French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,189 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,189 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trusted online supermarket.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to give French Click a 4-star rating! We truly appreciate your support and feedback.

Posted 9 months ago

“This is a great site for purchasing all those “essentials” when you can’t get over the water to get your favourite French products. They are a little pricey but that is what you pay for convenience of accessibility and it still saves on the ferry fare!”

Helpful Report

Posted 9 months ago

Thank you so much for your 5-star rating of French Click! We are delighted to hear that you had a positive experience with our website.

Posted 9 months ago

“We love ordering from French Click: we used to live in France and in the summer virtually lived on Raclette and Fondue. Every item ordered arrived on time and in perfect condition. We will order again and again and again.”

Helpful Report

Posted 9 months ago

Merci beaucoup for your 5-star rating of French Click! We truly appreciate your kind words and the time you took to write such a lovely review.

Posted 9 months ago

“My main reason for trying French Clic was to buy Toulouse sausages. The ones I got were lacking in taste and nothing like the Toulouse sausages I used to buy in 50 years ofholidaying in France.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to share your feedback on French Click! We are sorry to hear the toulouse sausages weren't up to scratch and we'll investigate that with the supplier. Usually we have had good feedback about them.

Posted 9 months ago

“Frenchclick was found when ordering from France became too expensive and bureaucratic. I found them to supply cheese and sausage of the highest quality and the order expedited promptly. I am unable to find fault with them from my dealings.”

Helpful Report

Posted 9 months ago

Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your kind words and are thrilled to hear about your positive experience with our service. It brings us great joy to know that we were able to provide you with the highest quality cheese and sausage.

Posted 9 months ago

“Delivery not received as scheduled. Got an email informing me it wasn’t going to be the day before it was due. I asked for an refund but got no reply.”

Helpful Report

Posted 9 months ago

Very sorry about this, there was an issue with the Nestle Tonimalt and it's not available for the moment. The order has now been refunded.

Posted 9 months ago

“Great variety and stock of chocolate products. Arranging delivery was easy and convenient as they give you many options for couriers and delivery times.”

Helpful Report

Posted 9 months ago

Thanks for the feedback. Very happy you found the chocs you wnated and delivery was good.

Posted 9 months ago

“Great to finally find someone who sells my favourite lemon syrup drink. Great service and prices. Will definitely use again.”

Helpful Report

Posted 9 months ago

Thanks for the feedback, very happy to hear that.

Posted 9 months ago

“I just love getting my treats from French Click Treats not available in other shops that I use Delivery always on time , and I got an extra pressie in mine this month”

Helpful Report

Posted 9 months ago

Thanks for the feedback, great we could get you the treats you wanted and the extra pressie!

Posted 9 months ago

“I haven't bought anything yet but the prices are very competitive”

Helpful Report

Posted 9 months ago

Well we hope you do, thanks for the feedback.

Posted 9 months ago

“Good selection of products but desirable service improvements such as - possibility to amend the order up to 24h or 48h before delivery - availability of a 'my favorites' section including previously ordered items.”

Helpful Report

Posted 9 months ago

Thanks for the feedback. We will certainly look at those improvements about editing before delivery, we do have the frequently ordered item express list, though you have to enter individual product pages to add items to it. You can also reorder everything from a prior order from the order history page in the your account section of the website.

Posted 9 months ago

“Tasty Crisps.Great flavours and texture. Arrived on time and well packaged. I have bought other items from French Click previously and would definitely buy from them again.”

Helpful Report

Posted 9 months ago

Thanks for the review. We're very happy you enjoyed the crisps and that you'll use us again.

Posted 9 months ago

“Good choice of products, fast delivery thank you”

Helpful Report

Posted 9 months ago

Thanks for the 5 star reviews. We're glad you found the products you wanted and had fast delivery.

Posted 9 months ago

“I would love to write a review, but so far Parcelforce have not been able to deliver my parcel. I have purchased from you before and I am sure that the contents of the parcel will be up to standard, but I can not say any more at present.”

Helpful Report

Posted 9 months ago

Sorry to hear that, please contact customerservice@frenchclick.com and we'll chase it for you. Hopefully when it does arrive all is ok.

Posted 9 months ago

“Great service. Very nice products.”

Helpful Report

Posted 9 months ago

Thank you so much, Kosta, for giving French Click a fantastic 5-star rating! We genuinely appreciate your kind words and are thrilled to hear that you had a great experience with us. It's fantastic to know that our service and product selection met your expectations. We look forward to serving you again in the future. Thank you once again and have a wonderful day!

Posted 9 months ago

“Website is rather clunky and hard to use, you could easily improve your conversion rates and customer experience by improving it. The products I ordered were delivered as described and on time so I cannot fault them on that.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to rate French Click with 4 stars! We truly appreciate your feedback and are thrilled to hear that the products you ordered were delivered as described and on time - we always strive to provide a seamless shopping experience for our customers.

Posted 9 months ago

“I ordered products I used to buy in France as I am French. I had very high expectations and I was not disappointed! Excellent quality and quick, efficient delivery! I will definitely order again from your company.. Merci! Valerie Perez-Rae”

Helpful Report

Posted 9 months ago

Merci beaucoup for your wonderful 5-star rating! We are thrilled to hear that you had an amazing experience with French Click. It's great to know that we could meet your high expectations and deliver excellent quality products. We take pride in providing quick and efficient delivery services. Thank you for choosing our company, and we look forward to serving you again in the future. Merci encore!

Posted 9 months ago

“Only order every so often but when I do things are still as good as before. Products are fairly good value for money. Excellent selection”

Helpful Report

Posted 9 months ago

Thank you so much for your fantastic 5-star review of French Click! We truly appreciate your kind words and your continued loyalty as a customer. We're thrilled to hear that whenever you do order, our products still live up to your expectations and the quality remains consistently high.

Posted 9 months ago

“Excellent service and availability of products”

Helpful Report

Posted 9 months ago

Thank you so much for your fantastic 5-star rating of French Click! We greatly appreciate your kind words and for taking the time to share your positive experience with us.

Posted 9 months ago

“Fast delivery and lovely product, feels like home!”

Helpful Report

Posted 9 months ago

Thank you so much for awarding us a fantastic 5-star rating for French Click! We truly appreciate your support and are thrilled to hear that you had a wonderful experience with our service.

Posted 9 months ago

French Click is rated 4.7 based on 10,189 reviews