French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,188 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been ordering from French Click for years. Great range of products and the one time I had an issue with a product very helpful customer service. Prices are fair. Refrigerated products always come packed in ice and remain chilled.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to leave us a 5-star rating! We really appreciate your continued support and loyalty to French Click. We are delighted to hear that you have been ordering from us for years and that you find our range of products to be great. Our team is always here to provide helpful customer service, and we're glad to know that we were able to assist you with any issues you had in the past.

Posted 4 months ago

“Brilliant service and product all round. Speedy postage and excellent Customer Service!.”

Helpful Report

Posted 4 months ago

Thank you so much, Lydie, for your outstanding 5-star rating of French Click! We truly appreciate your kind words and are thrilled to hear that you had a fantastic experience with our service and products.

Posted 4 months ago

“Always very efficient & products well packed & arrive promptly”

Helpful Report

Posted 4 months ago

Thanks for the feedback and 5 star rating. We're delighted everything arrived well packed and promptly.

Posted 4 months ago

“Good service for French basics that are hard to obtain in the U.K.”

Helpful Report

Posted 4 months ago

Thank you so much for your 5-star rating of French Click! We truly appreciate your positive feedback and are thrilled to hear that our service has been helpful in obtaining those hard-to-find French basics in the U.K.

Posted 4 months ago

“Not great as we ordered yogurts and they weren’t chilled upon arrival.”

Helpful Report

Posted 4 months ago

Very sorry about this, please can you send photos of the packaging you received to sales@frenchclick.com, we'll need to investigate this with the warehouse and we'll be able to refund or resend the items for you.

Posted 4 months ago

“All the items I ordered arrived as scheduled. Chilled items were wrapped in ice packs. Correspondence and assistance with French Click regarding application of discount codes was very much appreciated. Thank You!”

Helpful Report

Posted 4 months ago

Merci beaucoup for giving French Click a 5-star rating! We're thrilled to hear that all the items you ordered arrived as scheduled and that the chilled items were carefully wrapped in ice packs. We're also glad to know that you appreciated the assistance and correspondence we provided regarding the application of discount codes. Thank you for your support and we hope to serve you again soon!

Posted 4 months ago

“I received your delivery safely and promptly on August 30th but I have three concerns: 1. Is the green packing material biodegradable? Should I put it in the council's green recycling bin or the non-recycling bin? 2. DPD delivered on time and I was at home to receive the parcel and saw him arrive. Except the driver did not knock at the door. He just left the parcel at the door. All the doors in our house open outwards and the parcel was now blocking the door. I had to exit by another door to retrieve it. So you lose two stars for employing DPD (which presumably stands for Doesn't Properly Deliver). 3. On August 31st I emailed yourdelivery@dpdlocal.co.uk (which in my inbox says French Click in bold characters so I assumed you would receive my email) to make the above points. I wrote again on September 5th and, to date, have not received a reply to my query and complaint. So you lose another two stars.”

Helpful Report

Posted 4 months ago

Very sorry about this. The flo pak green is indeed degradable, for recycling it needs to go to the supermarket recycling station. You can find more info on it here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/ We are sorry to hear about this poor delivery experience with DPD, we can certainly feed this back to them. We do also use Parcelforce and DHL who may have a better driver in your area. You need to email us at sales@frenchclick.com or customerservice@frenchclick.com, or you can call us on 02070976613, it looks like you have emailed a DPD address which they can't send on to us.

Posted 4 months ago

“Excellent, efficient, prompt, service. Thank you! Tony Clinch, Purley, Surrey”

Helpful Report

Posted 4 months ago

Dear Tony Clinch,Thank you so much for taking the time to give French Click a fantastic 5-star rating! We appreciate your support and are thrilled to hear that you had an excellent experience with our service. We pride ourselves in being efficient and prompt in catering to our valued customers like you.

Posted 4 months ago

“Excellent product. Very easy process from ordering to elivery”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to leave us a 5-star rating! We appreciate your kind words and are thrilled to hear that you had an excellent experience with French Click.

Posted 4 months ago

“Great to be able to order genuine French food at a reasonable price and not be ripped off by delivery prices. All goods arrived in good condition and exactly when promised.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your kind words and feedback. We're thrilled to hear that you had a wonderful experience shopping with us and that you were able to indulge in genuine French food at a reasonable price, without having to worry about exorbitant delivery fees. It's extremely gratifying to know that all your items arrived in top condition and precisely on time as promised. We value your satisfaction and look forward to serving you again soon!

