French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,190 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent from start to finish 🇫🇷”

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Posted 1 year ago

“Ordered the product very easily and was delivered very quickly. Thanks for the efficient service.”

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Posted 1 year ago

“Excellent range of French goodies (had some excellent quail recently). Good customer service. Well packed (though not a fan of Flo-Pak green loosefill because it is a bit of a pain to dispose of) and delivered quickly. Have used them for several years and will be using them again.”

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Posted 2 years ago

“Excellent range of products, easy to use website and punctual delivery.”

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Posted 2 years ago

“All my favourite French supermarket purchases available without having to go to france! Excellent service.”

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Posted 2 years ago

“Really good customer service”

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Posted 2 years ago

“Quick and efficient service , all cold food arrived cold and everything well protected, I will use them again and recommend.”

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Posted 2 years ago

“What a con! On the basis of on line offers I selected French Click over my existing supplier. Waiting until the day before the intended delivery I was contacted and advised my order exceeded the weight limit for delivery. The resultant change in amount supplied and the carriage due made my choice far more costly than their competitors. By waiting until impending delivery to advise what they would have been aware of from the outset (the weight) made continuing with an expensive revised order the only option to receive continuity of Hepar Water as required on medical advice.”

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Posted 2 years ago

“Great service, easy to negotiate website, excellent products and swift delivery. Would have felt comfortable awarding five stars, but feel that the packaging of the products fall way short with respect to being environmentally friendly and need to be addressed urgently.”

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Posted 2 years ago

Sorry to hear this. Please note, we do use recycled cardboard boxes, the sorba freeze can be reused. Additionally, we do use Flo-Pak green loosefill which is degradable in the natural environment and should also able to be recycled through supermarket recycling bins. https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 2 years ago

“Amazing service . Would not have followed through with the purchase had it not been for the friendly and prompt reply from the staff . Delivery was also very efficient and really happy with the products . Really impressed thank you ! :)”

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Posted 2 years ago

“Very slow delivery and won't order from them again.”

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Posted 2 years ago

Very sorry about this. Normally you should be able to choose your delivery day when you checkout and you should be delivered on it. If you want an earlier day, you can always contact customerservice@frenchclick.com and we can change the date for you.

Posted 2 years ago

“Order arrived promptly and product was exactly as described good service would recommend to others”

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Posted 2 years ago

“I have used French click on and off for about 6 years quality of the products is good and delivery is always on time french click has good customer service and excellent company to buy goods from keep up the good work. Robert ( Hertfordshire )”

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Posted 2 years ago

“Good product, fair price, delivered on time. I will buy from you again.”

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Posted 2 years ago

“So happy to find most of the items I was missing so badly and now happy as can be. With full marks from me of course !”

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Posted 2 years ago

“Fast and efficient, with everything present, and at a reasonable price!”

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Posted 2 years ago

“Fantastic company - I've ordered from them many times and they have always provided great service. Once had a delay, due to waiting for items to come to them, and the communicated promptly, with apologies, updating me about the new delivery date with plenty of notice. Normally delivery is much quicker, and I love how easy they make it to select a day which is convenient to me. I really appreciate the difference a small company makes.”

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Posted 2 years ago

“High quality food delivered quickly”

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Posted 2 years ago

“Ordering process was easy and delivery arrived promptly. Items were well packaged and I was very pleased to find some products/items that I've been looking for, for a while”

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Posted 2 years ago

“Good, all products are in good order. However one item was missing from my order.”

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Posted 2 years ago

Very sorry about this. Please contact customerservice@frenchclick.com with your order number as the subject and we can investigate this and refund / replace it as needed.

Posted 2 years ago

French Click is rated 4.7 based on 10,190 reviews