French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,100 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,100 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Die Lieferung des Cafés war zeitnah und gut verpackt. Leider waren 5 Päckchen dabei die Luft gezogen haben, oder nicht richtig vakuumiert wurden.”

Helpful Report

Posted 3 weeks ago

Sorry to hear this, please email sales@frenchclick.com with your order number as the subject and we can investigate this problem for you.

Posted 3 weeks ago

“I do like French Click - I can uy excellnt Frendh foods unavailable from Uk shops including suoer ready meals, biscuits, cheese and meats.”

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Posted 3 weeks ago

Thanks for the feedback and 5 star rating! We're very happy you like the products.

Posted 3 weeks ago

“So happy to have found Frenchclick! Huge selection of our favourite products and impeccable Customer Service. Delighted with my first order - would highly recommand and order again from them ... particularly with Christmas coming up!”

Helpful Report

Posted 1 month ago

Merci beaucoup, Valerie, pour votre formidable avis et cette note de 5 étoiles ! Nous sommes ravis que vous ayez découvert French Click et que notre vaste sélection et notre service client vous aient fait plaisir. Avec les fêtes qui approchent, nous serions ravis de vous revoir pour vos futurs achats. À très bientôt ! 🎄

Posted 4 weeks ago

“I purchased four Barbary duck breasts from French Click for a birthday dinner. Didn't do anything too 'cheffy', basically seasoned andpan-fried skin-side down for the majority of the time; just browned the other side for some colour. They were magnificent! I'm thinking of getting some for Christmas dinner, as none of us are too bothere about turkey, we normally have a goose, which is getting very expensive. Four of these duck breasts gave over four pounds of meat, and carving/slicing was a doddle The quality of these was terrific and would have easily fed eight adults. Will certainly explore French Click for other delectable! Many thanks. Martin D'Arcy”

Helpful Report

Posted 1 month ago

Thanks for the great review and 5 star rating! We're very happy you enjoyed the duck breasts and that you're considering them for Christmas and you might get other items in future.

Posted 1 month ago

“Normally goods arrive within a week. However this time we ordered on 24 Oct and as we did not receive it in the normal time we chased it up. To be fair customer services acted very quickly,and eventually we have received it today 11th Nov . We love the quality of the goods, and as this is the first time in several years of ordering that we have had a problem, it will not stop us from continuing with them”

Helpful Report

Posted 1 month ago

“Very professional and quality products. Thank you!”

Helpful Report

Posted 1 month ago

Merci beaucoup pour votre incroyable 5 étoiles ! Nous sommes ravis que vous ayez trouvé nos produits de qualité et que notre professionnalisme ait répondu à vos attentes. Votre satisfaction est notre priorité et nous espérons vous revoir très bientôt !

Posted 1 month ago

“Safe delivery, perfectly packed 👌 Very happy 😊”

Helpful Report

Posted 1 month ago

Merci pour votre magnifique 5 étoiles ! Nous sommes ravis d'apprendre que votre livraison a été sécurisée et parfaitement emballée. C'est toujours un plaisir de savoir que nos clients sont satisfaits et heureux. Nous avons hâte de vous servir à nouveau bientôt ! 😊

Posted 1 month ago

“Very happy with the service provided, order dispatched quickly and arrived safely (including crisps!) due to excellent packaging”

Helpful Report

Posted 1 month ago

Thanks for the feedback and 5 star rating. We're very happy the products arrived ok including the fragile crisps.

Posted 1 month ago

“It was nice to have some of those French treats we enjoy on holiday being delivered to us back home in UK. Quite expensive though.”

Helpful Report

Posted 1 month ago

Merci beaucoup for your wonderful review! We’re thrilled to hear that you enjoyed the French treats and that they brought a taste of your holiday to your home in the UK. We understand that our products can be on the pricier side and we're working hard to keep our prices down as much as we can. We do also offer discount codes sometimes if you're signed up to emails. Thank you for your support, and we can't wait to serve you again soon!

Posted 1 month ago

“I ordered 12 odd bottles of mineral water and because they apparently were over weight ( not my fault ) I was e mailed to ask if I would pay more I replied saying yes of course But please let me know how you want me to pay because there’s no facility on your website to do that when you order the goods you click on the goods and it put them in the basket and for six odd pounds that they’re asking for for this extra top up, I’ve no way of paying it. I’ve emailed them three times Benedict Emailed me to notify me that this requirement of payment was needed and I emailed back three times and said please tell me how I’m supposed to I still haven’t had the water they took an order from me for £148 and if I don’t get something back in the next two days I shall make a formal complaint. Ask my money back and never order from them again. Absolutely ridiculous.”

