French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,190 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfectly delivered and on time”

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Posted 1 year ago

Thank you for your 5-star rating of FrenchClick! We are so glad to hear that your items were perfectly delivered and on time.

Posted 1 year ago

“All products arrived on time, well packaged and as described.”

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Posted 1 year ago

Thank you for your 5 star rating of French Click! We're glad to hear that all of your products arrived on time, well packaged and as described.

Posted 1 year ago

“Quick delivery, safely packed in cold packs. Happy with the products”

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Posted 1 year ago

Thank you so much for your 5 star rating of French Click. We are delighted that you are happy with everything.

Posted 1 year ago

“Keeping in touch when unable to deliver on time would help, but Christmas- time will always be a problem.”

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Posted 1 year ago

Thank you so much for your 5 star rating of French Click! We certainly appreciate your understanding of our challenges with delivering during Christmas-time.

Posted 1 year ago

“Excellent product and service.”

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Posted 1 year ago

Thank you for your 5 star rating of French Click and your kind words about our excellent product and service! It's greatly appreciated.

Posted 1 year ago

“It is the 5th year I have ordered the foie gras mi-cuit déveiné which is a treat for Xmas as I am from the South of France and I have to have it every year! My daughter who was born in England loves it too! The Nounours from Cémoi, I made her try them when we went to Normandy 4 years ago and she has been a fan ever since! 😍”

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Posted 1 year ago

Thank you so much for sharing your story and the feedback! We are delighted to hear that our foie gras mi-cuit déveiné and Nounours from Cémoi were what you wanted.

Posted 1 year ago

“While the delivery was fine, I was not so happy that the merguez I ordered were just at their date limite de consommation. They were good but it would have been better if they had had a longer shelf life. Which is why I only gave three stars.”

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Posted 1 year ago

Thank you so much for your feedback! We are so happy to hear that French Click made your shopping experience positive. We will need to investigate the short date, this is likely due to a stock rotation error somewhere.

Posted 1 year ago

“My order of fresh oysters, foie gras and chocolates was delivered on time, and the quality of the food provided was excellent. I seriously enjoyed the oysters from Marennes, and the Revillon pralines chocolates. I am still enjoying the foie gras on canapes. Thank you for making this possible.”

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Posted 1 year ago

Thank you so much for your 5 star review and for the positive experience. I'm delighted to hear that the food that was delivered to you worked out so well!

Posted 1 year ago

“It's a great service when you can't get to France to buy the things you want. Prices are very reasonable and delivery is excellent. It's the only place we can find Amandine potatoes outside of France. I'd recommend French Click to anyone.”

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Posted 1 year ago

Thank you for your wonderful review and for giving French Click a 5-star rating! It's great to see that you found our service to be so helpful in getting you the items you want from France.

Posted 1 year ago

“Very easy to use and everything was delivered in a good condition and on the arranged time. Not everything was available, but we have to accept there will be supply issues. Very happy to use them again.”

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Posted 1 year ago

Thank you for your positive 4 star rating of French Click. We are pleased to hear that you were satisfied with your experience and found our service easy to use. We are sorry for the missing items, we do strive to avoid this as much as possible.

Posted 1 year ago

“I would like to find more products. Such as grappe juice, pocket kleenex.”

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Posted 1 year ago

“Despite living in the UK for over 50 years there are still some French products I can't do without. Frenchclick has been my port of call, in particular for all the Christmas goodies for many years. It all arrives at one's door with a smile. Brilliant. Veronique”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of French Click! It's wonderful to hear that you've been using us for many years for all your French goodies. We really appreciate your support and are thrilled that everything arrives with a smile! Merci beaucoup, Veronique!

Posted 1 year ago

“Client for years, love them, but there’s often problems with the deliveries. They have, however, always worked out things.”

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Posted 1 year ago

Thank you for your 4-Star rating of French Click! We are happy to hear that you have been a client for years and continue to love our services.

Posted 1 year ago

“Order arrived safe & sound & undamaged. Contents excellent as always, although the sell by date on one of the Sauces was a little closer than I had hoped for but can't be helped I suppose. Gave us a taste of our French holidays over Christmas which was enjoyed by the whole family.”

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Posted 1 year ago

Thank you so much for your wonderful 5 star rating of FrenchClick! We are so glad to hear that your order arrived safe & sound & undamaged.

Posted 1 year ago

“I was very happy with my orders”

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Posted 1 year ago

Thank you so much for your 5 star rating of French Click - I'm so glad to hear that you were satisfied.

Posted 1 year ago

“To Cardiff my brother moved this year, A welcoming card I thought he'd cheer, But French Click's duck confit I sent, Instead of card, money well spent. Among his boxes, crates, and post, French Click's parcel he relished most, For welcome cards although are sweet, They don't compare with duck confit. A heart meal to fill his belly, French cuisine while watching telly. Greetings cards get binned at haste, But French Click's fayre's delicious taste! So next time you send a welcome gift, And really want to give a lift. Pop online and take your pick, Of great cuisine from quick French Click.”

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Posted 1 year ago

Best review ever, thanks for the rhyme and the feedback!

Posted 1 year ago

“Parcel arrived in time . No oysters on the delivery only been notified by PayPal the day before . No communication from French Click . I understand that you may have some problem with your supplier but an email as soon as you no would have been nice. Regards”

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Posted 1 year ago

Thank you for your 4 star rating of French Click. I apologise for any difficulties experienced with the order being incomplete and the lack of communication from us. Unfortunately due to the very busy time of year very occasionally an item can be missing due to a computer or other error. Very sorry for that.

Posted 1 year ago

“Wonderful products and wonderful people!”

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Posted 1 year ago

Wow, merci beaucoup for your 5 star rating! We are so honoured that you enjoyed our wonderful products and the wonderful people who help make them!

Posted 1 year ago

“I was very pleased with the whole process but was let down at the end when one of the items on my list was out of stock, I presume….. I wish they had informed me as I would have chosen something else….”

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Posted 1 year ago

“Shopping here every year! Very professional, excellent customer service!”

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Posted 1 year ago

Thank you so much for your 5 star rating of French Click! We are so appreciative of your loyalty and happy to hear that you enjoy shopping with us every year.

Posted 1 year ago

French Click is rated 4.7 based on 10,190 reviews