French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,191 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

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Posted 2 years ago

“Great food with excellent service thanks”

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Posted 2 years ago

“Delighted I could get the white chocolate kitkat balls here, was in France a few weeks ago to find out they didn't sell them anymore so to my delight I found them on this website.”

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Posted 2 years ago

“Just like buying france but a little more expensive wish i had known about this site during lockdown great quality and friendly staff to deal with thank you”

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Posted 2 years ago

“This season's Vacherin (from Mont d'Or) ordered and received promptly, thank you. Doubtless a repeat order will be placed.”

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Posted 2 years ago

“Good fresh produce, would've ginen 5 Stars except that the postage costs on a £16 pound order takes it to £27. pounds. in the age of free deliveries this seems excessive.”

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Posted 2 years ago

“Great products”

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Posted 2 years ago

“Merci beaucoup! I placed my first order and was so happy to find all my fav french products. The order did take quite a long time to be delivered, and the best before dates where short but apart from that all was fine.”

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Posted 2 years ago

“Would have been a 5 star review. Only disappointment was an item must have been unavailable as the first I heard of it was it wasn’t on my receipt and I received a refund for that item. Maybe just as good customer service an email prior would help the customer, so they’re not surprised/disappointed when they open their delivery.”

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Posted 2 years ago

“Although I had not appreciated how long my order of Badoit would take,when I queried this French Click immediately drew my attention to the invoice they had sent me which had a confirmed delivery date on it. My fault but perhaps turnaround could have been faster or made more obvious when I ordered.”

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Posted 2 years ago

“sad I didn't get all the mustard as 2 jars for 8 people didn't work.”

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Posted 2 years ago

“The cheese arrived late. it stunk to high heaven so much so that the post office had re-wrapped it in plastic! not edible a total waste of money”

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Posted 2 years ago

Very sorry about this, please contact customer services with your order number as the subject and we'll refund this for you or replace it.

Posted 2 years ago

“Good friendly communications. A pleasure to deal with, even though the goods arrived a bit later than planned.”

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Posted 2 years ago

“A very good experience. The groceries were as hoped and came quickly. Very happy.”

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Posted 2 years ago

“Order arrived quickly with updates.”

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Posted 2 years ago

“I'm sure the food was good, but delivery by DPD let you down and it arrived over 2 days late .”

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Posted 2 years ago

“Most of the French food I miss and can’t find in Scotland is on French click. My first order was delivered on time, the packaging was of good quality. I will definitely order from French click again.”

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Posted 2 years ago

“I love the ability to be able to purchase French produce in the uk. Tins of Confit duck and duck magrat are my favourites. Very efficient service and packed well. I would add ‘pate en croute’ to their stock - another favourite.”

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Posted 2 years ago

“Super company! I have been looking every where for the teisseire framboise & cranberry syrup as it appears to be completely unavailable in the uk everywhere, but it is the only squash i drink! French click had it and delivered it in excellent condition (I did try to order two from Amazon and they were leaking and battered), absolutely delighted! Reasonably priced and delivered quickly, with good communication from the seller! Would highly recommend!”

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Posted 2 years ago

“Products and prices excellent! Delivery reasonable.”

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Posted 2 years ago

French Click is rated 4.7 based on 10,191 reviews