French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,190 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered in very good time and robustly packed, Excellent. thankyou!”

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Posted 1 year ago

“The order was delivered when expected and all the items were present and correct.”

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Posted 1 year ago

“Can’t easily go to French supermarkets any more so French Cluck is a real godsend!”

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Posted 1 year ago

“Prompt service. Good communication with the customer”

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Posted 1 year ago

“The only place I can buy Vichy water in the UK. I have been using them for years. Great price, great service.”

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Posted 1 year ago

“Very quick delivery, excellent customer service, will buy from again”

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Posted 1 year ago

“Wonderful food, things I used to buy in Europe when I lived there, stuff I cannot buy in this country. Excellent French meat and cheese.”

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Posted 1 year ago

“OK. Dad about the sausages. The frozen stuff was defrosted and soggy. Will not buy again from you.”

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Posted 1 year ago

Very sorry to hear this. We don't sell frozen items, so these are probably fresh items. Please contact customerservice@frenchclick.com with your order number as the subject and we'll sort this for you.

Posted 1 year ago

“I love ordering from French Click for items that are impossible to find in the Supermarkets, especially the cheese for Raclette & other items I have been brought up with. Choice of delivery options. I usually collect since they are close to me.”

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Posted 1 year ago

“I would highly recommend French Click, with a big variety of products. The driver was very professional as well.”

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Posted 1 year ago

“I LOVE French Click! French Click IS, for the most part, SUPERB! I wouldn't just give them five stars, I give them TEN out of TEN STARS! French Click is WONDERFUL! Their customer service is absolutely impeccable - regardless of what language you speak so any tiny problem I have ever had was resolved with a smile and faster than the speed of light. As I said, I LOVE French Click! My only problems with them are: - The delivery service companies so you have to be very careful whom you select. (DPD is DREADFUL! Parcel Force is really reliable as their couriers are local so they KNOW where you are! The verdict is still out on DHL but they seem to be buttoned up.) - Two things about the way things are packed drive me crazy: The styrofoam packing material used is not recyclable AND fragile goodies are almost ALWAYS packed UNDER or IN BETWEEN heavier items in an effort to get everything into one big box. Cracker/chips/'bretzel' dust is not what I order! REGARDLESS!! I recommend French Click unreservedly, whole-heartedly and with total confidence that any newcomer to the service will be VERY pleased! JHW BARCLAY”

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Posted 1 year ago

“Excellent Toulouse sausages and confit duck. Initially concerned as delivery date was shifted due to sausages having “incomplete stock”. But Matt sorted this and everything arrived in time to make an excellent cassoulet.”

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Posted 1 year ago

“Very happy with products and ordering just find delivery cost a bit steep,ok if you have a large order”

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Posted 1 year ago

“Great website and good selection of French grocery. The delivery was on time and the fresh meat I bought arrived freshly packed in ice pads. I will shop on Frenchclick again, that's for sure!”

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Posted 1 year ago

“Ordered Toulouse sausage of the French website. Arrived to my house (in England) exactly when they said they would. Very good sausages as well. Would recommend if your into French food.”

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Posted 1 year ago

“Good service, providing me with my favourite French products.”

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Posted 1 year ago

“GREAT CHOICE OF FRENCH PRODUCTS”

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Posted 1 year ago

“efficient and dhl delivery good too”

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Posted 1 year ago

“It's great to be able to buy some of my favourite French foods from French Click. The parcels arrive on time and well packed.”

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Posted 1 year ago

“Excellent service. The delivery was made as arranged and the product as expected.”

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Posted 1 year ago

French Click is rated 4.7 based on 10,190 reviews