French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,190 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought as a surprise gift for a friend who simply loves these biscuits. He said he couldn't find them but I did!”

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Posted 1 year ago

“Good value for money. Quick delivery. Easy ordering.”

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Posted 1 year ago

“I love that I can get all manner of real French produce delivered to my door! To be able to get cheeses, biscuits, aperitif nibbles, chocolate etc is wonderful. I have ordered several times and always been thrilled with my orders with everything arriving in good condition.”

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Posted 1 year ago

“Excellent produce. Timely delivery and packaging first class. I'm now looking forward to eating it all!”

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Posted 1 year ago

“Dear French Click, we have to say thank you very much for helping ours family business too many years now and we wish to go along with you in the future”

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Posted 1 year ago

“great tasting CALVADOS CHEESE....impressive packaging and delivery service...will buy again.”

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Posted 1 year ago

“De ce qui est la livraison, c'est dans les temps. Cependant pour collecter la commande PERSONNE NE REPOND AU TELEPHONE, donc pas de service client. Et pas de possibilité d'aller chercher ses achats. Honteux!!!”

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Posted 1 year ago

Very sorry about this. We do have several staff on holiday at the moment which is making getting all phone calls difficult, however, e-mails are being answered within 24 hours or much quicker.

Posted 1 year ago

“Very good quality items delivered promptly. The low sugar conserve is delicious. We always buy Le Petit Marseilles and the grenadine is great quality. I am pleased with my purchases.”

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Posted 1 year ago

“It is really good to be able to access the few items from your native France that you cannot get in the UK. French Click is efficient, the items are well packed and the communication is good when an item is delayed. We like French Click.”

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Posted 1 year ago

“Good variety of goods to buy. Great,safe packaging. Fast delivery. Thanks 👍”

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Posted 1 year ago

“Fast delivery and well packaged for fragile goods.”

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Posted 1 year ago

“A lot of french product thank you”

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Posted 1 year ago

“Excellent choice of quality French foods delivered on time. Highly recommend the duck breasts and steak haches, so much better than anything produced in the UK”

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Posted 1 year ago

“Excellent seamless process; arrived exactly as promised”

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Posted 1 year ago

“Product selection fantastic customer service when i had problems with courier over delivery of fresh products was fantastic sorted next day with replacements , Quality of products excellent & value for money”

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Posted 1 year ago

“Use regularly to get products that supermarkets don't usually supply like amora mustard, tinned harissa tuna, a proper lettuce, Francine multigrain flour, french unsalted butter, Danone natural yoghurt, a proper flamquiche, Ducros whole black pepper & also their Herbs de Provence. Their quail are very good and come from a reputable supplier with high welfare standards, so they cost more. I usually select Parcelforce delivery, which has been reliable, but this time I chose DHL, maybe by mistake, & the delivery to Derbyshire came a day late, despite being dispatched on time. Couriers do sometimes fail to meet deadlines on budget next day ish services, so you might want to decide to choose the more expensive guaranteed options listed. It is always very well packed, and had kept cool, so nothing went off, but the packaging can't be described as eco, with piles of expanded polystyrene and perishable goods wrapped with cool bags in bubble wrap. Packing notes and invoicing are accurate, but sometimes certain fresh more niche items like chervil don't turn up, but I ask for them, just in case there is stock vs my chosen delivery date. Once I got a different tin of snails to what I ordered, which didn't have the recipe for the garlic butter on the back. I rang up & they were very helpful, & got back to me with the recipe that was on another much larger tin that they did have in stock. Apart from price increases due to loss of free trade with the EU, I find that UK prices are recently far higher than in France, since again partly due to brexit, energy costs have gone up more here than over there. Asset-fund owned Centrica has shut down UK gas facilities so we now only have 12 days of storage for UK gas vs Germany's 89, France's 103 & Netherlands 123. The gas price falls in the summer when demand is low. The EU store it at a cheap price to protect them against the price rising in the autumn/winter where now we cannot. We have not seen such massive fluctuations as are happening now in 25 years. While we were in the EU we could complain to the ECJ about unfair trading & Centrica could be fined, since all member countries are entitled to a fair price for energy, especially when it is supposed to be 'theirs'. Now we can't. Centrica could argue that lack of consistent UK policy vs gas production post brexit & loss of a more stable EU strategy hasn't helped. In the EU a cap is put on gas & electricity price and profits above that are redistributed to member states. Pre brexit, the UK’s National Balancing Point (NBP), the virtual trading point that sets the gas price, was Europe’s benchmark. That role is now played by the Dutch Title Transfer Facility (TTF). Thus, for the UK to attract gas from Europe for the winter, traders must offer a price that is higher than the TTF, and vice-versa if gas is to flow from the UK to Europe . We are strategically weak outside the EU. Labour may hope that UK government can keep all the profits generated by high UK gas prices, rather than redistribute them, but on the other hand, they'll have to stump up to build and fill a UK gas storage facility without access to a cheap central eu bank long term loan. In addition , post Brexit, we get no access to profits generated from high priced EU TTF gas imports. Uk producers like French government owned EDF are also using summer cheap gas prices to generate electricity which it is exporting to France. The profits from this are currently not being fairly redistributed to UK customers via energy price caps or uk government taxation. Post Brexit we have lost our ability to complain to the ECJ about unfair trading & laws being ignored by UK government & regulators. Only the EU can take action against UK government via the ECJ if we breach our trade agreement, but they'll only do this if it is in their interest. We only have the UK courts & the few poorly policed human rights treaties we have left to fall back on. The UK government has currently shelved its new Bill of rights that would make their actions supreme over the ECJ, ECHR & UK courts, but if they are re-elected, this will re-emerge in time for negotiating Brexit proper in 2026. Soon we might not be able to afford to buy from French Click I fear.”

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Posted 1 year ago

“I like the speed of delivery , the items are always well packed and the variety of groceries on offer is very good. You pick your delivery date , which is very convenient .Recommend.”

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Posted 1 year ago

“Very good range of products tempt you into trying new items. Good delivery service that allows you too plan your time, unfortunately I had a delivery issue with Parcel Post [nothing to do with French Click] Matt's response was quick and efficient and the matter will be resolved. Can highly reccomend them.”

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Posted 1 year ago

“For me, it’s a wonderful way of prolonging my holiday, and experience delicious foods or stock up on toiletries and household items. Carefully packaged and delivered.”

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Posted 1 year ago

“Great cheese, great service. 5🌟”

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Posted 1 year ago

French Click is rated 4.7 based on 10,190 reviews