Helpful Report

Posted 1 month ago

Very sorry about this, not sure what's happened here but this order should just be sent out and we'll get the warehouse to do that asap.

Posted 1 month ago

“I ordered the cassoulet and am completely happy and satisfied with this company. ordering was easy delivery on time product excellent value and their cassoulet is great thank you”

Helpful Report

Posted 1 month ago

Merci beaucoup for your amazing 5-star review! We're delighted to hear that you enjoyed the cassoulet and found our ordering process easy and timely. It’s wonderful to know that you found great value in our products. We truly appreciate your support and look forward to serving you again soon!

Posted 1 month ago

“Didn't know that Savora mustard was available to buy at a reasonable price until I found French Click. Brilliant postage process and value for money.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star review! We're delighted that you found Savora mustard at a great price through French Click. It’s wonderful to hear that you appreciated our postage process and value for money. We look forward to serving you again and helping you discover even more delicious products!

Posted 1 month ago

“Fast and reliable service. All received on time.”

Helpful Report

Posted 1 month ago

Merci beaucoup for your fantastic 5-star review! We're so pleased to hear that you found our service fast and reliable, and that everything arrived on time. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to serving you again soon!

Posted 1 month ago

“My order was acknowledged and delivered very promptly. Excellent service as usual from Frenchclick.co.uk Highly recommend 👌”

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Posted 1 month ago

Merci beaucoup for your wonderful 5-star review! We're thrilled to hear that you received your order promptly and experienced our excellent service yet again. Your recommendation means the world to us, and we can’t wait to have the pleasure of serving you in the future!

Posted 1 month ago

“When I moved to England from Belgium, I missed so many foods that I couldn't find here. I was so happy to find French Click. They sell brands I know and products I can't find in the supermarkets here.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful 5-star review! We're thrilled to hear that French Click has brought a taste of home back to you. It's fantastic that you found the brands and products you were missing. We can't wait to help you find even more favorites in the future!

Posted 1 month ago

“Can not believe I just discovered this website ! Thank you for bringing a piece of home to the Uk :)”

Helpful Report

Posted 1 month ago

Merci beaucoup for your wonderful 5-star review! We're so glad you discovered French Click and that we could bring a piece of home to you here in the UK. It's our pleasure to share the flavors of France with you, and we can't wait to help you explore even more!

Posted 1 month ago

“Excellent range of products, user friendly website, prompt delivery and helpful staff, what more do you need!”

Helpful Report

Posted 1 month ago

Merci beaucoup for your fantastic 5-star review! We're so pleased to hear that you enjoyed our excellent range of products and found our website user-friendly. It's great to know that our prompt delivery and helpful staff made your experience even better. We look forward to serving you again soon!

Posted 1 month ago

“French Click is a reliable and consistent supplier to me. The range of products offered is good and their prices are better than their competitors. The level of service and engagement offered is excellent. Well worth 5 stars.”

Helpful Report

Posted 1 month ago

Thanks for the feedback and 5 star rating. We're delighted we have delivered in terms of price and performance and service. We look forward to you shopping again with us.

Posted 1 month ago

“Great selection of French foods. Well packed, speedy delivery.”

Helpful Report

Posted 1 month ago

Thank you for the amazing 5-star review! We're thrilled to hear that you enjoyed our selection of French foods and that the delivery was speedy. We look forward to serving you again soon!

Posted 1 month ago

“The most delightful parcel, taking me back to childhood summers in France. Well-packaged (including chilled items) and love the categories on the website. Well done!”

Helpful Report

Posted 1 month ago

Merci beaucoup pour cet avis fabuleux et la note de 5 étoiles ! Nous sommes enchantés d'apprendre que notre colis vous a rappelé de doux souvenirs d'été en France. Votre appréciation pour notre emballage soigné et la catégorisation sur notre site signifie beaucoup pour nous. Au plaisir de vous servir à nouveau bientôt !

Posted 1 month ago

French Click is rated 4.7 based on 10,100 reviews