied "Unfortunetey, we cannot redeliver a single pack of sweets"! As you can see they can't even spell! They did tell me I could keep the rubbish pack!!!! But more importantly, why could they not have sent me another pack, I replied again explaining that they were a gift for two boys so I would not be able to use the other bag, so could please just pop a bag in the post as this was not my mistake. They have not even bothered to reply. Not at all happy that they feel they can just put any old rubbish in with an order and hope you don't notice.”

Helpful Report

Posted 2 years ago

Very sorry about this. Normally a re delivery should be offered, we'll investigate this as it seems customer service just refunded it.

Posted 2 years ago

“The day before my delivery I went on the website to check the status of my order, I realised some items add been removed. I called and was told they didn’t have the items. I wanted to cancel the order as not all my items were going to be delivered, was told I couldn’t cancel! I had to cancel 48h before delivery! I asked why they didn’t let me know before, I was told they didn’t know! As they wouldn’t let me cancel the order, they promised my missing items would be delivered at some point when available. Then later on I received an email saying the redelivery was cancelled. Overall they were quite happy to take my money, but had no interest on fulfilling my order. Will not use again!”

Helpful Report

Posted 2 years ago

Very sorry about this. We don't take card payments until we actually ship orders out. We're investigating what was missing and what's happened there. If the order was shipped already you can refuse it, will be returned and we'll offer a full refund. We can also ship missing items later or offer free delivery on your next order if you want to re-order them.

Posted 2 years ago

“The cheese arrived late. it stunk to high heaven so much so that the post office had re-wrapped it in plastic! not edible a total waste of money”

Helpful Report

Posted 2 years ago

Very sorry about this, please contact customer services with your order number as the subject and we'll refund this for you or replace it.

Posted 2 years ago

“Great products, poor ordering system, i ordered online, upon delivery i had 5 items missing, still waiting for a reply if ill get them or my money back.”

Helpful Report

Posted 2 years ago

“Product not delivered yet”

Helpful Report

Posted 2 years ago

Very sorry about this. We're investigating what's going with the item you ordered and will be in touch shortly.

Posted 2 years ago

“Very poor. I ordered some chocolates which were in stock apparently and received a delivery date etc. Then I received a message saying it would take another few days to send out... Then after a total of 11 days, another message said I would receive a refund in 3 more days. Which is over 2 weeks since I placed the order. So thanks for messing me about un-neccessarily.”

Helpful Report

Posted 2 years ago

Very sorry about this. It's a system error, the mon cheri are seasonal and they aren't available yet this year, that's why the order was refunded.

Posted 2 years ago

“I only ordered 4 items but only 2 were delivered. Hence the transport charge was more than the 2 items I received. I should have been notified about the product unavailability beforehand and given the option to get an alternative or cancel the order. To make things worse the biscuits that was delivered had been knocked about and so the contents were broken.”

Helpful Report

Posted 2 years ago

Very sorry about this, it's a mistake and your order shouldn't be sent out with half of it missing. In this case we can refund the delivery charge or offer free delivery on your next order. Please e-mail customerservice@frenchclick.com and we'll sort that for you.

Posted 2 years ago

“Today, I was very disappointed with "French Click" I have been a customer for years ans didn't like the way I have been spoken to ! To cut a long story short, few of the items I've ordered did miss. Unfortunately for me, I was the one to have to sort it out by taking some pictures of the goods I've already received when the fault was entirely to French Click. I didn't need to be more stressed than I was ! That was on order of helping me ?! The woman on the phone had everything she needed to sort everything for me. I am a good customer and spend always quite a lot of money ! So, please, I've a little bit of respect ! Where is customer services those day ! Fortunately, I did recovered the missing parcel. Unfortunately, some washing-up liquid pored all other the other items ! But I certainly did not want to contact you to have, again, to have to deal with that unpleasant person !”

Helpful Report

Posted 2 years ago

Very sorry to hear this. We'll investigate what happened here ASAP.

Posted 2 years ago

“My order is not even shipped yet once again a very poor service. When one orders you in a few days, but after you get the order your seem to lose your memory. So I will never recommend your company to my friends again”

Helpful Report

Posted 2 years ago

Very sorry about this, the order should have been shipped on Wednesday but got delayed due to a mistake. We can offer a full refund or ship it today.

Posted 2 years ago

“Order not shipped”

Helpful Report

Posted 2 years ago

“The order arrived 3 days later, not the next day. Being meat and the package was very hot, we had to dispose the contents. We are not claiming a reimburse, just answering your feedback request. Best regards.”

Helpful Report

Posted 2 years ago

Very sorry to hear this. We can replace or refund the items for you. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll sort for you.

Posted 2 years ago

“Sack your IT expert he has destroyed what was a User friendy site and made it almost unusable. It is difficult to navigate, has far too much garbage and has every sign of a bored, under utilsied IT staff. I almost gave up trying to use the site, The old site was clear , concise and vbvery easy to use. For goodness sake see reason”

Helpful Report

Posted 2 years ago

“I’m not impressed at all with this company. I placed an order 2 and a half weeks ago and it still hasn’t even been posted. I was told a while back that they were still waiting for it but I’ve had no updates or offers of how I’d like to proceed. Unfortunately, I won’t be using them again.”

Helpful Report

Posted 2 years ago

Very sorry about this. It seems you have ordered an item we have a temporary stock problem with. Customer service should have been in touch or please e-mail customerservice@frenchclick.com or call us o 02077371024

Posted 2 years ago

“I was very disappointed to see that so much of the packaging was plastic. The biscuits were all broken - every pack of 3 were either broken into 2 or 3 pieces or completely turned into crumbs.”

Helpful Report

Posted 2 years ago

Very sorry to hear this, please e-mail us a picture of how it was packed, so we can investigate the packing of the order to customerservice@frenchclick.com and we'll be able to refund the biscuits for you.

Posted 2 years ago

“Out of date”

Helpful Report

Posted 2 years ago

Very sorry to hear this. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll get things refunded / replaced for you if arrived without a good date.

Posted 2 years ago

“You have a really difficult website, very difficult to click on what one wants as one shifts around from one supplier to another.”

Helpful Report

Posted 2 years ago

“I haven't received my order. DPD apparently delivered it to an unidentified pharmacy nowhere near me. I complained to French Click and received no response. Brian Forster”

Helpful Report

Posted 2 years ago

Very sorry about this, please e-mail customerservice@frenchclick.com with your order number as the subject and we'll investigate this ASAP as you should always get a response within 24 business hours.

Posted 2 years ago

French Click is rated 4.7 based on 10,234 reviews