French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,189 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,189 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed and order for Raclette cheese, got a paid nominated day delivery with was last Friday as we had friend coming for dinner to enjoyed a raclette. we are today Monday 11th of March and I still don't know where my order is? I have email, call 8 times, still no answer. I have try to contact them again, but the phone just keep ringing, no one to respond to the calls. unacceptable to leave customer in this situation, but most not be bothered to see where their products are going, as clearly they would have notice that the food hasn't been delivered. I am still looking for someone to reach out to me from French click.”

Helpful Report

Posted 10 months ago

Very sorry about this, our driver came to the location to do the delivery but has returned the order back to the warehouse. We will investigate why this happened. Usually they should also call you if there is any problem on the delivery.

Posted 10 months ago

“I ordered choucroute for Mother’s Day, plus Montbéliard sausages and mustard. I was notified two days prior that the choucroute had not arrived from France…. I wrote that I would try to get the choucroute somewhere else, but I really needed the sausages and the mustard. On the day of my delivery, the day before Mother’s Day, NOTHING was delivered. I had 4 mums, my daughter and daughters in law coming for that special lunch. I had to scramble to try to replace the undelivered food. I tried to contact French Click but nobody there to answer the phone. I find it absolutely unacceptable to treat customers that way. So beware of delivery problems, many unavailable items,and poor customer service it seems.”

Helpful Report

Posted 10 months ago

Very sorry about this, it seems customer service did not see your email reply in time to get the delivery out for Saturday. There was a temporary stock problem with the Choucroute Royale, we could have delivered the other two items though. We will look at our procedures to make sure this doesn't happen again.

Posted 10 months ago

“Products were perfect. However, they sent me an email to inform me my delivery would be delayed because of missing products, and then proceeded to deliver them three days earlier without telling me. Luckily I was home. The delivery person was also very annoyed I used a French number for my order ( the website let me use a French number and I assumed they could call French numbers from their uk number, because I can.) I usually only leave positive reviews but I didn’t feel like a client here, more like a nuisance to them.”

Helpful Report

Posted 10 months ago

Sorry about this communication issue. There were other deliveries in your area on Saturday so the delivery was put for then, you should have been told about this first, this was a mistake. The office can contact you on a French number fine, the delivery drivers can do via what's app or other data based service but not directly from the phone.

Posted 10 months ago

“All simple, efficient and very prompt - from the beginning (purchase) to the end (delivery). Highly recommended!”

Helpful Report

Posted 10 months ago

Thank you so much for your exceptional 5-star rating of FrenchClick! We truly appreciate your kind words and we're thrilled to hear that your experience with us was nothing short of simple, efficient, and prompt.

Posted 10 months ago

“The price and service delivery is good”

Helpful Report

Posted 10 months ago

Dear Francis,Thank you so much for your excellent 5-star rating of FrenchClick! We appreciate your feedback and are thrilled to hear that you had a positive experience with us.

Posted 10 months ago

“Great. Delivered in a few days. All products well wrapped ( fermiere yoghurt cold and ceramic pots protected). Good prices, all items revieved. Delivered in time with good communication. 10/10. Am about to order again.”

Helpful Report

Posted 10 months ago

“They sent it on the date they said. The preparation of the box was also nice. I didn't have any problems with payments, it's a nice place👍👍”

Helpful Report

Posted 10 months ago

Thank you so much for your amazing 5-star rating of FrenchClick! We truly appreciate your kind words and are thrilled to hear about your positive experience.

Posted 10 months ago

“Always a please to do business with French Click! I am unable to get French Butter here in the US and they always have my favorite brand. Such a treat when it arrives! Only one little comment- maybe more ice packs or insulated box- the few ice packs were pretty much thawed. Thank you, M”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you had a great experience with FrenchClick.

Posted 10 months ago

“Items well packed & quickly delivered.”

Helpful Report

Posted 10 months ago

Thank you so much for your exceptional 5-star rating of FrenchClick! We greatly appreciate your kind words and recommendation.

Posted 10 months ago

“The Ricore, coffee arrived it was well packed, I will use Frenchclick again.”

Helpful Report

Posted 11 months ago

Thank you so much for your amazing 5-star rating of FrenchClick! We appreciate your kind words and are thrilled to hear that you were happy with your purchase.

Posted 10 months ago

“I ordered two bottles of the same shampoo, but I was given one correct one, and one that I didn't ask for. It is the first time I have used your shop, I won't be using it again!”

Helpful Report

Posted 11 months ago

Very sorry about this, please contact customerservice@frenchclick.com with your order number as the subject and we'll swap them or offer a refund for the incorrect one.

Posted 11 months ago

“great french products. easy to order and delivered on time in great condition.”

Helpful Report

Posted 11 months ago

Thank you so much for giving us a 5-star rating on FrenchClick! We truly appreciate your kind words and support.

Posted 11 months ago

“I bought two bottles of Pacific fraîcheur anis, hoping it would substitute for Pernod as I love aniseed and can't drink alcohol any more. I was not disappointed, it's lovely and I drink it with some lemonade as a long drink. I'll definitely be buying more.”

Helpful Report

Posted 11 months ago

Thank you so much for giving us a 5-star rating on FrenchClick! We truly appreciate your kind words and support.

Posted 11 months ago

“Impressed with the how well the product was packaged”

Helpful Report

Posted 11 months ago

Thank you so much for giving us a 5-star rating on FrenchClick! We truly appreciate your kind words and support.

Posted 11 months ago

“The product arrived, beautifully and sustainably packaged, but unfortunately, to a flat next door, rather than to my house. Someone 'clicked' the wrong address but I managed to track it down eventually. The man I spoke to at French Click accepted that they were at fault and offered to replace if necessary, which I'm glad wasn't needed. I was happy with the handling of the situation.”

Helpful Report

Posted 11 months ago

Very sorry about this mistake, we will investigate to make sure the booking is accurate in future. We are happy it was at least resolved ok.

Posted 11 months ago

“Fresh bread arrived a week late”

Helpful Report

Posted 11 months ago

Very sorry about this, please contact customerservice@frenchclick.com with your order number as the subject and we'll sort this for you with a refund of the item or a redelivery.

Posted 11 months ago

“Wonderful except for those horrible plastic balls they use for packing”

Helpful Report

Posted 11 months ago

Dear valued customer, Thank you so much for your fantastic 5-star rating of FrenchClick! We truly appreciate your continued loyalty and support. Additionally, we would like to address your feedback regarding the packing materials. We are using paper loose fill on dry and non fragile orders now and please also note that the flo pak green is degradable in the natural environment and can be recycled at supermarket recycling stations. More info on it can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 11 months ago

“Like monthly email with coupon code, fast and smooth transaction with a quick packaging and receive items earlier than I expected.”

Helpful Report

Posted 11 months ago

Thank you so much for your outstanding five-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 11 months ago

“Quick and efficient delivery, and a great choice of French products!”

Helpful Report

Posted 11 months ago

Thank you so much for your outstanding five-star rating of French Click! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 11 months ago

“Excellent quality and service, thank you”

Helpful Report

Posted 11 months ago

Thank you so much for your outstanding five-star rating of French Click! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 11 months ago

French Click is rated 4.7 based on 10,189 reviews