Posted 4 months ago

“Le produit était frais... Chocolat ! Arrivé avec plusieurs jours de retard. Bon emballage. Satisfait”

Helpful Report

Posted 4 months ago

Cher(e) client(e),Nous vous remercions chaleureusement d'avoir pris le temps de donner à French Click une note de 4 étoiles. Votre satisfaction est notre priorité absolue et nous sommes ravis que vous soyez satisfait(e) de votre expérience d'achat.

Posted 4 months ago

“I’m so happy to have been introduced to French Click by my French friend here in London. It’s lovely to feel you’re in a French supermarket with the gorgeous products you have. Loved all my purchases and the delightful delivery guy !”

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Posted 4 months ago

Thank you so much for your glowing 5-star rating of French Click! We truly appreciate your kind words and are delighted to hear about your positive experience.

Posted 4 months ago

“As always, excellent. product service and value. Bravo....”

Helpful Report

Posted 5 months ago

Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your kind words and your continued support. As always, we strive to provide excellent products, top-notch service, and great value to our customers. Bravo! Do let us know if there's anything else we can assist you with. Merci beaucoup!

Posted 5 months ago

“Bonjour, French click is a great service. I just made a second order and really looking forward to my delivery! For my sauces, I bought brands like Amora, Lesieur, Benedicta.. Love this website, mon péché mignon.”

Helpful Report

Posted 5 months ago

Bonjour,Merci beaucoup for your incredible 5-star rating of French Click! We are delighted that you appreciate the quality of our French products available online. It warms our hearts to hear that you can finally purchase the brands you have been missing in the UK.

Posted 5 months ago

“NO problems at at all. The goods were delivered on the right day at the right time”

Helpful Report

Posted 5 months ago

Thank you so much for your fantastic 5-star rating of French Click! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us. We are delighted to know that everything went smoothly with your delivery and that your goods arrived exactly when and where they were supposed to. Your satisfaction is our top priority, and we aim to provide hassle-free shopping experiences for all our customers. Thanks again for your kind words and for choosing French Click. We look forward to serving you again in the future!

Posted 5 months ago

“Excellent range of products. Good prices, prompt and friendly service”

Helpful Report

Posted 5 months ago

Thank you so much for your fantastic 5-star rating and wonderful review of French Click! We are thrilled to hear that you found our range of products to be excellent.

Posted 5 months ago

“bought 2 tubs rilliet du porc plus country loaf, the Rilliet was superb felt i was back in france lol, the bread was a little overdone in fact bordering on burnt would not order that again, delivery took nearly a week but well packaged, shame they do not do part baked bread.”

Helpful Report

Posted 5 months ago

Thank you so much for your wonderful 5-star rating of French Click! We truly appreciate your feedback and are delighted to hear that you enjoyed the Rilliet du porc. Your kind words transported us back to France as well! We do have some part baked breads, like this brand: https://www.frenchclick.co.uk/m-255-biofournil.aspx

Posted 5 months ago

“Ordered some French breakfast items for my husband’s birthday - arrived quickly, on the correct day, & well packaged. A very welcome birthday treat!”

Helpful Report

Posted 5 months ago

Merci beaucoup for your fantastic 5-star rating! We are thrilled to hear that you ordered some French breakfast items from us for your husband's birthday and that they arrived quickly, on the correct day, and well packaged. It warms our hearts to know that we were able to contribute to a very special birthday treat. Thank you again for choosing French Click, and we look forward to serving you in the future!

Posted 5 months ago

“Nice website, competitive pricing, easy to order, delivery on time and reliable, 1 item missing, but no problem in receiving refund. Very friendly customer service. Will order again. Thank you.”

Helpful Report

Posted 5 months ago

Dear reviewer,Thank you very much for your wonderful 4-star rating of French Click. We truly appreciate your kind words and are thrilled to hear that you found our website nice, pricing competitive, and ordering process easy. It's also fantastic to know that our delivery was timely and reliable for you.

Posted 5 months ago

“This company brings a taste of France swiftly to your door. No fuss and good service.”

Helpful Report

Posted 5 months ago

Thank you so much for your fantastic 5-star rating of French Click! We greatly appreciate your feedback and are thrilled to hear that we were able to bring a taste of France swiftly to your door. Our team always aims to provide excellent service without any hassle, and we're delighted to know that we met your expectations.

Posted 5 months ago

French Click is rated 4.7 based on 10,188 reviews